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Hyatt Grand Reserve Puerto Rico REVIEW MASTER THREAD

Hyatt Grand Reserve Puerto Rico REVIEW MASTER THREAD

Old Jan 6, 2024, 12:36 pm
  #391  
 
Join Date: Jan 2024
Posts: 3
Complimentary Globalist Regency Suite Upgrade!

I stayed here solo in November for 5 nights (first night on points, next 3 nights paid w/ last night free as part of b3g1 + $100 hotel offer). The first night I was upgraded as a Globalist to the ocean front room, was quite nice and some people above have posted pictures of that. The last 4 nights were probably history-making. After some light and friendly banter with the desk staff person, she checked in the system and I received a complimentary upgrade to the Regency Suite as a Globalist. Yes, the house with the plunge pool on the north side of the property that is not officially participating in the World of Hyatt program. It was as spectacular as we'd all imagine, though very far from Water's edge. Luckily there were often carts circling the property that would pick you up mid walk, and the breakfast was the best I have ever seen (of course, fully complimentary including tip came out to about $45 for 1 person daily). Valet parking was also complimentary for all nights, which I believe was $28/day. For my first time in PR and traveling solo in general, they really really really made it special. Moral of the story: globalist is the best status in the entire hotel game, and when mixed with friendly interactions the staff will treat you like a Pritzker .
bccsam is offline  
Old Jan 6, 2024, 10:52 pm
  #392  
 
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,656
Originally Posted by bccsam
I stayed here solo in November for 5 nights (first night on points, next 3 nights paid w/ last night free as part of b3g1 + $100 hotel offer). The first night I was upgraded as a Globalist to the ocean front room, was quite nice and some people above have posted pictures of that. The last 4 nights were probably history-making. After some light and friendly banter with the desk staff person, she checked in the system and I received a complimentary upgrade to the Regency Suite as a Globalist. Yes, the house with the plunge pool on the north side of the property that is not officially participating in the World of Hyatt program. It was as spectacular as we'd all imagine, though very far from Water's edge. Luckily there were often carts circling the property that would pick you up mid walk, and the breakfast was the best I have ever seen (of course, fully complimentary including tip came out to about $45 for 1 person daily). Valet parking was also complimentary for all nights, which I believe was $28/day. For my first time in PR and traveling solo in general, they really really really made it special. Moral of the story: globalist is the best status in the entire hotel game, and when mixed with friendly interactions the staff will treat you like a Pritzker .
Welcome to FT.

(1) Was the plunge pool heated?
(2) You're saying the buffet breakfast was the best you've ever had at a hotel? (?!) What are your normal travel patterns like?
platbrownguy is offline  
Old Jan 6, 2024, 11:52 pm
  #393  
 
Join Date: Jan 2024
Posts: 3
Originally Posted by platbrownguy
Welcome to FT.

(1) Was the plunge pool heated?
(2) You're saying the buffet breakfast was the best you've ever had at a hotel? (?!) What are your normal travel patterns like?
1. Plunge pool was not heated. The pool guys did come to put chemicals in and raise the water level though.
2. I don't travel super often as I am 24 and just recently got into the points and miles game the past few years. When I do, the breakfast is usually club lounge at grand hyatt (average), continental at hyatt place/house (acceptable), or a la carte (great). The buffet at the grand reserve had everything I would desire to order a la carte, but it was unlimited and of consistent high quality every day.
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Old Jan 7, 2024, 8:03 am
  #394  
 
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,656
Originally Posted by bccsam
2. I don't travel super often as I am 24 and just recently got into the points and miles game the past few years. When I do, the breakfast is usually club lounge at grand hyatt (average), continental at hyatt place/house (acceptable), or a la carte (great). The buffet at the grand reserve had everything I would desire to order a la carte, but it was unlimited and of consistent high quality every day.
Thanks for the context, that makes sense. I put the Grand Reserve buffet in the "acceptable" category based on my own preferences: I wouldn't pay for it, but it's worth going to if it's free (with rare exception, I skip HP/HH breakfasts because I won't eat the liquid egg product or crunchy cubes of melon, etc). I do think it's one of the best breakfast buffets I've seen in Puerto Rico. I just have a strong preference for a la carte options: the best, for me, is a buffet that also allows you to order items a la carte.
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Old Jan 7, 2024, 3:50 pm
  #395  
 
