Originally Posted by CLEguy

I would take a Terrace room over a Lodge room.

Originally Posted by CLEguy

I would take a Terrace room over a Lodge room.



Buffet or menu. We have gone over $70 and never paid for overages. But then, I have also never been told of a specific $70 credit.

Originally Posted by Raylan

Stayed here last week. Really disappointing post-stay experience. Let me level-set by saying when I checked in, the person at the desk simply told me parking and breakfast would be complimentary as a Globalist and did not provide limitations or exclusions.

Parking was charged on the folio, as was breakfast that we got to go from the main restaurant and from their version of a grab and go market. Neither to-go breakfast nor grab and go market charges have been a problem for me at other properties and I had no expectation that it would be a problem here. If I were notified, I of course, would not have utilized these avenues.

My concierge was able to fix the parking but the hotel is currently refusing to remove the breakfast charges despite failing to communicate restrictions.

Originally Posted by LovePrunes

disappointing Post stay experience?
I'm confused...did you not see the charges while you were on property?
Personally I wouldn't ever leave the front desk on departure day if I was expecting something to be comped, just wanting to look at the bill for errors. A lot easier to say "no" when you're not there to push back in person.
sorry for the trouble there. I like the property but it's not even 1/2 the "grand" of Beaver Creek Hyatt.

Originally Posted by Raylan

Yes. I was staying with a young child and we were running late to drive back to Denver Int'l for our flight, so I did not have the time to fix it the day of check out. Shouldn't have been charged in the first place, though... I also have stayed at other properties where a charge for e.g., breakfast shows up on the Hyatt app, I check out on the app, and my card is never charged for something that is ultimately comp'd, so I suppose that is what I was hoping for. Either way, my concierge has fixed it and the hotel has indicated they'll refund me as a "one time courtesy."

Billing issues aside, I also am a little miffed that the hotel does not permit, apparently by policy, people to go down to the restaurant and bring breakfast back up to their room through the Glob benefit, since the hotel staff indicated to my concierge that in-room dining is not eligible for the benefit.

Originally Posted by askyamaz

Visited several night stay during winter season around NYE, friendly staff, seasonal staff, zero globalist recognition, don't explain food credit (it's $45 a person can be used at Gressner for breakfast or at the market for breakfast (before 11am)).

Zero upgrades, refused to upgrade even showing them availability on their website, did this several days of the stay all refused for some hand wringing reason, I chalk it up to seasonal staff not knowing anything about Hyatt, but that's on the main staff for not training them.

Very disappointed since my hopes are up reading this thread.

Will give it one more chance, but not sure what can be done after explicitly requesting to use "Globalst Best Room Available Perk", not even a view or deluxe room was given.

Originally Posted by Tonyr4

I would always assume, unless a suite upgrade cert is being used, that an upgrade to a suite over a high in demand weekend is a long shot.

Originally Posted by askyamaz

Even view rooms/ deluxe was not given when asked for several days. This is my report, not the easy going easy upgrade hotel people post about here, they don't care for loyalty here. Not one bit.

Globalist don't bother staying here, get nothing out of it.

Originally Posted by Dr Jabadski

(Jan 2022, my bolding now below.) I stayed at the Grand Hyatt Vail for 6 nights last week, 1 Cat 1-7 FNA and 5 award 25,000 point nights. Hyatt Globalist with ~ 70 actual nights last year, mostly various Hyatt Places (FL, NJ, FL, CA, UT). Traveling solo, no car. (Stayed again for 5 nights in February 2022.)
…
Fitness center is an embarrassment, very poorly equipped and that minimal equipment is in significant disrepair. 2 large rooms (one empty at all times, maybe for classes?) and 2 small rooms (one used to store 8 or 10 Peloton bicycle machines), plenty of room for a proper 5 star hotel fitness center. Hammer Strength Chest Press machine had its cables pulled out and a small piece of paper taped to the seatback “Carefull (sic) doesn’t work” which looked like it was written by a 10 year old. Nautilus Nitro F2FT Freedom Trainer (I think) was on its last legs with loose adjustments and lots of noise with each exercise. Two (2) Tonal machines looked really spiffy but they’re difficult impossible for a first timer to use. 3 treadmills, 2 or 3 ellipticals, 2 more Peloton bicycle machines in main room and zero programable (LifeCycle type) bicycle machines, should have at least 1 upright and 1 recumbent programable (LifeCycle type) bicycle machine. I think the hotel got away with having a crappy fitness center because since its rebranding as a GH a few years ago its guests could use the adjacent apparently very well equipped Aria Spa/Gym which closed, possibly forever, a year or so ago during COVID.
...
Overall 4.5 stars out of 5. Appropriate fitness center would get that other half a star.

Originally Posted by askyamaz

… Globalist don't bother staying here, get nothing out of it.

Originally Posted by Dr Jabadski

Anyone knowledgeable about current fitness center equipment?

BREAK

All this talk about suite upgrades at this property, put me on the list of those who are surprised that this hotel is not on WOH’s “Suite Award Ineligible Properties” list, particularly during ski season. Personally, this is the last hotel where I would expect an upgrade of any type.

BREAK
Do Globs (still) get a breakfast benefit, enough for 1 or 2 people in the restaurant? Thank you.