Jun 30, 2023, 9:42 pm
Last edit by: SanDiego1K
Dinner reservations and activities: email [email protected]
Big Sur Smokehouse is closed at least thru end of July 2023.
Your stay includes all meals, whether in-room 24 hours a day, lunch on the Sur House Terrace from 11:30 a.m. to 5 p.m., or dinner at The Sur House—our award-winning restaurant that is open for dinner from 5-9 p.m. Please see our dining menus here.
Signature experiences:
· Morning Movement (Tai Chi, Yoga, Meditation, Big SurCus Poi Dance)
· Coast Ridge Hike
· Bees and Big Sur
Falconry
· Foragers Hike
· Redwood Hike
· Sur House Social
· S'mores
· Astronomy
July 2023 activity schedule:
https://www.ventanabigsur.com/pdf/JU..._AtAGlance.pdf
Big Sur Smokehouse is closed at least thru end of July 2023.
Your stay includes all meals, whether in-room 24 hours a day, lunch on the Sur House Terrace from 11:30 a.m. to 5 p.m., or dinner at The Sur House—our award-winning restaurant that is open for dinner from 5-9 p.m. Please see our dining menus here.
Signature experiences:
· Morning Movement (Tai Chi, Yoga, Meditation, Big SurCus Poi Dance)
· Coast Ridge Hike
· Bees and Big Sur
Falconry
· Foragers Hike
· Redwood Hike
· Sur House Social
· S'mores
· Astronomy
July 2023 activity schedule:
https://www.ventanabigsur.com/pdf/JU..._AtAGlance.pdf
Ventana Big Sur- Alila - REVIEW MASTER THREAD
Jul 10, 2020, 1:58 am
#121
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
Jul 10, 2020, 8:57 am
#122
Join Date: Sep 2015
Location: SFO
Posts: 3,878
Jul 10, 2020, 9:28 am
#124
Join Date: Jun 2015
Location: AZ
Posts: 19
Just booked for Aug. 2-5, standard room award. I'm quite sure these dates were not available yesterday, so it helps to check often. Fingers crossed that it successfully opens (and remains open).
Last edited by ABQ2ATL; Jul 10, 2020 at 9:35 am
Jul 10, 2020, 10:15 pm
#127
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
Some more info on what to expect after reopening.
https://www.ventanabigsur.com/health-faqs
https://www.ventanabigsur.com/health-faqs
From the moment you arrive on our 160 acres, you’ll notice enhanced exclusivity and privacy, paired with the spectacular surroundings and service you’ve come to expect. Rest assured, our big old gracious smiles are still under those masks—which we are wearing for your protection..
All of our team members have completed rigorous health and safety training, and we’ve reimagined the entire Ventana guest journey with subtle yet substantive “touches” that allow you to avoid unnecessary contact. For instance, while we are always happy to valet your car, this service is now optional; guests who prefer to park their own vehicle will be guided to a dedicated stall in our new lot. Guest check-in and orientation is now completed in our spacious Social House area on a tablet that is sanitized before each use. Our new welcome kit features a mask and hand sanitizer in addition to the items we usually provide. And we are pleased to introduce Zingle, a new guest-request system that utilizes your smartphone to provide a seamless, safe experience.
These enhancements extend throughout your time with us: Outdoor spaces have been optimized for privacy and seclusion, offering a myriad of opportunities to relax and enjoy the ocean breeze. The Sur House now features fewer tables and increased exclusivity. During breakfast and dinner, the restaurant is reserved for Ventana guests only
All of our team members have completed rigorous health and safety training, and we’ve reimagined the entire Ventana guest journey with subtle yet substantive “touches” that allow you to avoid unnecessary contact. For instance, while we are always happy to valet your car, this service is now optional; guests who prefer to park their own vehicle will be guided to a dedicated stall in our new lot. Guest check-in and orientation is now completed in our spacious Social House area on a tablet that is sanitized before each use. Our new welcome kit features a mask and hand sanitizer in addition to the items we usually provide. And we are pleased to introduce Zingle, a new guest-request system that utilizes your smartphone to provide a seamless, safe experience.
