Login issues?

Old Sep 17, 19, 6:31 am
  #1  
Original Poster
 
Join Date: Jan 2014
Programs: DL PM, Hyatt Globalist, IHG Spire
Posts: 94
Login issues?

I've been trying to make a new reservation since yesterday but whenever I try and login, I receive the following error: "signIn.error-SystemError". I tried a password reset to see if that would help but I got the same error. Additionally, the mobile app will not let me login anymore.

I called Hyatt global support last night and they said they would open a case and look into it. I also sent an email to my Hyatt concierge last night and I'm waiting to hear back from her.

Is anyone else having issues accessing their account?
tkelsay is offline  
Old Sep 17, 19, 6:41 am
  #2  
 
Join Date: Apr 2011
Location: LHR
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Posts: 583
Same here, the root cause seems to be that you have a reservation with checkout date of Sep 15 (potentially compatibility issue with Q4 promo)?
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keepssmile is offline  
Old Sep 17, 19, 7:12 am
  #3  
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Join Date: Dec 2009
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Same issue here. Called in and they said its a known issue they are working on.
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ryandc99 is offline  
Old Sep 17, 19, 7:15 am
  #4  
Original Poster
 
Join Date: Jan 2014
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Originally Posted by keepssmile View Post
Same here, the root cause seems to be that you have a reservation with checkout date of Sep 15 (potentially compatibility issue with Q4 promo)?
Ah okay. I did check out on Sunday night from the NYC Park Hyatt so that's probably it. Thank you!
tkelsay is offline  
Old Sep 17, 19, 7:23 am
  #5  
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I also had a checkout Sunday.
ryandc99 is offline  
Old Sep 17, 19, 8:22 am
  #6  
 
Join Date: Sep 2019
Posts: 1
I also had a checkout Sunday 9/15 and am seeing the "signIn.error-SystemError" message when attempting to login. The app was partially functioning (could see reservations, but not able to retrieve any updated account details like points balance, etc), but once the Hyatt agent reset my password over the phone, the Hyatt app got logged out and now I'm unable to log back in to that at all.
fakelogic is offline  
Old Sep 17, 19, 8:39 am
  #7  
 
Join Date: Jan 2010
Location: XNA/JLN
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Originally Posted by fakelogic View Post
I also had a checkout Sunday 9/15 and am seeing the "signIn.error-SystemError" message when attempting to login. The app was partially functioning (could see reservations, but not able to retrieve any updated account details like points balance, etc), but once the Hyatt agent reset my password over the phone, the Hyatt app got logged out and now I'm unable to log back in to that at all.
Add one more to the 9/15 checkout list. That was my Globalist qualifying stay. What a warm welcome!
Red Raider LV is offline  
Old Sep 17, 19, 8:40 am
  #8  
 
Join Date: Sep 2019
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ditto, checkout 9/15, login issues last night/today -- is this only affecting PHNYC or is it any property?
LowValueCustomer is offline  
Old Sep 17, 19, 8:45 am
  #9  
 
Join Date: Nov 2011
Posts: 464
Exact same login error, and I checked out of Hyatt Centric Hong Kong on Sept 15. Sent them a message on Facebook - they are aware of the issue but have no estimated lead time on having it sorted out.
Central90210 is offline  
Old Sep 17, 19, 8:50 am
  #10  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
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Other properties as well.
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ryandc99 is offline  
Old Sep 17, 19, 9:05 am
  #11  
 
Join Date: Apr 2019
Posts: 12
Checked out 9/15 from HR Clearwater and experiencing the same issue.
Buckeye2604 is offline  
Old Sep 17, 19, 9:49 am
  #12  
 
Join Date: Feb 2012
Location: DFW, TX
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Interesting... I have the same login issues and I checked out on Sep 15th too. Mine was from a HP in Austin if we're geo-locating the problem!
madipides is offline  
Old Sep 17, 19, 9:53 am
  #13  
 
Join Date: Oct 2017
Location: Miami, Florida
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Posts: 3,390
I'm having the same problem and I haven't had a Hyatt stay in weeks.
joe_miami is offline  
Old Sep 17, 19, 9:55 am
  #14  
 
Join Date: Dec 2014
Location: LAS
Posts: 98
Just a data point. Same error. Checked out Sept 15 from HR Tokyo. So frustrating.
TravelBug1314 is offline  
Old Sep 17, 19, 9:56 am
  #15  
 
Join Date: Jul 2019
Posts: 13
Same error, complained about it in newbie questions thread since yesterday. Checked out on the 15th.

I can see my base points in the app since I'm already logged in from my recent stay but no qualifying nights added or anything yet.
SawBo is offline  

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