Help! Park Hyatt Mallorca unbookable with points??
May 9, 2019, 1:27 pm
#1
Original Poster
Join Date: Apr 2017
Posts: 248
Help! Park Hyatt Mallorca unbookable with points??
Hi, has anyone ever booked the Park Hyatt Mallorca in Spain with points for 2 adults and 1 child (age 5)? I was doing some searches for Sept. and Oct. this year and it wouldn't allow me to book with pts for 3 guests, but when I modified it as 2 guests, it shows king and double bed available. Is it the norm for all Hyatt properties to only allow pts booking for 2 adults per room? If so how do families like us book with pts when there's one minor child? Call and ask them to book (using additional pts--eg. 12,500 pts)? Just book as 2 guests but show up as 3? Can someone please share their experiences or knowledge? Thanks!
May 9, 2019, 2:46 pm
#2
Join Date: Jan 2014
Location: Chicago, IL
Programs: AA Platinum, Hyatt Globalist, Hilton Diamond
Posts: 286
As long as you are still within a refundable period, I would always recommend to book first (in this instance 2 adults only) and then call to make modifications.
"Hello, I just received my email confirmation and realized I forgot to add a child to the reservation. Is this something you can modify for me?"
"Hello, I just received my email confirmation and realized I forgot to add a child to the reservation. Is this something you can modify for me?"
May 9, 2019, 3:00 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
Book and then call or email. I had no trouble getting a rollaway bed brought into a suite for a friend.
May 9, 2019, 3:11 pm
#4
Original Poster
Join Date: Apr 2017
Posts: 248
As long as you are still within a refundable period, I would always recommend to book first (in this instance 2 adults only) and then call to make modifications.
"Hello, I just received my email confirmation and realized I forgot to add a child to the reservation. Is this something you can modify for me?"
"Hello, I just received my email confirmation and realized I forgot to add a child to the reservation. Is this something you can modify for me?"
May 9, 2019, 3:12 pm
#5
Original Poster
Join Date: Apr 2017
Posts: 248
May 9, 2019, 6:48 pm
#6
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
May 10, 2019, 1:13 am
#7
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
There's no guarantee at the PH Mallorca either. It is far more popular today than when I visited awhile back, so they might have started to charge for extra guests. Have you read through the thread for the property?
May 10, 2019, 1:40 am
#8
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
As long as you are still within a refundable period, I would always recommend to book first (in this instance 2 adults only) and then call to make modifications.
"Hello, I just received my email confirmation and realized I forgot to add a child to the reservation. Is this something you can modify for me?"
"Hello, I just received my email confirmation and realized I forgot to add a child to the reservation. Is this something you can modify for me?"
You'll want written confirmation from the hotel saying that it's ok to have a child as the third person and that they will accommodate with a rollaway/crib/whatever.
May 10, 2019, 1:45 am
#9
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
Hi, has anyone ever booked the Park Hyatt Mallorca in Spain with points for 2 adults and 1 child (age 5)? I was doing some searches for Sept. and Oct. this year and it wouldn't allow me to book with pts for 3 guests, but when I modified it as 2 guests, it shows king and double bed available. Is it the norm for all Hyatt properties to only allow pts booking for 2 adults per room? If so how do families like us book with pts when there's one minor child? Call and ask them to book (using additional pts--eg. 12,500 pts)? Just book as 2 guests but show up as 3? Can someone please share their experiences or knowledge? Thanks!
However, I would never do this internationally because they can be very strict about the occupancy policy and so I've always either contacted the hotel or gotten 2 rooms (or in your case, if you have a TSU or can get the suite upgrade, I think their suites do accommodate 3).
May 10, 2019, 3:38 am
#10
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Misleading thread title. 
I just booked 4 night stay with points for 2 adults. No problem.
Park Hyatt Mallorca REVIEW- MASTER THREAD
I just booked 4 night stay with points for 2 adults. No problem.
Park Hyatt Mallorca REVIEW- MASTER THREAD
May 10, 2019, 9:13 pm
#11
Original Poster
Join Date: Apr 2017
Posts: 248
I can also say from experience that in the US, I've never had an issue showing up with more people than the listed occupancy.
However, I would never do this internationally because they can be very strict about the occupancy policy and so I've always either contacted the hotel or gotten 2 rooms (or in your case, if you have a TSU or can get the suite upgrade, I think their suites do accommodate 3).
However, I would never do this internationally because they can be very strict about the occupancy policy and so I've always either contacted the hotel or gotten 2 rooms (or in your case, if you have a TSU or can get the suite upgrade, I think their suites do accommodate 3).
May 11, 2019, 7:10 am
#12
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
I have stayed here several times and only use points and cash or points. I have 3 kids, they have always been in one room. I booked over the phone the first time to make sure. This place is super family friendly, of course you can do this.
May 11, 2019, 9:25 pm
#13
Original Poster
Join Date: Apr 2017
Posts: 248
Hi stephem, thanks for the info! So you booked 2 rooms then--one for adults and one for your 3 kids? And when you book over the phone for the 3 kids/in one room, were you charged 25,000 pts or more? Thanks!