Hotel Fee to Send Back Left Item
Mar 5, 2019, 5:03 pm
#17
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Do you have a Partner in the location who could pick it up for you? I must admit that I have left items in hotels in Asia and they have returned them to me with no charge.
Mar 5, 2019, 5:07 pm
#18
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Perhaps not so relevant to Hyatt or current times, but I left my favorite pillow at a Bay Area Days Inn in 1995, and they shipped it to me free of charge. If TA had existed back then, I would have posted one of those glowing reviews that most people dismiss as fake.
Mar 5, 2019, 6:33 pm
#20
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Mar 5, 2019, 6:45 pm
#21
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Yes, but they're also supposed to be all about providing service and dealing with unusual situations/requests.
I'd expect a service fee for returning an item from a limited service property, but at a luxury property, certain services should be included in the room rate (or the concierge's tip in places where this is the norm).
I'd expect a service fee for returning an item from a limited service property, but at a luxury property, certain services should be included in the room rate (or the concierge's tip in places where this is the norm).
Mar 5, 2019, 6:48 pm
#22
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Certainly shipping something within the domestic US may be under $10. International can be much more expensive. If you don’t ship via a postal service, it can easily be $50-100 even for a smallish item.
Mar 5, 2019, 7:07 pm
#23
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After leaving things behind, myself, I now allocate five minutes before leaving a hotel room to examine every nook, cranny, safe, and wall outlet to ensure that I have everything important. Sometimes lessons learned painfully are learned well.
Mar 5, 2019, 7:18 pm
#24
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My wife left two rings (of no value other than sentimental) at the Hyatt Miami last month; they had outsourced their lost and found to a website ILostMyStuff.com. It was $22 to ship the items back via UPS, which was the only option offered. The $22 didn't bother me a whole lot since it was our mistake and they did have to spend some time packaging it up, but shipped via USPS it probably would have been $2. Oh well.
Mar 5, 2019, 7:56 pm
#25
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Just a reminder of what's been stated in the OP, as many recent posts seem to have ignored it:
1) The hotel is forcing OP to pay double prevailing rates to get his lost item back while
2) refusing to itemize the actual cost; all while
3) the hotel refuses to allow OP to use his preferred shipping provider.
Yet many luxury properties do not, as already mentioned several times in this thread.
1) The hotel is forcing OP to pay double prevailing rates to get his lost item back while
2) refusing to itemize the actual cost; all while
3) the hotel refuses to allow OP to use his preferred shipping provider.
Yet many luxury properties do not, as already mentioned several times in this thread.
Last edited by gengar; Mar 5, 2019 at 8:44 pm
Mar 5, 2019, 8:03 pm
#26
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Implicitly I would draw a line between stuff you ("voluntarily") purchase in a luxury hotel (minibar, F&B, gift shop, etc.) and issues that are more of an emergency matter. I wouldn't expect a luxury hotel to charge me a fee for helping (police report, cancel credit cards, new hotel key card, perhaps information regarding how to replace a passport) after a pickpocket situation or for calling an English speaking doctor and I wouldn't pay (or even normally tip) for minor questions, local maps, etc. To me, the item left behind is closer to an emergency situation.
Mar 5, 2019, 8:11 pm
#27
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Mar 5, 2019, 8:14 pm
#28
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Heh heh.
When I worked for Hyatt as a graduate student, I left a tie in a room that I stayed in as an employee comp. They were very nice about agreeing to send it to me. No charge was discussed.
Instead, it showed up at my university office C.O.D. Fortunately, the kindly secretary paid it, and I paid her back. Had I known that, I'd have just skipped it. It was a cheap tie.
Had a H.I. Express charge me Priority Mail flat envelope rate to return a pillbox. A Maritim in Berlin charged about $30 to return a few DVDs in a small case. I could've just bought new ones for a few dollars more.
Does not surprise me that a P.H. would charge extortionate shipping rates, since their room rates are also high. The fancier the hotel, the more they tend to nickel and dime you (IME).
When I worked for Hyatt as a graduate student, I left a tie in a room that I stayed in as an employee comp. They were very nice about agreeing to send it to me. No charge was discussed.
Instead, it showed up at my university office C.O.D. Fortunately, the kindly secretary paid it, and I paid her back. Had I known that, I'd have just skipped it. It was a cheap tie.
Had a H.I. Express charge me Priority Mail flat envelope rate to return a pillbox. A Maritim in Berlin charged about $30 to return a few DVDs in a small case. I could've just bought new ones for a few dollars more.
Does not surprise me that a P.H. would charge extortionate shipping rates, since their room rates are also high. The fancier the hotel, the more they tend to nickel and dime you (IME).
Mar 5, 2019, 8:52 pm
#29
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This is an inaccurately narrow view - it's obvious that luxury hotels offer plenty of complimentary / loss leader services at a higher standard than non-luxury hotels. It's silly to argue that because luxury hotels charge higher prices for certain services, that they should therefore charge (or charge more) in every instance and for every possible service.
Mar 5, 2019, 9:35 pm
#30
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For the OP, as you are in the USA and Hyatt is a USA based company I would contact the Hyatt Corporate office and ask for their assistance. Explain the issue in a simple letter that you are happy to pay for reasonable charges but what you are being quote seems out of line not withstanding the fact that the hotel will not document the charges. Attach all correspondence.