These enhancements extend throughout your time with us: Outdoor spaces have been optimized for privacy and seclusion, offering a myriad of opportunities to relax and enjoy the ocean breeze. The Sur House now features fewer tables and increased exclusivity. During breakfast and dinner, the restaurant is reserved for Ventana guests only
Jul 11, 2020, 12:17 am
#128
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
edit: Has anyone stayed in both the standard room and the Big Sur Suite? Would love to hear your comparisons.
Last edited by ralphs; Jul 11, 2020 at 1:26 am
Jul 11, 2020, 4:31 pm
#129
Join Date: Jan 2008
Posts: 3,570
Booked 3 nights last night. Dates showed award space, but did not list points. Booked it, then checked account and it says "Category ego" for category, and it took 48k points a night. At booking, the webpage and confirmation email do not list the points required. Did not realize it was 48k. Cancelling that. It appeared to be specific the mobile app. Rebooked on desktop for different dates and points were clear. On the app for the suite award it explicitly hid the points. Strange.
Last edited by antonius66; Jul 11, 2020 at 4:41 pm
Jul 12, 2020, 8:41 am
#130
Join Date: Jul 2004
Posts: 391
We're booked for opening night - I heard back from the property and they said Sur House restaurant is open and full menu being served the only difference is outside seating only. I checked and there's heat lamps for those chilly evenings 
So breakfast and dinner there... the pools are open and outdoor seating for lunch there. Or of course you can take in room dining anytime too.
Will report back asap and try and be as detailed as possible for those of you who have upcoming stays!
And I agree with @invalyd - between the all-inclusive and the current Hyatt points rebate promo it makes this quite a 'value' redemption.
So breakfast and dinner there... the pools are open and outdoor seating for lunch there. Or of course you can take in room dining anytime too.Will report back asap and try and be as detailed as possible for those of you who have upcoming stays!
And I agree with @invalyd - between the all-inclusive and the current Hyatt points rebate promo it makes this quite a 'value' redemption.
Jul 12, 2020, 7:15 pm
#131
Join Date: Aug 2012
Location: Los Angeles
Programs: Everything
Posts: 129
I called the World of Hyatt CS phone line and was able to switch my April 2021 stay to mid August 2020, in order to take advantage of the inclusive meals (which I think might disappear by next April) and the limited time 25% rebate. The website was ambiguous about if the nights I wanted were available for points but the fabulous CSR was able to process 3-night change for me. I am getting to stay there will all meals for 22,500/night after rebate. Value of our stay is $1700/night. Quite the redemption!
Jul 12, 2020, 7:21 pm
#132
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,447
I called the World of Hyatt CS phone line and was able to switch my April 2021 stay to mid August 2020, in order to take advantage of the inclusive meals (which I think might disappear by next April) and the limited time 25% rebate. The website was ambiguous about if the nights I wanted were available for points but the fabulous CSR was able to process 3-night change for me. I am getting to stay there will all meals for 22,500/night after rebate. Value of our stay is $1700/night. Quite the redemption!
Jul 12, 2020, 7:49 pm
#133
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
Has anyone heard back from the Guest Relations team? I got a stock email from them telling me to make reservations for activities, etc. prior to our stay next week. This was more than a week ago and they have not responded to my two emails since. I know they aren't fully open until the 15th but I imagine that the team is working given they were the ones who emailed me first. Their phone number also just rings and then gets transferred to the general hotel line (no one picks up there, either).
I normally wouldn't care as much, but with the fitness center reservations-only, I want to ensure that we get the best time slot for our schedule since that's an important element for us.
I normally wouldn't care as much, but with the fitness center reservations-only, I want to ensure that we get the best time slot for our schedule since that's an important element for us.