Hyatt Grand Reserve Puerto Rico

Old Oct 8, 21, 12:41 pm
  #226  
 
Join Date: Mar 2013
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Looking back on my bill I see that I did not receive points for spending at the spa nor for spending at several of the restaurants. When I asked about this, the response I received was that the spa and restaurants are not owned by the hotel and are thus ineligible for earnings.

Does this sound correct? Or should I push back on this a bit more? My incidentals amounted to several thousand dollars but I only receive a few hundred worth of eligible spend. And yes, Iím aware that alcohol is excluded ó this is only food + spa that Iím counting.
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Old Oct 8, 21, 6:25 pm
  #227  
 
Join Date: Jul 2004
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Originally Posted by blahmeh14 View Post
Looking back on my bill I see that I did not receive points for spending at the spa nor for spending at several of the restaurants. When I asked about this, the response I received was that the spa and restaurants are not owned by the hotel and are thus ineligible for earnings.

Does this sound correct? Or should I push back on this a bit more? My incidentals amounted to several thousand dollars but I only receive a few hundred worth of eligible spend. And yes, I’m aware that alcohol is excluded — this is only food + spa that I’m counting.
Did you contact WOH or the property? (If the property, I would contact WOH)... it is correct that third party outlets shouldn't earn points, but the only restaurant that was obviously a third party was Pasion by Chef Myrta... seems a little scammy if they are saying the others don't count.

From WOH terms:

“Eligible Incidental Charges” vary depending on the applicable hotel, resort, or other participating property, but generally include resort/destination fee, additional-cleaning fees (where applicable), spa, food, beverage and lounge expenditures (except at outlets not operated by the hotel or resort) and other charges, such as laundry, dry cleaning, and telephone.
I don't know whether the spa technically is or isn't a third party... I didn't get points for my spend there either, but it wasn't a big enough sum of $ for me to worry about. I did, however, get points for food at Nori, Prime 787, and the lobby.

Last edited by platbrownguy; Oct 8, 21 at 6:36 pm
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Old Oct 16, 21, 9:16 am
  #228  
 
Join Date: Jun 2004
Location: BOS
Programs: AA Plat
Posts: 292
Originally Posted by shihyin View Post
Heading over in a week, and wonder any recent update regarding club being open, upgrade, facility etc.? Will be checking in as GOH, and brining 3.5yr. Planning to stay mostly at the resort (2 nights here then St Regis for another 2 nights), but appreciate any suggestions on dining out or activities around the area. We will have a rental car.
Just came back and can offer a few updates. Club is still not open so Globalist can have breakfast at Water's Edge. It opens at 7am start to offer a la carte, and buffet starts at 8am. Hotel will just take out all charges at breakfast time for 2 adults and 2 kids. Water park is not operating at the moment. Pool service could be slow. The waiter missed our order completely, and the manager offered to comp our order which is a nice gesture for the inconvenience. Spent most time at the pools and beach with the little one. Overall had a pleasant stay.
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Old Oct 16, 21, 10:46 am
  #229  
 
Join Date: May 2014
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Originally Posted by shihyin View Post
Just came back and can offer a few updates. Club is still not open so Globalist can have breakfast at Water's Edge. It opens at 7am start to offer a la carte, and buffet starts at 8am. Hotel will just take out all charges at breakfast time for 2 adults and 2 kids. Water park is not operating at the moment. Pool service could be slow. The waiter missed our order completely, and the manager offered to comp our order which is a nice gesture for the inconvenience. Spent most time at the pools and beach with the little one. Overall had a pleasant stay.
Did they say why the waterpark was closed? Any indications that they'll open up the kids club if the covid situation improves?
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Old Oct 17, 21, 5:59 pm
  #230  
 
Join Date: Jun 2004
Location: BOS
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Originally Posted by projectmaximus View Post
Did they say why the waterpark was closed? Any indications that they'll open up the kids club if the covid situation improves?
I didn't ask but a prior post indicated it was related to government inspection. There are activities on the weekends at kids club (basically an outdoor table + pool area) which is possible to drop off for an hour of supervised activity.
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Old Oct 18, 21, 6:40 am
  #231  
 
Join Date: Apr 2019
Location: AUS
Posts: 25
Club is still not open so Globalist can have breakfast at Water's Edge.
As an Explorist with 4 club upgrades expiring at the end of the year, and an upcoming stay here (so I've been following this thread hoping for updates on whether the club is open), this is is really annoying. I've stayed at 3 Hyatts this year with clubs, but the clubs haven't been open, so I can't use the upgrades, and you can't use a club upgrade to get free breakfast in the dining room like Globalists can if the club is closed. Worthless status.

