Canceled reservations that have lounge awards attached
Aug 24, 2019, 7:02 pm
#1
Original Poster
Join Date: Apr 2010
Location: YVR
Programs: AA
Posts: 871
Canceled reservations that have lounge awards attached
Does anyone know if you cancel a reservation for which you have requested use of lounge awards, do the awards go back to your account and does this happen automatically?
Aug 24, 2019, 8:47 pm
#4
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Join Date: Sep 2009
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AFAIK they should be returned if you cancel the reservation before the deadline.
You might want to check what the official rules for TSUs are if you can't find such rules for the lounge access upgrade certs. I would assume that the T&C are similar.
You might want to check what the official rules for TSUs are if you can't find such rules for the lounge access upgrade certs. I would assume that the T&C are similar.
Aug 25, 2019, 1:49 am
#5
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Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
Same should apply to lounge certs. You'll get them back, but maybe not right away.
Aug 25, 2019, 9:01 pm
#6
Join Date: Nov 2003
Posts: 187
I've always experienced mine going back immediately after cancel. In fact, in situations when I've revised an existing reservation with the club access award already applied (ie. due to lower rate subsequently being offered, or even if just updating special requests), this has also caused the club access award to go back into my account immediately then I have had to call to get the club access award re-applied.
Aug 26, 2019, 10:08 pm
#8
Join Date: Nov 2003
Posts: 187
Once the award is applied, you'll be able to confirm this in your past activity. You will see the date you redeemed the award and the hotel you redeemed it for. If you ask Hyatt to email you a reservation confirmation after the award is applied, it will say something like "LOUNGE ACCESS CONFIRMED" in the requests section of the email confirmation (where it also says things like "KING BED, CONFIRMED NON SMOKING ROOM", etc.
Aug 28, 2019, 7:43 pm
#9
Original Poster
Join Date: Apr 2010
Location: YVR
Programs: AA
Posts: 871
Once the award is applied, you'll be able to confirm this in your past activity. You will see the date you redeemed the award and the hotel you redeemed it for. If you ask Hyatt to email you a reservation confirmation after the award is applied, it will say something like "LOUNGE ACCESS CONFIRMED" in the requests section of the email confirmation (where it also says things like "KING BED, CONFIRMED NON SMOKING ROOM", etc.