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"Unfortunately early check in and late check out are not available for this stay"

"Unfortunately early check in and late check out are not available for this stay"

Old May 2, 19, 7:38 pm
  #1  
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"Unfortunately early check in and late check out are not available for this stay"

I just booked a one night stay in a room with one king for about a month from now at an ordinary USA HP using a reasonably cheap (but qualifying) refundable rate plan. Availability in the hotel seems good, so there's no reason to suspect a special event. In fact, I was able to pick a "high floor" room category for the same price. I'm a Globalist and was logged in. I didn't check the boxes for anything but standard check in/out times because I don't yet know my schedule.

Nevertheless during the reservation process a bold message in colored type face appeared saying "This stay is not eligible for early check in or late check out."

I don't understand. AFAIK as a Globalist I have a guaranteed 4 pm checkout.

Can anyone explain this? [I hope it's not an enhancement to the WOH program.] My guess is that this reflects the new HP attempt to sell different check in/out times, but as a Globalist my 4 pm guaranteed late checkout should not be affected.
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Old May 2, 19, 9:15 pm
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Bonvoyed.... ooops this is hyatt forum. You got Worlded.

hopefully it will be different upon arrival at the property.
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Old May 3, 19, 12:10 am
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Maybe it's a resort 🤣

Seriously though, I'd expect that this is referring to the paid early check in / late check out you can get at HP now. You should be fine with a 4pm checkout as globalist. If not, escalate. The hotel does not have the right to limit this benefit (unless they are a resort or have a casino)
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Old May 3, 19, 5:27 am
  #4  
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Same message for HP heathrow that I just booked for tonight. Will see what happens (donít need them anyway)
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Old May 3, 19, 10:45 am
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I made a reservation at a HP in a resort area this summer. I plan on asking for both the early and late options, though I wonder if they will let me. I'll keep you posted.
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Old May 3, 19, 11:20 am
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Since HP may now offer early check-in as well as late check-out, perhaps the hotel provided a heavy-handed message going out to all guests regardless of status. It may have been a clumsy implementation, because the T&C say that Globalists get late check-out. I can't imagine a non-full service Hyatt Place being classified as a "resort", but what do I know.... It is probably best to contact the property and see what they can offer. Keep us posted about what happens.
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Old May 3, 19, 11:29 am
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The HP I reserved is right on the ocean in Ocean City Md. It appears to be a "regular" HP as far as rooms go, but their rates are definitely in the high end resort end - like nearly $600 for a regular room.
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Old May 3, 19, 12:17 pm
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Was just told by the Philly Bellevue that they won't guar a late checkout until the morning of checkout, because they are a smaller hotel. I said, I thought that was only restricted at resorts, she said that was not the case. Website now says as below. Did this change??
  • Extend your stay until 4:00 PM upon request (subject to availability at some locations)
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Old May 3, 19, 12:20 pm
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Originally Posted by NJNY View Post
Was just told by the Philly Bellevue that they won't guar a late checkout until the morning of checkout, because they are a smaller hotel. I said, I thought that was only restricted at resorts, she said that was not the case. Website now says as below. Did this change??
  • Extend your stay until 4:00 PM upon request (subject to availability at some locations)
The program terms clearly say that it's not subject to availability unless it's a resort or a casino. Bring up the terms on your phone and show it to them. Then tell them that you'll be checking out at 4.

Edit: my friend just stayed at that hotel and had a horrible stay. Complained to the manager and got all his points refunded (2 nights worth -- he did not request this)

Unfortunately the staff there seems not to know what they are doing. You should escalate to the manager.
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Old May 3, 19, 12:22 pm
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Originally Posted by NJNY View Post
Was just told by the Philly Bellevue that they won't guar a late checkout until the morning of checkout, because they are a smaller hotel. I said, I thought that was only restricted at resorts, she said that was not the case. Website now says as below. Did this change??
  • Extend your stay until 4:00 PM upon request (subject to availability at some locations)
Is this "smaller hotel" thing a thing? Wonder what the cut off is? This isn't a huge hotel anymore but I bet it has maybe 175 rooms.
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Old May 3, 19, 1:09 pm
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(e) 4:00 PM Late Checkout: Upon request, Globalists will receive a 4:00 PM late checkout (local hotel time) on day of their departure at Hyatt hotels, provided that (a) late checkout is subject to availability at hotels with a casino, and Hyatt resorts; and (b) late checkout is not offered at Hyatt Residence Club resorts. (PLEASE NOTE: The distinction between a Hyatt resort and a Hyatt hotel may not always be obvious and Members are encouraged to call a Hyatt Global Contact Center for help determining a hotel’s or resort’s designation. Please visit hyatt.com for contact information.)

Right from the Terms and Conditions. Resorts and casinos are the only ones that can claim it is not available (and it is not a blanket no, it is a "subject to availability").
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Old May 3, 19, 1:37 pm
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I am no longer finding that in the T&C but I'm sure I am missing it. But now I see the Globlist summary page shows: "Enjoy 4 p.m. late checkout, upon availability"

I'm really worried this my indicate a change to this benefit, which is very important to me...
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Old May 3, 19, 2:11 pm
  #13  
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You will find this when logged in, on the "my account" page at the bottom - "Your membership benefits":
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Old May 3, 19, 2:54 pm
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Funny, I just got this in an e-mail message on Tuesday:

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Old May 3, 19, 3:28 pm
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Originally Posted by NJNY View Post
I am no longer finding that in the T&C but I'm sure I am missing it. But now I see the Globlist summary page shows: "Enjoy 4 p.m. late checkout, upon availability"

I'm really worried this my indicate a change to this benefit, which is very important to me...
I posted this by copying and pasting the terms literally today.
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