Hyatt still blocking award while standard rate is available,
Aug 14, 2019, 5:40 pm
#1
Original Poster
Join Date: Jan 2017
Posts: 200
Hyatt still blocking award while standard rate is available,
I was searching award nights on Hyatt.com. The hotel is
Hyatt Place Long Island City / New York City27-03 43rd Ave.12,000Points/Night$223 Avg/Night (USD) Shows points availability. But when you hit "select" it says Unfortunately, this hotel is not accepting World of Hyatt points or award during those dates. Explore our other rates or modify your search. but the cash rate is available on standard rate " Standard rate from $239. King Bed for $239.
I reached out to the twitter team, first they seem to unaware of the Hyatt reward night policy, but then tried to confuse me saying it shouldn't be standard category room, blah blah,and don't seem to care about the Hyatt reward night policy that says if it is available on standard rate it should be available on points.
I reached out to the twitter team, first they seem to unaware of the Hyatt reward night policy, but then tried to confuse me saying it shouldn't be standard category room, blah blah,and don't seem to care about the Hyatt reward night policy that says if it is available on standard rate it should be available on points.
Aug 14, 2019, 5:56 pm
#2
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,157
I was searching award nights on Hyatt.com. The hotel is
Hyatt Place Long Island City / New York City27-03 43rd Ave.12,000Points/Night$223 Avg/Night (USD) Shows points availability. But when you hit "select" it says Unfortunately, this hotel is not accepting World of Hyatt points or award during those dates. Explore our other rates or modify your search. but the cash rate is available on standard rate " Standard rate from $239. King Bed for $239.
I reached out to the twitter team, first they seem to unaware of the Hyatt reward night policy, but then tried to confuse me saying it shouldn't be standard category room, blah blah,and don't seem to care about the Hyatt reward night policy that says if it is available on standard rate it should be available on points.
I reached out to the twitter team, first they seem to unaware of the Hyatt reward night policy, but then tried to confuse me saying it shouldn't be standard category room, blah blah,and don't seem to care about the Hyatt reward night policy that says if it is available on standard rate it should be available on points.
The standard room for points redemption appears to be "King Bed (plus sofa bed)" or "Two Queen Beds (plus sofa bed)". Are either of those available ?
Aug 14, 2019, 6:05 pm
#3
Original Poster
Join Date: Jan 2017
Posts: 200
you mean the cash rate? Points rate first says 12000 a night but after hitting the select, it shows no availability. There isn't any room available on points but they have plenty of cash rate : King Bed
Enjoy New York living in our 300-square-foot guestroom complete with a king bed, and a work desk.
More Details $219Avg/Night (USD)
from$219 USD. it is not the one that mentions PLUS SOFA BED
Aug 14, 2019, 6:07 pm
#4
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Hyatt isn't blocking anything. Individual properties control their inventory.
And note that if you're using the app, the results page tells you the points cost regardless whether award rooms are available. Just because it gives a value doesn't mean there's availability.
And note that if you're using the app, the results page tells you the points cost regardless whether award rooms are available. Just because it gives a value doesn't mean there's availability.
Aug 14, 2019, 6:12 pm
#5
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Join Date: Jan 2017
Posts: 200
World of Hyatt Standard-Room Free Night Awards are available when hotels have standard rooms available at the Standard Rate.
Hyatt is the chain has a “no blackout date” policy. As long as a standard room is available for sale.
Aug 14, 2019, 6:13 pm
#6
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I have been pleasantly surprised w/Hyatt availability - closer to the legacy Starwood standard than the new denuded Marriott one
Aug 14, 2019, 6:14 pm
#7
Join Date: Jul 2009
Location: IAH
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Posts: 2,157
you mean the cash rate? Points rate first says 12000 a night but after hitting the select, it shows no availability. There isn't any room available on points but they have plenty of cash rate : King Bed
Enjoy New York living in our 300-square-foot guestroom complete with a king bed, and a work desk.
More Details $219Avg/Night (USD)
from$219 USD. it is not the one that mentions PLUS SOFA BED
Note that a search on the web site will show the minimum number of points required, but it includes this disclaimer "World of Hyatt point values are not guaranteed. Make a selection to view availability."
Aug 14, 2019, 6:17 pm
#8
Join Date: Jul 2009
Location: IAH
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And now I'm done, since you're a expert on the WoH T&Cs and obviously don't need any assistance.
Aug 14, 2019, 6:18 pm
#9
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Join Date: Jan 2017
Posts: 200
I just checked a couple of random nights, and the only rooms available using points had the "(plus sofa bed)" designation. The "King Bed" room without that designation is not bookable on points.
Note that a search on the web site will show the minimum number of points required, but it includes this disclaimer "World of Hyatt point values are not guaranteed. Make a selection to view availability."
Note that a search on the web site will show the minimum number of points required, but it includes this disclaimer "World of Hyatt point values are not guaranteed. Make a selection to view availability."
i serached aug 16 to aug 20. search for dates in AUG. Shows standard rate, standard room that DOESN'T MENTION the PLUS SOFA BED. but blocked on points.
Aug 14, 2019, 6:43 pm
#10
Join Date: Dec 2016
Location: Plainfield, IN
Programs: IHG Platinum / HHonors Diamond / Hyatt Globalist / AA EX Platinum
Posts: 200
SKJ gave you the proper answer. I think you are confusing the term "Standard Rate" with "Standard Room". The hotel determines what their standard room is for points, they are out the day you searched.
Aug 14, 2019, 6:54 pm
#11
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Posts: 200
What dates do you see any reward nights availability?
Aug 14, 2019, 7:05 pm
#12
Join Date: Dec 2016
Location: Plainfield, IN
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When I look on the website, I don't see any room saying it's a standard room, they all have description(King, Queen, King with sofa, King High floor, etc). All rooms have a "Standard Rate" as opposed to a "Member Rate" or Advance Purchase Rate", etc. Each Hotel will designate their standard rooms for rewards purposes, they are usually(but not always) the cheapest rooms cash rate also. However the hotel may be out of those rooms, but still have better rooms available at a "standard rate", it doesn't mean they are a standard room however. Search 8/26-8/30 at your hotel, reward rooms are available, as well as many others for cash(including the reward room). In the image below, the cheapest room is also available with points
Last edited by jtc246; Aug 14, 2019 at 7:18 pm Reason: add picture
Aug 15, 2019, 1:03 am
#13
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Aug 15, 2019, 3:07 am
#14
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