Hyatt Grand Reserve Puerto Rico REVIEW MASTER THREAD
Dec 8, 2021, 11:05 pm
#286
Join Date: May 2014
Location: Taipei
Posts: 1,122
We'll be renting a car, but I am in a few Puerto Rico groups on facebook and it seems uber TO the hotel is pretty simple if coming from San Juan or SJU. FROM the hotel is not so easy, but folks have been pretty happy with the taxis/car services arranged by the hotel. There seem to also be plenty of other car service options available (shared on the fb group) though I cannot vouch for any.
Dec 10, 2021, 12:05 pm
#287
Join Date: Nov 2000
Location: New York City, United States.
Posts: 2,625
In room dining? Is the Italian restaurant with the pizza open?
Most importantly how is the food?
is it now being served with " pre pandemic " service levels or is it brown bag and plastic forks?
is it now being served with " pre pandemic " service levels or is it brown bag and plastic forks?
Dec 10, 2021, 4:32 pm
#288
Join Date: Oct 2021
Posts: 13
They mentioned something about having some appetizers from 4-7pm
Dec 10, 2021, 4:36 pm
#290
Join Date: Oct 2021
Posts: 13
We'll be renting a car, but I am in a few Puerto Rico groups on facebook and it seems uber TO the hotel is pretty simple if coming from San Juan or SJU. FROM the hotel is not so easy, but folks have been pretty happy with the taxis/car services arranged by the hotel. There seem to also be plenty of other car service options available (shared on the fb group) though I cannot vouch for any.
The rental is best if you are travelling to nearby attractions ,I heard from others taxi can be expensive overall.
That being said if you stay is entirely at the resort tax/uber might be better.
Dec 21, 2021, 5:57 pm
#292
Join Date: Oct 2021
Posts: 9
We just finished up a short stay here. Overall, the property is just lovely. A couple of things to note, in no particular order:
1. Before arriving the Resort Director reached out to us and let us know that we would upgraded as Globalists to an Ocean Front room. This also showed in the app. Well, upon arrival, we were told that no Ocean Front rooms were available and were given a room facing a public walk way. We were disappointed, but what are you going to do? The room was quite spacious, and the tub/shower area is excellent.
2. The Regency Club is open from 1pm-7pm only. There are snacks (cookies, hand fruit, granola bars, chips, nuts, dried fruit), soft drinks (Sprite, ginger ale, Coke, Diet Coke, bottled water), coffee (from a fancy machine) and tea available. There is also an honor bar, with beer for $4 and wine for $8. Between 4-6pm, there are appetizers (grilled veggies, cheese, chips with salsa/guacamole, quesadillas, mini empanadas, veggies with dip, etc).
3. Globalist breakfast is in the Water's Edge restaurant. There is a buffet and a few a la carte options, too. I highly recommend using the omelet station if you want eggs, as the scrambled eggs in the regular buffet area are just gross. Otherwise, quite a nice buffet, with a fruit/yogurt area, bagels with lox and toppings, regular hot entree items (waffles, sausage, bacon, potatoes, eggs, etc), some really decent pastry items, etc.
4. We asked for and easily received 4pm check out, which was quite nice.
5. No stupid towel games by the pool/beach--no cards or other nonsense. They just give you towels. This is great.
6. Fairly decent amounts of seating by the pool and TONS of seating on the beach.
7. The main pool is awesome, but VERY cold. The little pool (which I think might only be for Club Rooms?) is warmer.
8. Nice pod coffee maker and hot water pot with tea bags in the room, along with lots of water bottles in the mini fridge.
Let me know if you have any questions I missed. We really enjoyed our stay!
1. Before arriving the Resort Director reached out to us and let us know that we would upgraded as Globalists to an Ocean Front room. This also showed in the app. Well, upon arrival, we were told that no Ocean Front rooms were available and were given a room facing a public walk way. We were disappointed, but what are you going to do? The room was quite spacious, and the tub/shower area is excellent.
2. The Regency Club is open from 1pm-7pm only. There are snacks (cookies, hand fruit, granola bars, chips, nuts, dried fruit), soft drinks (Sprite, ginger ale, Coke, Diet Coke, bottled water), coffee (from a fancy machine) and tea available. There is also an honor bar, with beer for $4 and wine for $8. Between 4-6pm, there are appetizers (grilled veggies, cheese, chips with salsa/guacamole, quesadillas, mini empanadas, veggies with dip, etc).
3. Globalist breakfast is in the Water's Edge restaurant. There is a buffet and a few a la carte options, too. I highly recommend using the omelet station if you want eggs, as the scrambled eggs in the regular buffet area are just gross. Otherwise, quite a nice buffet, with a fruit/yogurt area, bagels with lox and toppings, regular hot entree items (waffles, sausage, bacon, potatoes, eggs, etc), some really decent pastry items, etc.
