Currently at the Hyatt Regency Cincinnati for 1 night. I was asked at check in if I would like to receive my 4pm late checkout and I said yes as I would be going to bed very late (5am or thereabouts). My DND sign was on the door and it was bolted. At 11:02am, housekeeping knocks loudly and fortunately I was already awake for a few minutes. I told her I have a 4pm late checkout and that is why I have the DND sign up, and she then looked at her list and replied “I didn’t know you had a late checkout. It’s already 11 o’clock.”

When I called the front desk to inform them that housekeeping just knocked and said she didn’t know I had a late checkout, the front desk said that they don’t usually inform housekeeping but she will let them know now.

To me, this goes contrary to the whole point of having a late checkout benefit if reception and housekeeping are not on the same page. You ask for it at reception but housekeeping has no idea. Housekeeping obviously has a printed guest list, so it can’t be that hard to add a note that room xxxx has a 4pm late checkout BEFORE the housekeeper gets her list for that day, even if it’s printed the night before.