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Complimentary Match to M-Life NOIR!

Complimentary Match to M-Life NOIR!

Old Aug 2, 22, 2:25 am
  #211  
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I was comped Noir and had a couple of stays and then go rematched this year and spent 10 nights so far.
I doubt that will be enough gambling to renew.
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Old Aug 2, 22, 2:53 pm
  #212  
 
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Originally Posted by dpb132 View Post
Still Noir as of this evening, was matched back in the pre-COVID times. I have averaged 2-3 trips a year since with low level gambling.
Originally Posted by 59Impala View Post
I was comped noir and had 1 stay in November 2019. haven't stayed in LAS since (also could not due to COVID). so that may be a reason I was dropped from this elite group of people.
Originally Posted by Markie View Post
I was comped Noir and had a couple of stays and then go rematched this year and spent 10 nights so far.
I doubt that will be enough gambling to renew.
thank you guys for the DPs. what do your hyatt profiles look like? given this is a hyatt noir promo, i can only imagine MGM is using hyatt data as a lead generation tool. and if hyatt noir adds more rev to MGM (maybe just some activity is OK), then MGM may let people keep it as long as hyatt profile remains solid. just a guess. im sure MGM has certain key targets/goals. i wonder what the criteria is. but i do know MGM gives out noir like candy to celebrities and other influencers.
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Old Aug 2, 22, 2:57 pm
  #213  
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Originally Posted by GundamWing01 View Post
thank you guys for the DPs. what do your hyatt profiles look like? given this is a hyatt noir promo, i can only imagine MGM is using hyatt data as a lead generation tool. and if hyatt noir adds more rev to MGM (maybe just some activity is OK), then MGM may let people keep it as long as hyatt profile remains solid. just a guess. im sure MGM has certain key targets/goals. i wonder what the criteria is. but i do know MGM gives out noir like candy to celebrities and other influencers.
youd need to define what a solid profile is I am lifetime Glob, but this doesnt help. It may have helped for my initial comp to Noir.
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Old Aug 2, 22, 2:59 pm
  #214  
 
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Originally Posted by platbrownguy View Post
I don't think any of my hosts have been aware of the Hyatt partnership.
interesting. so i guess there is nothing to distinguish us from casino noirs. meaning its purely based on theo when it comes to "real VIP" vs published benefits based on tier level. but i assume hyatt noir must have special notations or identifiers since hosts can easily see non casino-noir gaming history. so it would look obvious. otherwise, the host would be confused why someone is noir with no play.

Originally Posted by platbrownguy View Post
They definitely trimmed, but it sounds like they rolled out the promo again and gave Noir to some more globs.
yea. sounds like MGM is still implementing a specific strategy w/ hyatt. so curious what the play is for MGM. i feel like they are fishing for whales.
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Old Aug 2, 22, 3:04 pm
  #215  
 
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Originally Posted by 59Impala View Post
youd need to define what a solid profile is I am lifetime Glob, but this doesnt help. It may have helped for my initial comp to Noir.
yea, no idea what MGM would consider "solid hyatt profile", but my guess is LT Glob was a good initial target. they may also target those who stay often in the surrounding cities/state. who knows what other data MGM has purchased to target pple.
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Old Aug 2, 22, 3:25 pm
  #216  
 
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Has anyone tried getting a response from their Concierge as to what criteria may be in use for the Noir match?
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Old Aug 2, 22, 8:28 pm
  #217  
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Originally Posted by GundamWing01 View Post
this is interesting. it looks like MGM is actively trimming. not surprised, but i wonder whats the criteria/goal. maybe some OG hyatt noirs from many years back will also be cut. many kept noir all these years without ever stepping foot in MGM. we should share some DPs of status for those who kept their status.
I had MGM Noir from Day 1 due to the in person event where many of us got Noir for "1 year" that turned into almost 10 years of Noir. Sadly I also lost it in this round.
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Old Aug 2, 22, 9:31 pm
  #218  
 
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Originally Posted by GundamWing01 View Post
interesting. so i guess there is nothing to distinguish us from casino noirs. meaning its purely based on theo when it comes to "real VIP" vs published benefits based on tier level. but i assume hyatt noir must have special notations or identifiers since hosts can easily see non casino-noir gaming history. so it would look obvious. otherwise, the host would be confused why someone is noir with no play.
But keep in mind that each casino handles you more or less independently of the others. So your host at, say, MGM National Harbor might see that you're Noir and see that you have little or no play there, but might not actually do the digging to identify that you have little or no play anywhere, when an equally reasonable assumption is that you might have a lot of play at one particular Vegas property, for instance, and that your host at that property put you in for the Noir card. Your host just wants you to come play and generate some theo.
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Old Aug 3, 22, 1:31 am
  #219  
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Originally Posted by 59Impala View Post
youd need to define what a solid profile is I am lifetime Glob, but this doesnt help. It may have helped for my initial comp to Noir.
Me too!
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Old Sep 3, 22, 3:49 pm
  #220  
 
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Originally Posted by GundamWing01 View Post
interesting. so i guess there is nothing to distinguish us from casino noirs.
Okay, I can officially dispel the notion that Hyatt comped Noir is viewed the same as real Noir.

