Upgrade procedure when room is of different bed setup than suites
Oct 5, 19, 5:54 pm
#1
Original Poster
Join Date: Apr 2019
Location: Seattle, WA
Programs: AS 75K, AA EP, Hyatt Globalist, Marriott Plat, Hilton Diamond
Posts: 270
Upgrade procedure when room is of different bed setup than suites
I'm thinking of booking a room with 2 double beds at the Andaz Mayakoba. I'll be a Globalist by the time of this stay, and I'm crossing my fingers for a complimentary suite upgrade. However, all suites at this property only have 1 king bed. Would this automatically remove me from consideration for a complimentary suite upgrade? Or perhaps can I expect the hotel to still consider me for a suite upgrade if I tell them in advance that I don't mind being moved from my 2-bed setup if it's to a suite?
Basically, my preference is: suite (any setup) > 2 double beds standard room > 1 king bed standard. Since in case I don't get upgraded I do prefer the 2 double beds, I'd rather reserve that if I'll still be in consideration for upgrades. But if I won't or it makes it less likely, then I'll just choose a king.
Basically, my preference is: suite (any setup) > 2 double beds standard room > 1 king bed standard. Since in case I don't get upgraded I do prefer the 2 double beds, I'd rather reserve that if I'll still be in consideration for upgrades. But if I won't or it makes it less likely, then I'll just choose a king.
Oct 5, 19, 6:54 pm
#2
Join Date: Mar 2014
Posts: 263
I run into this a lot when traveling with my family, as I have small kids that a pullout couch doesn't bother (they're still young enough that it's cool). So while I book 2 bed room, I also much prefer a suite if available. By default, yes, properties will exclude you from a proactive, pre-arrival suite upgrade if you've booked a 2 bed room, as they understandably assume you need both beds.
At the very least, you need to add a note onto your reservation through website.
However, I usually use it as an excuse to reach out to the property directly the week of arrival (usually by phone) and tell them the preference and then ask them if they can pre-block me into a suite, saying I just want to know if it was a sure thing to "plan for nap times". Often, they just go ahead and block me in the suite on the spot, but when they can't they do take note for room control when they do day-of, pre-arrival blockings.
At the very least, you need to add a note onto your reservation through website.
However, I usually use it as an excuse to reach out to the property directly the week of arrival (usually by phone) and tell them the preference and then ask them if they can pre-block me into a suite, saying I just want to know if it was a sure thing to "plan for nap times". Often, they just go ahead and block me in the suite on the spot, but when they can't they do take note for room control when they do day-of, pre-arrival blockings.
Oct 5, 19, 8:59 pm
#3
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
I'm thinking of booking a room with 2 double beds at the Andaz Mayakoba. I'll be a Globalist by the time of this stay, and I'm crossing my fingers for a complimentary suite upgrade. However, all suites at this property only have 1 king bed. Would this automatically remove me from consideration for a complimentary suite upgrade? Or perhaps can I expect the hotel to still consider me for a suite upgrade if I tell them in advance that I don't mind being moved from my 2-bed setup if it's to a suite?
Basically, my preference is: suite (any setup) > 2 double beds standard room > 1 king bed standard. Since in case I don't get upgraded I do prefer the 2 double beds, I'd rather reserve that if I'll still be in consideration for upgrades. But if I won't or it makes it less likely, then I'll just choose a king.
Basically, my preference is: suite (any setup) > 2 double beds standard room > 1 king bed standard. Since in case I don't get upgraded I do prefer the 2 double beds, I'd rather reserve that if I'll still be in consideration for upgrades. But if I won't or it makes it less likely, then I'll just choose a king.
Oct 5, 19, 9:38 pm
#4
Original Poster
Join Date: Apr 2019
Location: Seattle, WA
Programs: AS 75K, AA EP, Hyatt Globalist, Marriott Plat, Hilton Diamond
Posts: 270
I run into this a lot when traveling with my family, as I have small kids that a pullout couch doesn't bother (they're still young enough that it's cool). So while I book 2 bed room, I also much prefer a suite if available. By default, yes, properties will exclude you from a proactive, pre-arrival suite upgrade if you've booked a 2 bed room, as they understandably assume you need both beds.
At the very least, you need to add a note onto your reservation through website.
However, I usually use it as an excuse to reach out to the property directly the week of arrival (usually by phone) and tell them the preference and then ask them if they can pre-block me into a suite, saying I just want to know if it was a sure thing to "plan for nap times". Often, they just go ahead and block me in the suite on the spot, but when they can't they do take note for room control when they do day-of, pre-arrival blockings.
At the very least, you need to add a note onto your reservation through website.
However, I usually use it as an excuse to reach out to the property directly the week of arrival (usually by phone) and tell them the preference and then ask them if they can pre-block me into a suite, saying I just want to know if it was a sure thing to "plan for nap times". Often, they just go ahead and block me in the suite on the spot, but when they can't they do take note for room control when they do day-of, pre-arrival blockings.
Oct 5, 19, 9:39 pm
#5
Original Poster
Join Date: Apr 2019
Location: Seattle, WA
Programs: AS 75K, AA EP, Hyatt Globalist, Marriott Plat, Hilton Diamond
Posts: 270
Thanks for mentioning. Should be fine since I can order a rollaway. Just would rather not have to order the rollaway when I don't have the extra space of a suite.
Oct 5, 19, 9:42 pm
#6
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,112
Oct 5, 19, 9:47 pm
#7
Original Poster
Join Date: Apr 2019
Location: Seattle, WA
Programs: AS 75K, AA EP, Hyatt Globalist, Marriott Plat, Hilton Diamond
Posts: 270
I could also just purchase a suite outright I suppose 
Actually though, the reason I'm thinking of the rollaway is that I'd need it on a room with a king bed, which I was only thinking about getting so that a suite upgrade would be possible. Happily it seems I can just get a double room and still have a chance at a suite upgrade.
Actually though, the reason I'm thinking of the rollaway is that I'd need it on a room with a king bed, which I was only thinking about getting so that a suite upgrade would be possible. Happily it seems I can just get a double room and still have a chance at a suite upgrade.
Last edited by SEA737; Oct 5, 19 at 9:54 pm