Last edited by solarbear; Oct 18, 21 at 6:41 am Reason: addition for relevance to thread
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Old Oct 29, 21, 11:56 pm
  #232  
 
Join Date: Jan 2018
Posts: 23
So I wanted to check to see whether they had any suites to upgrade because I’m booked as GOH for the first time and wanted to see if I have a chance of upgrade… oddly thought it looks like the hotel isn’t bookable from now through mid November… anyone know why? Is it that filming thing?

this will be my first time with status so I’m excited for the perks!
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Old Oct 30, 21, 3:46 am
  #233  
 
Join Date: Jul 2004
Location: Philadelphia
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Originally Posted by Antshill View Post
So I wanted to check to see whether they had any suites to upgrade because Iím booked as GOH for the first time and wanted to see if I have a chance of upgradeÖ oddly thought it looks like the hotel isnít bookable from now through mid NovemberÖ anyone know why? Is it that filming thing?

this will be my first time with status so Iím excited for the perks!
Looks fully bookable to me right now.
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Old Oct 30, 21, 7:22 am
  #234  
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Originally Posted by Antshill View Post
So I wanted to check to see whether they had any suites to upgrade because Iím booked as GOH for the first time and wanted to see if I have a chance of upgradeÖ oddly thought it looks like the hotel isnít bookable from now through mid NovemberÖ anyone know why? Is it that filming thing?

this will be my first time with status so Iím excited for the perks!
I don't believe their suites are bookable or available yet (they haven't been since opening). The best you could get is an oceanfront room, and in my prior experience, they were very stingy with upgrades. I got a room overlooking the construction site last time as a Globalist.

Heading there late November again, we'll see if there's any improvement in that area.
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Old Oct 30, 21, 7:38 pm
  #235  
 
Join Date: Jan 2018
Posts: 23
Originally Posted by sch_flyer View Post
I don't believe their suites are bookable or available yet (they haven't been since opening). The best you could get is an oceanfront room, and in my prior experience, they were very stingy with upgrades. I got a room overlooking the construction site last time as a Globalist.

Heading there late November again, we'll see if there's any improvement in that area.
You're right sorry forgot about that. I meant their Ocean Front Deluxe rooms!
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Old Nov 5, 21, 7:58 pm
  #236  
 
Join Date: Apr 2019
Location: AUS
Posts: 25
Originally Posted by sch_flyer View Post
I don't believe their suites are bookable or available yet (they haven't been since opening).
If this is true (and I have no real evidence to dispute it), it makes my tour upon arrival yesterday a bit weird. I booked a Garden View on points (their base level room), and was given a tour via golf cart of the property, including pointing out specifically the oceanfront rooms, the suites, and the big villa. I get they're trying to remind you there's more here than a base level room on points, but seems odd to do that if it isn't bookable. Related, the resort is empty, pools are near empty, beach is empty, but every room time besides the base is sold out. So clearly they either have bookings straight into those rooms, or they've given out their upgrades to people all higher than me (not complaining about my lack of upgrade, I didn't expect one, just noticing that it feels empty).

anyway, short review that hopefully touches on some questions others had above:

