Is there a way for Hyatt Members to check if they have been upgraded?
Oct 6, 2019, 8:17 am
#1
Original Poster
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
Is there a way for Hyatt Members to check if they have been upgraded?
Please merge this thread if this question has been asked already.
However, since I am more familiar with Marriott/SPG, I'm asking: In the Mobile app for example on the Marriott side, if a member has been upgraded (ha..ha...), you see that the room type has been modified if you view/refresh your reservation. I am not that familiar with Hyatt and when I view my reservations I just see the original room type that I booked, despite being blocked off in an upgraded room. Is there a way for me to see if I have been upgrade and if so, into what room type?
Feel free to break this up into two answers: 1. Will I see it if I use TSUs (This is what Hyatt calls suite night awards?)? 2. If it is complimentary? And if either is yes, where?
Thank you much in advanced.
However, since I am more familiar with Marriott/SPG, I'm asking: In the Mobile app for example on the Marriott side, if a member has been upgraded (ha..ha...), you see that the room type has been modified if you view/refresh your reservation. I am not that familiar with Hyatt and when I view my reservations I just see the original room type that I booked, despite being blocked off in an upgraded room. Is there a way for me to see if I have been upgrade and if so, into what room type?
Feel free to break this up into two answers: 1. Will I see it if I use TSUs (This is what Hyatt calls suite night awards?)? 2. If it is complimentary? And if either is yes, where?
Thank you much in advanced.
Oct 6, 2019, 3:28 pm
#2
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
2. If it is complimentary? No, complementary upgrades will not be displayed anywhere. I was upgraded to a 2-bedroom suite at HR Orange County, and the reservation detail still showed King room.
Oct 6, 2019, 4:06 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
1. Will I see it if I use TSUs (This is what Hyatt calls suite night awards?) Yes, once TSU is applied and cleared, then your reservation will change to reflect suite with original room rate. This is in reservation details on app and account website.
2. If it is complimentary? No, complementary upgrades will not be displayed anywhere. I was upgraded to a 2-bedroom suite at HR Orange County, and the reservation detail still showed King room.
2. If it is complimentary? No, complementary upgrades will not be displayed anywhere. I was upgraded to a 2-bedroom suite at HR Orange County, and the reservation detail still showed King room.
Oct 6, 2019, 10:06 pm
#4
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 965
You'll only see TSUs reflected if it's a cash booking or points and cash. For whatever reason, if you book a points only booking and use a suite upgraded, it will not be reflected in the app.
Complementary upgrades are not reflected in the app. Not before checkout nor during. Too bad because the times Hyatt gave me the presidential suite as an upgrade, I've wanted to screenshot that reservation in the app
Complementary upgrades are not reflected in the app. Not before checkout nor during. Too bad because the times Hyatt gave me the presidential suite as an upgrade, I've wanted to screenshot that reservation in the app
Oct 7, 2019, 12:40 pm
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
At some Hyatts, suites are formally booked as two rooms, so if you see something that looks like two rooms on the reservation and especially if you do the early check in on the app or website email link, this is normally good news even though it looks very confusing.
Oct 7, 2019, 2:29 pm
#6
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
You'll only see TSUs reflected if it's a cash booking or points and cash. For whatever reason, if you book a points only booking and use a suite upgraded, it will not be reflected in the app.
Complementary upgrades are not reflected in the app. Not before checkout nor during. Too bad because the times Hyatt gave me the presidential suite as an upgrade, I've wanted to screenshot that reservation in the app
Complementary upgrades are not reflected in the app. Not before checkout nor during. Too bad because the times Hyatt gave me the presidential suite as an upgrade, I've wanted to screenshot that reservation in the app
Oct 7, 2019, 2:31 pm
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
You should be able to ask your concierge to add notes to the reservation confirming the TSU and the suite category that was confirmed.
Oct 7, 2019, 3:01 pm
#8
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 965
I also re-confirm it a month out
It's annoying, but it's stressful when you book a suite and it's not reflected in the reservation. As long as I have two emails of them saying they confirm the suite, I'm good
Oct 7, 2019, 8:09 pm
#9
Join Date: Aug 2005
Location: All Over
Programs: DL Gold, AA EXP, SPG Plat, Hilton Dia, Hyatt Glob, CC Gold, Avis President's Club
Posts: 574
A few weeks back I had a Hyatt twitter rep help me with a reservation and they told me that they hope I enjoy the suite the hotel has me assigned to - so they know it internally, wish they had it displayed in the app!