DG206

Just to fo follow up if anyone is searching later with this question, but finally just reached out to @Hyattconcierge on Twitter since the hotel email bounced, no one picked up the phone and the person I talked to at the Hyatt 1-800 number was extremely rude and not helpful on this

i have it in writing in my Twitter DMs but infants don’t count as occupants so book for two and just show up with your baby if you get this error. So I’ll report back end of March here if front desk doesn’t agree with that....

Matt4200

I’m a bit perplexed with this property. I’ve been anticipating it for years now as I’ve always had to stay with Hilton when visiting Beaverton since Hyatt had no properties nearby. The downtown properties are centrally located but their up in Award Category so cost more, and if I wanted to pay cash rates parking would be pretty expensive. Plus we enjoy the suburbs more and just visiting Portland during the day then going to the beach, Halloweentown and so on.

Anyways, I’ve been trying to make Award bookings for this property for a month or so now and haven’t found any at all. I’ve searched from April all the way through next March from 1 day to 7 days and absolutely nothing.

Are they not happy with their Category Placement by Hyatt? It seems like it because their lowest cash rate I’ve seen is $140 a night, which for Beaverton is EXPENSIVE much less that it’s at a Hyatt House. I would compare Hyatt House to a Double Tree, a bit nicer, but not quite Embassy Suites Quality as a brand.

So what it feels like to me is they want to have a high ADR to get placed into Category 3 in 2022, since changes were almost entirely cancelled for 2021 (which very limited exceptions).

But the main question I guess is...Is this allowed by Hyatt or how can they do this?

Take a look and see if you can find any award availability on any dates. I’ve tried 20 random combinations and came up with 0 availability.

skj

First night I looked at, 25 March, was available for 8K points or $120 member rate.

UA-NYC

Available tonight. And tomorrow night. And the night after that...

59Impala

No issues. First random search showed availability, 6-9 Apr, are you on their blacklist

tigerwong

Are you searching with a high headcount? Some hotels designate standard rooms for two guests and force three or more into “Deluxe” room. Searching with one guest usually opens up award inventory. At a US Hyatt House I don’t expect any issues checking in with more than the stated number of guests (within reason).

radtechtraveler

^^ this. I just searched and there is availability almost every week when searching for 2 people

Matt4200

Ah, that does seem to be the issue.

I’ve searched all the dates with 2 Adults and 1 Child Age 4 which theoretically shouldn’t make a difference but at some properties it does.

Really strange though since Hyatt Houses are literally designed as a brand for families and extended stays.

I appreciate the help and pointing that out for me as I was perplexed that all my results for a Hyatt House yielded no availability.

PDXpress

Hyatt Houses can be frustrating this way. They are about the only Hyatt properties in the US whose base rooms (Den Guestroom King Bed ) sometimes only fit 2 people. Hyatt House Portland Downtown has the same issue. It's really annoying if you travel with kids.

Matt4200

It’s really strange though as the brand itself is supposedly designed for families traveling.

Maybe they’re under the same Management/Ownership and that’s why since they’re both close to one another.

shand32783

Checked in today on points (8000). Beautiful new hotel and rooms are on the smaller side.(at least the award room is small) They do seem to get good use out of space. Plug ins everywhere but not really any USB ports which seems odd for a new hotel.
Parking is limited. Pretty cool food truck park just a 2 min walk away. probably 25-30 food trucks there.

Matt4200

If you’re looking for a great food truck nearby lookup Ely’s Rolling Grill. The Carnitas tacos and Burritos are to die for!

It’s parked right next to the Big Lots in the Aloha area which from when we’ve stayed is about 10 minutes or less in Beaverton.

Thanks for the tip on the food truck lot close to the hotel! We come to Oregon pretty much for the food. Matt’s BBQ, Ely’s Rolling Grill, White Elephant (all of those being food carts) and Voodoo Donut are our favorites.

projectmaximus

Weird, I'm experiencing a similar problem to what Matt did. About 10 random date searches over the next 9 months and all spit back points options ONLY for LP Suite Pts Upgr. Nothing for points only redemptions. This was searching for just 1 adult. Is this just the way it is??

Secondary question: Is there any technique/system available for getting notified when award availability opens up for a certain date?

How tried and true has this been for you? I have been fretting over a single night stay in a US HH that doesn't allow more than 2 people into an award night room when I actually have 2 adults and 2 toddlers. It's an ideal location and award for us for that night but I almost don't want to chance it cause I'm a straight-laced guy who gets scared of breaking rules lol.

PDXpress

This is a really weird one. When I search random dates for this property, I get availability for Free Night Certificates but NOT for points bookings. I've never seen that before.

projectmaximus

Yep, that lends credence to the idea that they're playing games and want a category increase. Certificate that guests will use typically for a cat 4 and sometimes cat 3 hotel? Sure. But 8k points, not possible.