1. Pools are nice, I'm surprised there's no hot tub on the whole property. Pools are open until 10pm, but it's chilly by then with a breeze, especially after it rained, and a hot tub would've been nice.
2. Beach isn't great, it's not large, it's pretty rough sand, but it certainly has the uninhibited view of the open ocean.
3. Given how far set back the oceanfront rooms are from the actual ocean (at least 40 yards), and that the waves break farther out from the beach so you don't really get that big wave sound, I don't feel like I'm missing out by not having the oceanfront room (which are only about 72 of the 480 rooms, excluding suites and the villa).
4. Restaurants are better than I was expecting, given some poor reviews above. Nothing spectacular, but higher quality and less overpriced than I was expecting. I wouldn't necessarily spend the time to leave the resort to find other food unless you were going out anyway. Or if you really wanted Puerto Rican food, which this is not.
5. Pool bar is significantly less expensive than what I was expecting based on the Baha Mar a couple years ago ($15-$18 for a drink there, $10-14 here). But you can't beat a couple bottles of rum and a carton of juice poured into your own bottle, and the staff didn't seem to notice or care that we brought our own booze. Just no glass containers.
6. The resort overall is nice and quiet, mostly because it's horizontally spread out, unlike some with large towers (I think I was on the 15th floor of the Baha Mar, and we could hear children screaming on the beach from our balcony). Only complaint re: noise is that while the golf carts meant for shuttling guests are electric, the ones for staff (housekeeping, pool maintenance, pond cleanup, etc) are all gas engines, and pretty loud over the little pond fountains and gently swaying palms.
7. Whatever the big floating adventure course was, it's totally gone. I can see on google maps where it would have been in the water, and there's no trace of it. So I guess safety permits fell through and they scrapped it entirely.
8. Regency Club is still not open.
9. We didn't have hot water a couple times while showering in the room. I fear the engineers / builders said "why would more than one person in a building want a hot shower at the same time in the tropics?" and decided that a single 50gal regular residential water heater was enough for 24 units. If there was a hot tub to warm up in, maybe I could have overlooked this...
10. Through no fault of the resort, I busted my flip flop and the resort store had $10 flipflops on sale for $30. I had had some adult beverages by that point, so just paid the upcharge instead of trying to drive out to a store where I could've gotten the same thing for probably $8. That's where they make their money I guess. I feel like the booze is a more predictable cashflow, but who am I to question the business practices of a billion dollar company.
11. My SO had a minor foot injury caused by clumsiness, and the front desk sent essentially an EMT in a golf cart to patch it up with alcohol wipes, antibacterial wipes, and bandaids. We now have a fat stack of spare bandaids in case we need some more. Had to fill out an injury report, which honestly felt odd for some bandaids, but maybe this is a contracted out service and they need to prove to the resort that they actually have things to respond to. Definitely glad they have this guy (and presumably more than just him) with the kinds of shenanigans kids can get up to.
12. Overall takeaway: a steal at 12k/night. Unfortunately nobody will ever get that rate again, as a few months ago it went up to 15k. I think it's still pretty good for that price, if you want something a little more relaxing than a crowded beach in (for example) Florida.
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Old Nov 5, 21, 8:06 pm
  #237  
 
Join Date: Jul 2004
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Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, mlife Noir, LEYE Gold
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Originally Posted by solarbear View Post
If this is true (and I have no real evidence to dispute it), it makes my tour upon arrival yesterday a bit weird. I booked a Garden View on points (their base level room), and was given a tour via golf cart of the property, including pointing out specifically the oceanfront rooms, the suites, and the big villa. I get they're trying to remind you there's more here than a base level room on points, but seems odd to do that if it isn't bookable. Related, the resort is empty, pools are near empty, beach is empty, but every room time besides the base is sold out. So clearly they either have bookings straight into those rooms, or they've given out their upgrades to people all higher than me (not complaining about my lack of upgrade, I didn't expect one, just noticing that it feels empty).

anyway, short review that hopefully touches on some questions others had above:

1. Pools are nice, I'm surprised there's no hot tub on the whole property. Pools are open until 10pm, but it's chilly by then with a breeze, especially after it rained, and a hot tub would've been nice.
Re: suites -- I think it's been that way the whole time, it's certainly very strange. It's like "behold our beautiful looking villas that we don't actually want paying guests inhabiting"

re: hot tub, the spa facility, while otherwise somewhat basic, has a nice outdoor hot tub... I forget whether I paid for a day pass or got a treatment (or maybe my wife got a treatment and they let me use it too), but I imagine that if you had hot water trouble in the room, the right person could comp off the day pass fee to soak in the hot tub at the spa. Hours weren't great though, it closed by 5 or 6, so no night-time rum-sipping in the jacuzzi.
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Old Nov 5, 21, 8:33 pm
  #238  
 
Join Date: May 2014
Posts: 647
Originally Posted by solarbear View Post
If this is true (and I have no real evidence to dispute it), it makes my tour upon arrival yesterday a bit weird. I booked a Garden View on points (their base level room), and was given a tour via golf cart of the property, including pointing out specifically the oceanfront rooms, the suites, and the big villa. I get they're trying to remind you there's more here than a base level room on points, but seems odd to do that if it isn't bookable. Related, the resort is empty, pools are near empty, beach is empty, but every room time besides the base is sold out. So clearly they either have bookings straight into those rooms, or they've given out their upgrades to people all higher than me (not complaining about my lack of upgrade, I didn't expect one, just noticing that it feels empty).

