gift idea to front desk employees
#2
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 4,528
The concierge in Okinawa provided outstanding service prior to my arrival, so I brought Swiss chocolate (the best obviously ) from home.
So if you speak of the FDA, I presume you experienced the service only when there, so were not in the position to bring something from home, correct?
makes it more difficult... cash is not appropriate I think, but maybe there is some sort of candy shop nearby?
So if you speak of the FDA, I presume you experienced the service only when there, so were not in the position to bring something from home, correct?
makes it more difficult... cash is not appropriate I think, but maybe there is some sort of candy shop nearby?
#3
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I've never given a gift, but I have written glowing letters to the GM on more than one occasion.
#4
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 12,979
+1 for sending positive feedback via letter or email.
I'm not sure where the OP is from, but tipping isn't considered appropriate in that part of the world. Expressing to management that the employee is really good at their job is much preferable to putting them in an uncomfortable situation.
I'm not sure where the OP is from, but tipping isn't considered appropriate in that part of the world. Expressing to management that the employee is really good at their job is much preferable to putting them in an uncomfortable situation.
#5
Join Date: Sep 2010
Location: YOW-YYZ-TPE
Programs: AC75, TD AeroInfiniteP, AmexBizPLAT, SPG-G HyattGlobby
Posts: 381
I have given snacks and foods that are from North America, or desserts from local place I visited while in their fine city. Good point on the local tipping cultures of the properties in order not to offend them.
#6
Join Date: Aug 2007
Posts: 1,161
I don't recommend trying to leave a physical gift. Lots of reasons not to do that. One of the nicest things you can do is leave a review on TripAdvisor where you specifically mention the names of the people who impressed you the most. That will get them FAR more recognition and be FAR more valuable to them long term (and their careers) than a physical gift.
#7
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,836
I'm going to disagree with everyone so far and say that in mainland China, handing them money in an envelope will work just fine if you insist. And it's always the right size!
#8
Original Poster
Join Date: Jun 2010
Posts: 208
I can try to do a wechat transfer as well
#9
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
#10
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
As other people have noted, different cultures have different opinions relating this this topic. Based on that fact, I doubt that Hyatt has a policy. Instead, it is up to each individual hotel to set their own policies.
#11
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
If you're going to tip, better to do it in cash. The WeChat thing could be awkward, since it would presumably require the person(s) to give up personal info.
#12
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
If you want to tip at the front desk to a particular employee do it in plain sight and in a red envelope. Don't try to masquerade it or do it "under the table" as the F/D area is obviously monitored and could lead the employee getting under suspicion of skimming cash.