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Hyatt Grand Reserve Puerto Rico REVIEW MASTER THREAD

Hyatt Grand Reserve Puerto Rico REVIEW MASTER THREAD

Old Jan 1, 2020, 11:57 am
  #46  
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Got a few extra details - suites should be available in the summer; only regular rooms are ready now, hence poor upgrades for elites. Regency and Presidential suites will be located in the beachfront bungalows with private pools, and residential style 1BR suites will be in the condo building to the left of the lobby. No plans for the timeshares to become part of Hyatt.
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Old Jan 1, 2020, 12:46 pm
  #47  
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Hyatt Regency

Can model change title to Hyatt Regency? Hyatt Grand is name for Hyatt Residence Club properties.
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Old Jan 1, 2020, 2:48 pm
  #48  
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Originally Posted by sch_flyer
Got a few extra details - suites should be available in the summer; only regular rooms are ready now, hence poor upgrades for elites. Regency and Presidential suites will be located in the beachfront bungalows with private pools, and residential style 1BR suites will be in the condo building to the left of the lobby. No plans for the timeshares to become part of Hyatt.
Good info and explains a lot
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Old Jan 1, 2020, 4:52 pm
  #49  
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Originally Posted by TerryK
Can model change title to Hyatt Regency? Hyatt Grand is name for Hyatt Residence Club properties.
Per the Hyatt site, the (current) name for this property is "Hyatt Regency Grand Reserve Puerto Rico", https://www.hyatt.com/en-US/hotel/pu...rto-rico/sjurc

Hyatt Residence Club is its own brand and only one of the 15 or so HRC properties has the word "Grand" in its name.
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Old Jan 1, 2020, 7:18 pm
  #50  
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Originally Posted by sch_flyer
Got a few extra details - suites should be available in the summer; only regular rooms are ready now, hence poor upgrades for elites. Regency and Presidential suites will be located in the beachfront bungalows with private pools, and residential style 1BR suites will be in the condo building to the left of the lobby. No plans for the timeshares to become part of Hyatt.
That will certainly make the hotel more appealing, at least to Hyatt elites. Do they have any plans to make the resort "more interesting"? The location and layout would probably work better as an all-inclusive than as a Hyatt resort. Was the Melia a regular hotel or an all-inclusive? Candidly, the resort is dull and the location is dull. It's certainly "good enough" to attract 12K point redemptions, but I can't believe the folks paying hundreds of dollars a night to stay here are happy with their choice.
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Old Jan 1, 2020, 8:22 pm
  #51  
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Originally Posted by iahphx
That will certainly make the hotel more appealing, at least to Hyatt elites. Do they have any plans to make the resort "more interesting"? The location and layout would probably work better as an all-inclusive than as a Hyatt resort. Was the Melia a regular hotel or an all-inclusive? Candidly, the resort is dull and the location is dull. It's certainly "good enough" to attract 12K point redemptions, but I can't believe the folks paying hundreds of dollars a night to stay here are happy with their choice.
The Melia was basically the same exact resort - this really is mostly a facelift, not a rebuild. I believe there used to be nightly entertainment shows at the Melia, now just some music (not live) at the bar. Also gone is the casino (I think that one was gone a while ago).

Not sure I completely agree with the area being dull - yes, if talking about the "walking distance" area, but there are lots of activities not too far, starting with El Yunque and related things (hiking, horseback riding, ATVs, ziplines, etc.), local food (Luquillo kioskos), bioluminescent bay tours in Fajardo, ferry to Culebra, and plenty of others that are easier to access vs driving from San Juan.

Having said that, the resort itself is just not run very well yet, and needs some major help with F&B - the pastry chef is very talented, but that's the extent of what's good or even just edible at on-property restaurants. Weirdly, Regency Club food is better than paid offerings - and macadamia/chocolate cookies that are available throughout the day are the best tasting things at the resort.
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Old Jan 15, 2020, 12:55 pm
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Anything new here? Have a stay next month and was curious if theyve had any issues with earthquakes/power outages
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Old Jan 21, 2020, 10:07 am
  #53  
 
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Just came back yesterday from a 3 night stay there. To answer the question recently asked - there were apparently earthquakes continuing on the island over the weekend, but it's not felt up in Rio Grande, and everything in and around San Juan seems business as usual.

We really did enjoy the hotel. I'm globalist, and was upgraded to an ocean view room on the first floor of building 18. We booked three one-night stays using award certificates. The room was very nice, and a good size.

The grounds were great. Pool is tremendous, and in a good location. Wasn't heated, for any that may consider it a deal-breaker. There's a smaller Regency Club pool, that looked nice. Downside is there's no food/drink service there, at least not now.

If beach is your thing, it's tremendous in size. Definitely not the soft, white sand beach many associate w/ the Caribbean.

