Gripe/Rant: Lounge breakfast in the US
It bothers me that Hyatts with lounges are allowed to weasel out of the globalist breakfast requirement by serving a cold breakfast. Sorry, but croissants and cold cuts are not breakfast.
I am finishing up a very enjoyable stay at the Hyatt Regency Huntington Beach. I went to the lounge this morning, took one look at their sad breakfast offerings, and walked 15 min to a cafe for a real breakfast instead. In my experience, this is a common problem at Hyatt Regency properties in the US (not all, but most) I feel that the existence of a lounge should not lower the breakfast requirements. If you went for a restaurant breakfast (at a non-lounge property) and were told that you could only order pastries and cold cuts, but no hot food, that would not be acceptable. So, why is it acceptable in a lounge? If they want to offer a buffet-style breakfast, that's fine, but there should be bare minimum requirements on it -- it should at least include standard hot breakfast dishes like breakfast meats, eggs, and potatoes, as well as fresh fruits and pastries. It's sad when breakfast at a $500/night resort is not even up to the standards of a Hyatt Place or a Holiday Inn Express. |
Originally Posted by VegasGambler
(Post 31117528)
It bothers me that Hyatts with lounges are allowed to weasel out of the globalist breakfast requirement by serving a cold breakfast. Sorry, but croissants and cold cuts are not breakfast.
I am finishing up a very enjoyable stay at the Hyatt Regency Huntington Beach. I went to the lounge this morning, took one look at their sad breakfast offerings, and walked 15 min to a cafe for a real breakfast instead. In my experience, this is a common problem at Hyatt Regency properties in the US (not all, but most) I feel that the existence of a lounge should not lower the breakfast requirements. If you went for a restaurant breakfast (at a non-lounge property) and were told that you could only order pastries and cold cuts, but no hot food, that would not be acceptable. So, why is it acceptable in a lounge? If they want to offer a buffet-style breakfast, that's fine, but there should be bare minimum requirements on it -- it should at least include standard hot breakfast dishes like breakfast meats, eggs, and potatoes, as well as fresh fruits and pastries. It's sad when breakfast at a $500/night resort is not even up to the standards of a Hyatt Place or a Holiday Inn Express. |
I agree with the OP
Minimum standards are needed. Most places in my experiences are satisfactory, but there are some..... |
Originally Posted by lighthouse206
(Post 31117625)
Which chain currently offers a more generous breakfast benefit than Hyatt?
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More powdered eggs please...they are delicious (and free so they taste even better). |
HR LAX said they decreased their offerings in the lounge to "meet the standard".
Lounges in the US generally stink anyway, compared to internationally. |
Ok I'll admit that I avoid Hyatt Place & House when possible but I do end up there sometimes and I've always gotten real eggs.
The HH in Scottsdale has an omelette bar. |
Originally Posted by VegasGambler
(Post 31117528)
It bothers me that Hyatts with lounges are allowed to weasel out of the globalist breakfast requirement by serving a cold breakfast. Sorry, but croissants and cold cuts are not breakfast.
I am finishing up a very enjoyable stay at the Hyatt Regency Huntington Beach. I went to the lounge this morning, took one look at their sad breakfast offerings, and walked 15 min to a cafe for a real breakfast instead. In my experience, this is a common problem at Hyatt Regency properties in the US (not all, but most) I feel that the existence of a lounge should not lower the breakfast requirements. If you went for a restaurant breakfast (at a non-lounge property) and were told that you could only order pastries and cold cuts, but no hot food, that would not be acceptable. So, why is it acceptable in a lounge? If they want to offer a buffet-style breakfast, that's fine, but there should be bare minimum requirements on it -- it should at least include standard hot breakfast dishes like breakfast meats, eggs, and potatoes, as well as fresh fruits and pastries. It's sad when breakfast at a $500/night resort is not even up to the standards of a Hyatt Place or a Holiday Inn Express. |
We were just there last weekend and they had a nice spread. This was our second stay and both time breakfast was fine. This stay they had bacon wrapped eggs for the hot dish. Seemed just like all Regency Club offerings to us. |
I don't really consider that a hot breakfast. I saw whatever that egg thing was. I did not notice the oatmeal but they may have had it.
What you have described is standard for many HRs. I don't consider that an acceptable breakfast offering. If you went to a restaurant and those were the only hot offerings, you would probably not be pleased -- I don't see why the lounge standard should be lower. Anyway I'm done ranting -- other than this, the hotel was amazing and I don't want to focus on the negative. I've already booked a return trip, so it's certainly not a deal breaker. For 20k pts this truly is a great value (I just booked for 20k when the rate was 569 + taxes). I think that this is a problem at many US HRs -- nothing in particular about this one. I just think it would be nice if Hyatt would set the same standard for lounge breakfast that they do for restaurant breakfast. All else being equal, it seems best to avoid hotels with lounges as globalist. The lounges are supposed to be a value-add... instead they are the opposite. |
Similarly, I was at a nice Hyatt, and the lounge provided an "evening service", and all it was was two hot items, some cold cuts, veggies, bread, and only one option for dessert.
Seriously, if you were going to a restaurant, that would not be acceptable. I do not understand why Hyatt cannot hold their lounges to a minimum standard of at least one beef entree (preferably a filet, but I'll settle for a ribeye since its free), one seafood dish, one chicken dish, and one vegetarian meal, and I would expect at least four or five dessert options. What is the point of having a lounge offering, if I'm going to just go to a real restaurant to have the meal I want? |
The evening food offering at the lounge is not meant to be a meal. There is no globalist dinner benefit. If there is no lounge you do not get complimentary restaurant dinner.
Globalists are, however, meant to get a full breakfast. |
Originally Posted by HoustonConsultant
(Post 31118520)
Similarly, I was at a nice Hyatt, and the lounge provided an "evening service", and all it was was two hot items, some cold cuts, veggies, bread, and only one option for dessert.
Seriously, if you were going to a restaurant, that would not be acceptable. I do not understand why Hyatt cannot hold their lounges to a minimum standard of at least one beef entree (preferably a filet, but I'll settle for a ribeye since its free), one seafood dish, one chicken dish, and one vegetarian meal, and I would expect at least four or five dessert options. What is the point of having a lounge offering, if I'm going to just go to a real restaurant to have the meal I want? |
Lots of "I want I want I want" from (seemingly) successful people here who (should) understand business....
You do realize it's currently a "seller's market" in hospitality, correct? If anything, we should be expecting cutbacks, not increases. There are now only three real domestic competitors in the space (Hyatt, Marriott, and Hilton) and Hyatt already goes above and beyond the other two, spends more on its elites in various ways, etc. Hilton is closing domestic lounges like crazy, and we all know about Marriott's problems. It's simply unrealistic to expect Hyatt to require an increase in the cost of operating lounges (to the minimums suggested here) in the current market environment. BTW, I know there are other "competitors" like Wyndham and IHG, etc.. but none of the those guys are truly competing for OUR business in terms of offering benefits comparable to the Hyatt, Marriott, and Hilton. If one of them DID step up - then you might see some reaction from "the big three" loyalty programs. Also, Hyatt DOES have lounge standards... but providing hot food outside of oatmeal hasn't been one of them... some properties simply choose to go above and beyond and others don't. |
It seems strange that closing the lounge is essentially an upgrade to benefits. (given a choice, I'd prefer a real breakfast to lounge access)
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