Award Stay Booking issues.
Nov 4, 2019, 11:08 pm
#1
Original Poster
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,861
Award Stay Booking issues.
Trying to book an Award stay for late April and this morning Award availability showed available with a Cash Rate of $491 which is the same as it shows right now.
I checked other dates dates and found Award availability even when the base rate is $626.
Hoping someone maybe more experienced could chime in with help? I emailed the property asking them to see if their revenue manager could reach out to me to hopefully get the reservation through I had luck with that at HC Waikiki.
I checked other dates dates and found Award availability even when the base rate is $626.
Hoping someone maybe more experienced could chime in with help? I emailed the property asking them to see if their revenue manager could reach out to me to hopefully get the reservation through I had luck with that at HC Waikiki.
Last edited by Matt4200; Nov 4, 2019 at 11:30 pm
Nov 5, 2019, 1:42 am
#2
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
The room rate has nothing to do with it. What you need is availability for the basic, standard room.
Nov 5, 2019, 8:35 am
#4
Original Poster
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,861
The 1 King Bed Forest View is a Standard Room at this property.
Theres no minimum stay requirement for awards. I’ve checked other dates and even a two night stay has availability. I’m looking for a 4 night stay. I looked yesterday morning and it showed up as available, but now it’s not.
Nov 5, 2019, 8:49 am
#5
Join Date: Feb 2014
Posts: 252
The 1 King Bed Forest View is a Standard Room at this property.
Theres no minimum stay requirement for awards. I’ve checked other dates and even a two night stay has availability. I’m looking for a 4 night stay. I looked yesterday morning and it showed up as available, but now it’s not.
Just because other dates don't have minimum stay requirements doesn't mean they don't exist, i.e. holidays.
There may have only been one basic king room left and someone booked it. Happens to all of us.
Nov 5, 2019, 9:11 am
#6
Original Poster
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,861
No one is saying they don’t exist, but I contacted the property and they said they have no min stay requirements for award stays.
Nov 5, 2019, 9:53 am
#7
Join Date: Feb 2014
Posts: 252
The 1 King Bed Forest View is a Standard Room at this property.
Theres no minimum stay requirement for awards. I’ve checked other dates and even a two night stay has availability. I’m looking for a 4 night stay. I looked yesterday morning and it showed up as available, but now it’s not.
The fact remains the Forest View isn't the standard award room in this property. You are SOL as they say.
Nov 5, 2019, 11:39 am
#8
Join Date: Aug 2012
Location: RDU
Posts: 679
1 King Bed or 2 Double Beds are likely the Standard Rooms.
https://www.hyatt.com/en-US/hotel/co...yo/liraz/rooms
If there is a question on the standard room for a property, I usually look at the property's room page and seek look for the room names with the least amount of description.
https://www.hyatt.com/en-US/hotel/co...yo/liraz/rooms
If there is a question on the standard room for a property, I usually look at the property's room page and seek look for the room names with the least amount of description.
Nov 5, 2019, 12:02 pm
#9
Original Poster
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,861
I was simply correcting your mistake that minimum stay requirements don't exist. The hotel just may not have them for your dates but they do have them. I stayed over New Year's and can tell you they do have minimum stays.
The fact remains the Forest View isn't the standard award room in this property. You are SOL as they say.
The fact remains the Forest View isn't the standard award room in this property. You are SOL as they say.
1 King Bed or 2 Double Beds are likely the Standard Rooms.
https://www.hyatt.com/en-US/hotel/co...yo/liraz/rooms
If there is a question on the standard room for a property, I usually look at the property's room page and seek look for the room names with the least amount of description.
https://www.hyatt.com/en-US/hotel/co...yo/liraz/rooms
If there is a question on the standard room for a property, I usually look at the property's room page and seek look for the room names with the least amount of description.
I sent their Twitter team screenshots showing it is bookable on other dates and even when the cash rate is $600+. They said they’re looking into it, but do agree it is a standard room.
Nov 6, 2019, 7:28 am
#10
Join Date: Feb 2014
Posts: 252
According to WOH only Standard Rooms can be booked with points. Since the 1 King Bed Forest View Room is Shown as bookable with Points on other dates it is considered a standard room at this property.
I sent their Twitter team screenshots showing it is bookable on other dates and even when the cash rate is $600+. They said they’re looking into it, but do agree it is a standard room.
I sent their Twitter team screenshots showing it is bookable on other dates and even when the cash rate is $600+. They said they’re looking into it, but do agree it is a standard room.
Nov 6, 2019, 11:40 am
#11
Join Date: Jan 2014
Location: Chicago, IL
Programs: AA Platinum, Hyatt Globalist, Hilton Diamond
Posts: 286
I've seen both options available at various times. When I initially booked for MAR 2020, only King Room was available via points even though the King Forrest Room was available on a cash rate.
When I cancelled and moved to Apr 2020 I had the option to select King Room OR King Forrest View Room on points.
Seems to possibly vary based on availability?
When I cancelled and moved to Apr 2020 I had the option to select King Room OR King Forrest View Room on points.
Seems to possibly vary based on availability?
Nov 6, 2019, 11:50 am
#12
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
The incorrect assumption is that a Forest View room is a standard room because on certain dates it is made available using points.
There is nothing stopping a hotel from offering more award availability on select dates than the bare minimum required of them by WoH.
There is nothing stopping a hotel from offering more award availability on select dates than the bare minimum required of them by WoH.
Nov 6, 2019, 12:36 pm
#13
Join Date: Sep 2016
Programs: WOH - Globalist, HHonors - Gold, Marriott - Gold
Posts: 244
I had the same exact experience with Andaz Papagayo over a year ago, with Forest View rooms showing as bookable on points, but not consistently, even if available for cash. The standard "King" rooms with no view description were always available on points if available for cash. The Twitter team could not do anything... Unfortunately it is what it is in my experience. If the hotel wants to open extra categories for award bookings, they can, but they don't have to.