We were pleasantly surprised by the food, though we went in w/ some lower expectations based on some reviews we had read. We ate at the Pasion (puerto rican restaurant, may not be owned by the hotel) and the steakhouse. Both were very good, and had good service. We liked the lunch food at the main pool from the food truck.

The Club was a reasonable size, and had a bunch of tables outside to eat at. The breakfast was okay, but around 9:30/10, the employees seemed overwhelmed by the traffic. Dishes empty, no sign of hot food two of the three mornings, etc. One day the coffee machine was out of coffee beans. Definitely an area of improvement.

Our real takeaway was that the property really has so much more potential. It could easily be set up to be a Ziva all-inclusive, or could be a fuller service resort w/ more than just the restaurants they have. There's so much that's not being used right now. There's building going on in land that's next to the hotel but that appears to be a part of their property; not sure if they are building a new resort (could be perfect for a residence, or an adults only Zilara to sit adjacent to a family friendly Ziva).

You could tell that it was a former melia property. Parts of it felt just like being at Paradisus Esmeralda in Playa Del Carmen, and that's not a criticism at all.

One last point. We didn't rent a car, which factored into our decision to dine at the hotel each night. But there's not a ton of restaurants near the hotel, and it's about 10 minutes from the hotel lobby just to get to the main road. We didn't see cabs readily available at any point, and Uber's very hit or miss in this area of the island.
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Old Jan 22, 2020, 4:13 pm
  #54  
 
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Considering this property for an upcoming trip. Any recommendations for transportation to/from airport for those not renting a car? Thanks.
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Old Jan 22, 2020, 5:11 pm
  #55  
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https://www.flyertalk.com/forum/undefinedI doubt anything will be cheaper than Uber. You can go to Uber and get a quote. BTW, for folks driving to the hotel with a rental car, check your car rental's toll policies. You generally save less than 10 minutes taking the toll highway from the airport. I think the toll is something like $3, which is a little high but not crazy, but you may get stuck with a very high toll pass surcharge from your car rental company.
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Old Jan 23, 2020, 10:41 am
  #56  
 
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Just keep in mind that Uber's not a great network in San Juan. When we arrived, we had to wait 5 minutes for an Uber, and the driver then cancelled on us. We had to wait 5 minutes more, and that was for a driver who was en route to make an airport drop off. We were unable to get an Uber on our way out of the airport; and we tried for a period of 20-30 minutes. When we finally checked out and asked for a cab, it took about 30 minutes to get a cab to us. The bellmen were saying that's not typical, but I didn't see cabs readily available on the property.

In terms of the cost, Uber is $30-$40 each way to/from the airport (the to rate was the rate our app was showing us, though there were no cars available). We paid a cab $65 plus tip for the ride from the hotel to the airport. I believe it included at least one toll on the ride to the airport.

These factored in our decision to eat at the hotel each night. We were there for only 3 nights, so it was easy call for us.
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Old Jan 23, 2020, 10:48 am
  #57  
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I did not use Uber at the Hyatt, but I did take 3 Uber rides in San Juan over the Xmas holidays, including a pick up and drop off at the airport. I had no difficulties with any of these rides, and actually thought my drivers were friendlier and more courteous than is typical in the mainland. Obviously, 3 rides isn't a meaningful sample, but I would happily use Uber again in Puerto Rico.

If you do get picked up by Uber at SJU, pay attention to the pick up information. Uber has only been allowed to pick up at the airport for a few months, and there is still some confusion. There are 2 pick up areas. Make sure you go the right one. Signage isn't great, and if you ask someone for directions, they may send you in the wrong direction. I speak from experience on that.
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Old Jan 23, 2020, 2:24 pm
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I didn't really have any issues with uber in December. In fact it was super cheap on our airport runs (SJU to Old San Juan was $13 and Condado to SJU was $11!!) Our occasional Ubers around the region were fine too except for a couple rides that I think were affected by the cruise ships in port. On those two occasions prices were about 2-3 times what I would have expected and also took a few minutes to match.

Note: none of this experience has to do with ubering to/from the Hyatt Grand Reserve. Just general uber comments from a visit staying in OSJ.
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Old Feb 1, 2020, 10:01 am
  #59  
 
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I see Camp Hyatt mentioned on their website, but no details. Any reviews on their Camp Hyatt? Thanks.
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Old Feb 1, 2020, 10:50 am
  #60  
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Originally Posted by dmgrayinva
I see Camp Hyatt mentioned on their website, but no details. Any reviews on their Camp Hyatt? Thanks.
It's just a small open air "hut" that has an activities table and a small plastic playground/slide. It was definitely nothing that my kids found appealing at all, and we did not see it consistently staffed. Nothing like a proper kids club at other Hyatt properties like Andaz Papagayo, Andaz Mayakoba, GH Playa or PH St. Kitts.
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