Waterfront Hotel (Oakland)

Old Aug 14, 19, 5:30 pm
  #1  
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Waterfront Hotel (Oakland)

I don't see any reviews or threads for this property..apologies if I missed something...?

One of the Joie De Vivre properties they integrated, it's the only Hyatt offering I see in Oakland.

The front desk claims that their globalist breakfast benefit is a $25 voucher per person per day at their on site eatery, Lungomare Restaurant. It covers two adults and two kids, but will not cover 4 adults even if you pay the upcharge for 4 adults in one room. The new WOH breakfast policy allows for this, but it's a bit jarring nonetheless given the upcharge.

Anyone have any experience with this property?
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Old Aug 14, 19, 6:06 pm
  #2  
skj
 
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Originally Posted by DaveH View Post
I don't see any reviews or threads for this property..apologies if I missed something...?

One of the Joie De Vivre properties they integrated, it's the only Hyatt offering I see in Oakland.

The front desk claims that their globalist breakfast benefit is a $25 voucher per person per day at their on site eatery, Lungomare Restaurant. It covers two adults and two kids, but will not cover 4 adults even if you pay the upcharge for 4 adults in one room. The new WOH breakfast policy allows for this, but it's a bit jarring nonetheless given the upcharge.

Anyone have any experience with this property?
No experience with this property, but there is a Hyatt House in Emeryville, just a few miles away.

As a newly integrated property, I'm not too surprised they are doing things "by the book". Are you staying there ? If so, did you get the Glob upgrade ? Is the destination fee waived ?
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Old Aug 14, 19, 7:47 pm
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Thanks skj. Not staying yet, booked for next week. Destination fee is indeed waived on points, not sure for a revenue booking.
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Old Aug 14, 19, 8:13 pm
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Although we haven't stayed here I've been to Lungomare a number of time. The food is so so - I have never been for Breakfast. We are usually there for the Jack London Square Tree Lighting, as their outside Patio is a perfect view and Lungomare is a nice place to have drinks for that.

The pool (although not fancy) is kind of cool because it faces the Bay. The location, being in JLS is also great if you want to take the ferry into the city, which I really enjoy and do as a tourist in my own city a lot.

Also some great wine tasting places around.

If you choose Emeryville then there is both a Hyatt House and Hyatt Place.
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Old Aug 14, 19, 8:21 pm
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Thanks SF1K. I also noted the pool was salt water, not chlorinated, which is nice.

Emeryville is the opposite direction from the folks that we are visiting, so this property seems a better bet WRT location.
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Old Aug 16, 19, 10:48 am
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Originally Posted by DaveH View Post
Thanks skj. Not staying yet, booked for next week. Destination fee is indeed waived on points, not sure for a revenue booking.
Actually just stayed there. Destination fee wasn't waived for revenue booking. No recognition as Globalist (the whole WOH program seemed fairly novel to them). Was able to check in early though, which was nice, but no mention of upgrade.

As an aside, the showers have large shampoo dispensers rather than small bottles (I prefer the latter) and for some reason there wasn't a bar soap provided at the bathroom sink (although one was placed there the following day).

Nice location for downtown Oakland access (and a few decent microbreweries within stumbling distance...
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Old Aug 16, 19, 11:58 am
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Originally Posted by MasterPlanner View Post
Actually just stayed there. Destination fee wasn't waived for revenue booking. No recognition as Globalist (the whole WOH program seemed fairly novel to them). Was able to check in early though, which was nice, but no mention of upgrade.

As an aside, the showers have large shampoo dispensers rather than small bottles (I prefer the latter) and for some reason there wasn't a bar soap provided at the bathroom sink (although one was placed there the following day).

Nice location for downtown Oakland access (and a few decent microbreweries within stumbling distance...
Destination fee waiver is a guaranteed Globalist benefit.. you could probably still get it refunded if you contacted them or even go through your Concierge.
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Old Aug 23, 19, 11:40 pm
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Stayed there in July as a Discoverist.

Used Chase award night since the SF Hyatts are out of range now. Pretty cool, on the reward night, destination fee waived AND PARKING FEE waived too. Had a view of the Bay but nothing that extraordinary since you mostly see Harbor.

Didn't eat at the restaurant or use the pool. Room is average somewhat dated. Walls are thin as emphasized in a lot of the Trip Advisor reviews. Best thing is the SF Ferry is about 30 second walk from the Front Door.
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Old Aug 24, 19, 10:44 am
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Originally Posted by lighthouse206 View Post


Destination fee waiver is a guaranteed Globalist benefit.. you could probably still get it refunded if you contacted them or even go through your Concierge.
So it's interesting: I queried them in a couple of different ways. One response was simply, "this fee is in place for everyone" and the other was "refund is only applicable to 'eligible rates' and since this was booked at the AAA rate (on Hyatt website) then it's not eligible". First time I've ever been denied this request before...
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Old Aug 24, 19, 11:24 am
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Originally Posted by MasterPlanner View Post
So it's interesting: I queried them in a couple of different ways. One response was simply, "this fee is in place for everyone" and the other was "refund is only applicable to 'eligible rates' and since this was booked at the AAA rate (on Hyatt website) then it's not eligible". First time I've ever been denied this request before...
AAA through Hyatt.com are absolutely eligible rates.

You need to contact the GM. At this point, he should do more than simply refund, you should also get some compensation now (a chunk of extra points) - as this is totally ridiculous: they have a) no right to take money that doesn't belong to them, and b) you have better things to do with your time than teach them how to follow written agreements. If that doesn't work go to Hyatt Corporate (via your Concierge would be a good start). Eventually you will get it resolved and the more steps you have to take the more compensation they should rightfully provide to you. Following the WOH Terms is NOT optional - it is a legal document. They clearly have training issues, and your escalating the matter as far as you need to go will make sure appropriate training is done.

BTW... looks like the GM is this guy:
https://www.hospitalitynet.org/appoi.../79018281.html
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Old Aug 30, 19, 12:59 pm
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Originally Posted by DaveH View Post
Thanks SF1K. I also noted the pool was salt water, not chlorinated, which is nice.

Emeryville is the opposite direction from the folks that we are visiting, so this property seems a better bet WRT location.
Just a promised follow-up...we ended up doing the Emeryville property after all, which was a typical friendly, well-run HH location. Bonus was the Trader Joe's 3 blocks away, given the full kitchen at HH.
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Old Aug 31, 19, 12:25 pm
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Stayed at The Waterfront on an annual category 4 Free Night. As a Lifetime Globalist I was upgraded to a nice water view Suite. They didn't waive the valet parking fee, but I was in a hurry so didn't bother to ask if it would be waived.
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