Hotel is out of toothbrush kits...
Jun 22, 2019, 10:17 pm
#1
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Hotel is out of toothbrush kits...
So am staying at a hyatt place and they tell me that they are out of toothbrushes... There is a convenience store across the street and in my mind a good service property would but some... What are your thoughts? Is it the hotels responsibility to keep these items on hand?
Jun 22, 2019, 10:44 pm
#2
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So am staying at a hyatt place and they tell me that they are out of toothbrushes... There is a convenience store across the street and in my mind a good service property would but some... What are your thoughts? Is it the hotels responsibility to keep these items on hand?
Jun 23, 2019, 1:24 am
#3
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Jun 23, 2019, 8:00 am
#7
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So am staying at a hyatt place and they tell me that they are out of toothbrushes... There is a convenience store across the street and in my mind a good service property would but some... What are your thoughts? Is it the hotels responsibility to keep these items on hand?
Jun 23, 2019, 8:10 am
#8
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Meh. It's a Hyatt Place, which is at the low-end of the scale. At a high-end place, they would apologize, send someone out to buy them an have a staff person deliver the item to you on a plate with an apology. The tip would likely exceed the cost of the item.
My recommendation is not to stay at places such as HP if you want the level of service you seem to require.
My recommendation is not to stay at places such as HP if you want the level of service you seem to require.
Jun 23, 2019, 8:18 am
#9
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If I'm at a 3* place I certainly do not expect free toiletries on request. I am perfectly prepared to walk to a 7-Eleven if I need shaving cream.
Jun 23, 2019, 12:24 pm
#11
Join Date: Jun 2016
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So am staying at a hyatt place and they tell me that they are out of toothbrushes... There is a convenience store across the street and in my mind a good service property would but some... What are your thoughts? Is it the hotels responsibility to keep these items on hand?
Jun 23, 2019, 4:44 pm
#13
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,305
They still provide some basic items when you need them, just like all Hyatts do, but they don't have robes, slippers, etc. But I'd certainly expect to be able to get basic items like toothbrush, mouthwash, razor, etc. I'm pretty sure all Hyatt brands have that missing item list, though the list might vary based on brand.
https://www.hyatt.com/info/hyatt-has-it-program
That said, they may not be able to just buy items outside of the Hyatt purchasing system.
One of my recent HR SFO stays, the hotel was out of slippers. It was just a one-off experience there. I wondered if they had an unexpected run on slippers.
-David
https://www.hyatt.com/info/hyatt-has-it-program
That said, they may not be able to just buy items outside of the Hyatt purchasing system.
One of my recent HR SFO stays, the hotel was out of slippers. It was just a one-off experience there. I wondered if they had an unexpected run on slippers.
-David
Last edited by LIH Prem; Jun 23, 2019 at 4:54 pm
Jun 23, 2019, 4:48 pm
#15
Join Date: Jan 2008
Posts: 3,570
No doubt. I don't think the op was being dykwia here and everyone just poured a huge bowl of sanctimony all over him. Calm yourselves. He just asked a simple question looking for opinions.