4. We asked for and easily received 4pm check out, which was quite nice.
5. No stupid towel games by the pool/beach--no cards or other nonsense. They just give you towels. This is great.
6. Fairly decent amounts of seating by the pool and TONS of seating on the beach.
7. The main pool is awesome, but VERY cold. The little pool (which I think might only be for Club Rooms?) is warmer.
8. Nice pod coffee maker and hot water pot with tea bags in the room, along with lots of water bottles in the mini fridge.
Let me know if you have any questions I missed. We really enjoyed our stay!
Dec 22, 2021, 12:46 am
#293
Join Date: May 2014
Location: Taipei
Posts: 1,122
Awesome updates! Glad you had a great stay.
1) Is the club still in soft opening? Or is this the way they're going to be for awhile (1p-7p and breakfast at the restaurant)
2) No kids club or kids activities I presume?
3) Any indication of how the hotel will handle operations differently (if at all) with the new Executive Order starting on Dec 27? (unvaxxed and over 5yo must do 7-day quarantine upon arrival, restaurants must check all guests for proof of vax or a negative test in the past 48 hrs, etc)
1) Is the club still in soft opening? Or is this the way they're going to be for awhile (1p-7p and breakfast at the restaurant)
2) No kids club or kids activities I presume?
3) Any indication of how the hotel will handle operations differently (if at all) with the new Executive Order starting on Dec 27? (unvaxxed and over 5yo must do 7-day quarantine upon arrival, restaurants must check all guests for proof of vax or a negative test in the past 48 hrs, etc)
Dec 22, 2021, 2:56 am
#294
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,850
3) Any indication of how the hotel will handle operations differently (if at all) with the new Executive Order starting on Dec 27? (unvaxxed and over 5yo must do 7-day quarantine upon arrival, restaurants must check all guests for proof of vax or a negative test in the past 48 hrs, etc)
The only thing I could pull up was an NYC mandate beginning then, which wouldn’t impact this property at all.
Dec 22, 2021, 9:00 am
#295
Join Date: May 2014
Location: Taipei
Posts: 1,122
Spanish version: https://www.elnuevodia.com/noticias/...mida-y-bebida/
English summary: https://puertoricoresidents.com/topi...p_vVoQg5ovfKNY
Jan 3, 2022, 8:20 pm
#296
Join Date: May 2018
Posts: 23
Just finished a stay as a Globalist. Upon arrival, was only asked for proof of vax. Was upgraded to an ocean view from with direct beach access. Buffet breakfast. Regency Club is open during the day but doesn't offer much. They have hors d'oeuvres from like 4:30 to 6. Club pool was a big benefit since the main pool was really crowded and it was closer to the rooms. Kids Club is closed. Besides a few games like Jenga, there isn't anything for kids. Much better for couples than families.
Resort is isolated but there are a lot of dining options if you drive out 10-20 mins.
Resort is isolated but there are a lot of dining options if you drive out 10-20 mins.
Last edited by yeahman; Jan 3, 2022 at 8:26 pm
Jan 4, 2022, 12:06 pm
#297
Join Date: Jun 2021
Posts: 23
There is a club pool? I noticed there is a separate pool but seems to be open to everyone. Anyway, considering the resort is so spread out did not feel the crowd at all even post Xmas. If they put in some nice standard suites for me to use TSU, I’d say for sure I will be returning.
Jan 10, 2022, 7:45 am
#298
Join Date: Apr 2019
Location: AUS
Posts: 39
There is a club pool? I noticed there is a separate pool but seems to be open to everyone. Anyway, considering the resort is so spread out did not feel the crowd at all even post Xmas. If they put in some nice standard suites for me to use TSU, I’d say for sure I will be returning.
Jan 11, 2022, 2:57 pm
#299
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,418
Just cancelled my return trip to this hotel for next week. Kind of sad, because I was looking forward to the better-than-Florida January weather. I was willing to take my chances on the local Covid restrictions/limitations -- including whatever the resort wanted to do -- but the new 2-day testing rule was the last straw. I'll wait for PR to decide they want to be normal again.
Jan 11, 2022, 7:14 pm
#300
Join Date: May 2014
Location: Taipei
Posts: 1,122
Just cancelled my return trip to this hotel for next week. Kind of sad, because I was looking forward to the better-than-Florida January weather. I was willing to take my chances on the local Covid restrictions/limitations -- including whatever the resort wanted to do -- but the new 2-day testing rule was the last straw. I'll wait for PR to decide they want to be normal again.