Join Date: Jan 2024
Posts: 3
Originally Posted by platbrownguy
Thanks for the context, that makes sense. I put the Grand Reserve buffet in the "acceptable" category based on my own preferences: I wouldn't pay for it, but it's worth going to if it's free (with rare exception, I skip HP/HH breakfasts because I won't eat the liquid egg product or crunchy cubes of melon, etc). I do think it's one of the best breakfast buffets I've seen in Puerto Rico. I just have a strong preference for a la carte options: the best, for me, is a buffet that also allows you to order items a la carte.
In general, if you contact the hotel manager as a globalist and express unhappiness with the club lounge breakfast offering, they will offer you the breakfast that non-globalists get (buffet or a la carte). I have done this at the Grand Hyatt Buckhead Atlanta, where the club offering was very unacceptable imo, didn't even have eggs. They allowed me to go downstairs with my father and get the buffet, which was above average. Will be staying at Park Hyatt DC with globalist + FHR this weekend which I think has a la carte breakfast, very exited!
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Old Jan 7, 2024, 8:39 pm
  #396  
 
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,656
Originally Posted by bccsam
In general, if you contact the hotel manager as a globalist and express unhappiness with the club lounge breakfast offering, they will offer you the breakfast that non-globalists get (buffet or a la carte). I have done this at the Grand Hyatt Buckhead Atlanta, where the club offering was very unacceptable imo, didn't even have eggs. They allowed me to go downstairs with my father and get the buffet, which was above average. Will be staying at Park Hyatt DC with globalist + FHR this weekend which I think has a la carte breakfast, very exited!
Yeah, but my willingness to be a problem customer only goes so far. Generally I am fine simply paying for things that I'm not entitled to. If the club breakfast is so bad as to be a joke (and it sounds like the GH Buckhead's was) then sure. But a lot of lounges (and even restaurant buffets) have the industrial liquid egg product, and lots of people are fine w/ it, so I can't fault properties at the HR level (or even a domestic GH) for offering it.

PH DC is one of the good ones, and they have fixed it so that you actually have enough credit to enjoy a full breakast now.
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Old Jan 7, 2024, 10:47 pm
  #397  
 
Join Date: May 2014
Location: Taipei
Posts: 1,111
^Interesting, I'll have to remember that tip. Although 95% of my travel is as a party of 2 adults and 2 kids so it's a bit of a tougher ask to get comped restaurant breakfast. Looking over my notes from the past 3 years, GH San Francisco and HR Orlando are the only Hyatts where I've felt the lounge offering was subpar.
projectmaximus is offline  
Old Jan 18, 2024, 8:19 pm
  #398  
 
Join Date: Jul 2018
Location: MSP
Posts: 466
Is there a consensus on staying here versus the Vacation Club as a Globalist?
jbandy10 is offline  
Old Jan 18, 2024, 9:25 pm
  #399  
 
Join Date: May 2014
Location: Taipei
Posts: 1,111
Iirc the vacation club offers nothing in the way of elite benefits. I don't love the HR but it's nice enough and good if you want to visit El Yunque.
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Old Jan 23, 2024, 9:39 am
  #400  
 
Join Date: Jan 2014
Location: Rochester, MN
Programs: UA Silver, Hilton HHonors Diamond, IHG Plat
Posts: 1,830
Can a Club Lounge pass/cert be used here for the breakfast, in lieu of the Lounge which obviously doesnt exist anymore....
Hawkeyefan is offline  
Old Jan 23, 2024, 10:19 am
  #401  
 
Join Date: Aug 2002
Location: Philadelphia
Programs: Marriott Platinum, Hilton Gold, Hyatt Glob
Posts: 1,771
Originally Posted by Hawkeyefan
Can a Club Lounge pass/cert be used here for the breakfast, in lieu of the Lounge which obviously doesnt exist anymore....
No
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Old Jan 26, 2024, 11:41 am
  #402  
 
Join Date: Jul 2018
Location: MSP
Posts: 466
Originally Posted by projectmaximus
Iirc the vacation club offers nothing in the way of elite benefits. I don't love the HR but it's nice enough and good if you want to visit El Yunque.
Thanks. Will be staying here for the free breakfast and the potential upgrades we might get. Going for 4 nights with my parents and it looks like a nice place.
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Old Mar 17, 2024, 1:40 pm
  #403  
Rd3
 
Join Date: Oct 2015
Programs: HH Dia, Marriott Titanium, AA Gold, UA Silver
Posts: 192
Explorist Experience

Just got back from a points stay
-Denied 2PM checkout, as they were 'full' -kind of annoying, but it is what it is.
-Auto-grautity on all checks -even when
ordering a Coke & Ginger Ale from the lobby bar
-Some minor housekeeping hickups
A decent value on points, I'm not sure I would pay the regular cash rate to stay here,.however.
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