anyway, short review that hopefully touches on some questions others had above:

1. Pools are nice, I'm surprised there's no hot tub on the whole property. Pools are open until 10pm, but it's chilly by then with a breeze, especially after it rained, and a hot tub would've been nice.
2. Beach isn't great, it's not large, it's pretty rough sand, but it certainly has the uninhibited view of the open ocean.
3. Given how far set back the oceanfront rooms are from the actual ocean (at least 40 yards), and that the waves break farther out from the beach so you don't really get that big wave sound, I don't feel like I'm missing out by not having the oceanfront room (which are only about 72 of the 480 rooms, excluding suites and the villa).
4. Restaurants are better than I was expecting, given some poor reviews above. Nothing spectacular, but higher quality and less overpriced than I was expecting. I wouldn't necessarily spend the time to leave the resort to find other food unless you were going out anyway. Or if you really wanted Puerto Rican food, which this is not.
5. Pool bar is significantly less expensive than what I was expecting based on the Baha Mar a couple years ago ($15-$18 for a drink there, $10-14 here). But you can't beat a couple bottles of rum and a carton of juice poured into your own bottle, and the staff didn't seem to notice or care that we brought our own booze. Just no glass containers.
6. The resort overall is nice and quiet, mostly because it's horizontally spread out, unlike some with large towers (I think I was on the 15th floor of the Baha Mar, and we could hear children screaming on the beach from our balcony). Only complaint re: noise is that while the golf carts meant for shuttling guests are electric, the ones for staff (housekeeping, pool maintenance, pond cleanup, etc) are all gas engines, and pretty loud over the little pond fountains and gently swaying palms.
7. Whatever the big floating adventure course was, it's totally gone. I can see on google maps where it would have been in the water, and there's no trace of it. So I guess safety permits fell through and they scrapped it entirely.
8. Regency Club is still not open.
9. We didn't have hot water a couple times while showering in the room. I fear the engineers / builders said "why would more than one person in a building want a hot shower at the same time in the tropics?" and decided that a single 50gal regular residential water heater was enough for 24 units. If there was a hot tub to warm up in, maybe I could have overlooked this...
10. Through no fault of the resort, I busted my flip flop and the resort store had $10 flipflops on sale for $30. I had had some adult beverages by that point, so just paid the upcharge instead of trying to drive out to a store where I could've gotten the same thing for probably $8. That's where they make their money I guess. I feel like the booze is a more predictable cashflow, but who am I to question the business practices of a billion dollar company.
11. My SO had a minor foot injury caused by clumsiness, and the front desk sent essentially an EMT in a golf cart to patch it up with alcohol wipes, antibacterial wipes, and bandaids. We now have a fat stack of spare bandaids in case we need some more. Had to fill out an injury report, which honestly felt odd for some bandaids, but maybe this is a contracted out service and they need to prove to the resort that they actually have things to respond to. Definitely glad they have this guy (and presumably more than just him) with the kinds of shenanigans kids can get up to.
12. Overall takeaway: a steal at 12k/night. Unfortunately nobody will ever get that rate again, as a few months ago it went up to 15k. I think it's still pretty good for that price, if you want something a little more relaxing than a crowded beach in (for example) Florida.
Thanks for the details. Are you a globalist?
1) Lack of hot tubs is a bummer.
4) Glad to hear the restaurants are improving
7) Darn, I had been looking forward to that
12) If you can find an off-peak night then it'll be 12k.
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Old Nov 7, 21, 10:09 am
  #239  
 
Join Date: Jan 2018
Posts: 23
Originally Posted by projectmaximus View Post
Thanks for the details. Are you a globalist?
1) Lack of hot tubs is a bummer.
4) Glad to hear the restaurants are improving
7) Darn, I had been looking forward to that
12) If you can find an off-peak night then it'll be 12k.

They mentioned in a prior post that theyre Explorists.

Latest TA post mentions a room with bed bugs....

I'm checking in on Wednesday!
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Old Nov 8, 21, 9:47 am
  #240  
 
Join Date: Nov 2000
Location: New York City, United States.
Posts: 2,561
Originally Posted by Antshill View Post
They mentioned in a prior post that theyre Explorists.

Latest TA post mentions a room with bed bugs....

I'm checking in on Wednesday!
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