Question for Explorists - Do you ever get upgraded?
Apr 21, 2022, 12:06 pm
#92
Join Date: Apr 2021
Posts: 2
As an explorist, I think my upgrades have been right on point, to highest level aside from suites. Generally high level floor with a view, sometimes corner. I actually got a nice suite
upgrade once on my honey moon at the Hyatt centric in Waikiki.
upgrade once on my honey moon at the Hyatt centric in Waikiki.
Sep 26, 2022, 12:28 am
#93
Join Date: Apr 2022
Location: SFO
Programs: Hyatt Globalist, AA Platinum, UA Gold
Posts: 139
March/April data points
Andaz Shanghai - Prive - booked base room, 24-hour response with 1 category upgrade to 1 King View, received 1 King Corner upon check in, prompting was needed. 1 King Bed Deluxe (best non suite room) was available for sale but we were denied it after multiple escalations. Still in the process of further post-stay escalation regarding this policy violation.
Andaz Shanghai - Prive - booked base room, 24-hour response with 1 category upgrade to 1 King View, received 1 King Corner upon check in, prompting was needed. 1 King Bed Deluxe (best non suite room) was available for sale but we were denied it after multiple escalations. Still in the process of further post-stay escalation regarding this policy violation.
can you please elaborate what prompting would be like? Like ask them for a specific room that you see available on the website for cash pay? What do you mean escalation and policy violation? Are you saying that the available for sale but not upgrade was a violation?
I feel like this happened to me recent at Madeleine Paris. Frustrating and disappointing. What was your ultimate outcome?
Also is preconfirm a common thing for us to do? Like do we communicate with WOH ahead of stay to ask for upgrade? Is this the “prompting”?
Sep 28, 2022, 12:16 pm
#94
Join Date: Jan 2012
Location: STS/SFO
Programs: UA MM, AS MVP Gold, Hyatt Globalist, Marriott Titanium, National Exec Elite
Posts: 182
As an Explorist, I was often upgraded to a better room (King bed, higher floor) at the hotels where I stayed on a regular basis (HH, HP). Not much of a difference at these hotels after I made Globalist, but much better luck with room upgrades at the higher-end properties. Suite upgrades are a rare surprise, though.
Sep 28, 2022, 8:00 pm
#95
Join Date: Dec 2021
Posts: 29
When I was an explorist I usually would text the hotel prior asking for a specific room upgrade. It worked about 60% of the time. This depends on how busy the hotel is and of course if that room is still available during check in. I requested a suite at the Grand Hyatt Nashville one time having only booked a king bed room cash and received their most expensive suite "Broadway Corner View Suite". It was for only for 1 night so that significantly contributed to getting it.