I have an upcoming trip to the Bellagio, and I have had great pre-arrival communication from their luxury travel desk, who also provided a nice negotiated rate for a 2 bedroom suite as an upgrade from my comped resort king room. But one sentence caught my eye:

The additional names have been added to your reservation and your reservation has been upgraded to the Two-Bedroom Penthouse Suite. As a valued Hyatt Noir MGM Rewards member, you and your guests will all have full access to our VIP Lounge throughout your stay! I can certainly arrange a second limo for you at no cost may I please have a good contact phone number
So evidently I am a "Hyatt Noir" in the system -- doesn't really matter to me, and in a way it means perhaps that there's less "pressure" to spend or play at a certain level at any particular property to keep it, not that it would influence my behavior anyhow. (One presumes that MGM or Hyatt makes the decision on whom to cut based on aggregate behavior.)
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Old Sep 3, 22, 5:30 pm
  #221  
 
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Originally Posted by platbrownguy View Post
Okay, I can officially dispel the notion that Hyatt comped Noir is viewed the same as real Noir.

I have an upcoming trip to the Bellagio, and I have had great pre-arrival communication from their luxury travel desk, who also provided a nice negotiated rate for a 2 bedroom suite as an upgrade from my comped resort king room. But one sentence caught my eye:

So evidently I am a "Hyatt Noir" in the system -- doesn't really matter to me, and in a way it means perhaps that there's less "pressure" to spend or play at a certain level at any particular property to keep it, not that it would influence my behavior anyhow. (One presumes that MGM or Hyatt makes the decision on whom to cut based on aggregate behavior.)
thank you for this great information. yes, i had always assumed someone at MGM can see the clear distinction between hyatt noir and casino noir. no way its designated as the same thing since its clear MGM/Hyatt is cutting people out. but who knows what the criteria is. i also dont know which departments can clearly see this distinction. i assume hosts would be the first to clearly see it.

but im super curious about your process with the "luxury desk". im aware that properties like bellagio and aria have special "VIP Services Pre-Arrival" packages that you have to buy or is part of an expensive suite room. did you reach out to the bellagio VIP services/concierge team to ask about upgrades to a higher level room with limo? or did you have a host at the bellagio to negotiate the rate?

another thing im wondering, did hyatt noir help with anything at all? because anyone booking a 2 bedroom could get "luxury" pre-arrival communication?
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Old Sep 4, 22, 12:24 am
  #222  
 
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Originally Posted by GundamWing01 View Post
thank you for this great information. yes, i had always assumed someone at MGM can see the clear distinction between hyatt noir and casino noir. no way its designated as the same thing since its clear MGM/Hyatt is cutting people out. but who knows what the criteria is. i also dont know which departments can clearly see this distinction. i assume hosts would be the first to clearly see it.

but im super curious about your process with the "luxury desk". im aware that properties like bellagio and aria have special "VIP Services Pre-Arrival" packages that you have to buy or is part of an expensive suite room. did you reach out to the bellagio VIP services/concierge team to ask about upgrades to a higher level room with limo? or did you have a host at the bellagio to negotiate the rate?

another thing im wondering, did hyatt noir help with anything at all? because anyone booking a 2 bedroom could get "luxury" pre-arrival communication?
Whether Noir helped or didn't help with the upgrade, I couldn't tell you. What I can say is that I had a 3 night comp stay at Bellagio in a resort king, based on my play (which is detailed somewhat above and also in the Cosmo thread, but tends to be $250/hand blackjack but only a few hours hours per trip, with maybe a handful of trips a year -- i.e., higher $ than your average joe but nowhere near the duration of a typical Noir or even Platinum). And I can tell you that 2ish weeks before the stay, when I was just a "hyatt noir" with a comp room (that I booked myself online), the "luxury experience manager" reached out to coordinate my limo transport (which is included to and from based on Noir status, regardless of room type) and to offer to book spa/dining reservations. This was the first time I had a proactive reach-out, but this is also the farthest in advance I've booked a comp room at Bellagio (and in the past, once I booked the room, I just called up to get the limo locked down). I guess to respond to your last question, I got the pre-arrival comms based on my comp room, not based on the 2-bedroom suite booking, but I can't say whether it was because of my Noir status or not. Anyhow, this luxury experience manager person has been my single point of contact, offered me a great rate on the 2-bedroom penthouse (more than 1/3 off the difference between the now-sold-out resort king and the 2-bedroom penthouse rate), and has been a gem to work with.

I will say that I was able to get a dinner reservation that was not otherwise available (for 5 people at 8 p.m. on a Friday night, no less), so I think the priority dining benefit of the Noir card is alive and well. Likewise getting a prime table by the piano at the Petrossian bar, if that's your thing.
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Old Sep 4, 22, 1:46 am
  #223  
 
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Originally Posted by platbrownguy View Post
Whether Noir helped or didn't help with the upgrade, I couldn't tell you. What I can say is that I had a 3 night comp stay at Bellagio in a resort king, based on my play (which is detailed somewhat above and also in the Cosmo thread, but tends to be $250/hand blackjack but only a few hours hours per trip, with maybe a handful of trips a year -- i.e., higher $ than your average joe but nowhere near the duration of a typical Noir or even Platinum). And I can tell you that 2ish weeks before the stay, when I was just a "hyatt noir" with a comp room (that I booked myself online), the "luxury experience manager" reached out to coordinate my limo transport (which is included to and from based on Noir status, regardless of room type) and to offer to book spa/dining reservations. This was the first time I had a proactive reach-out, but this is also the farthest in advance I've booked a comp room at Bellagio (and in the past, once I booked the room, I just called up to get the limo locked down). I guess to respond to your last question, I got the pre-arrival comms based on my comp room, not based on the 2-bedroom suite booking, but I can't say whether it was because of my Noir status or not. Anyhow, this luxury experience manager person has been my single point of contact, offered me a great rate on the 2-bedroom penthouse (more than 1/3 off the difference between the now-sold-out resort king and the 2-bedroom penthouse rate), and has been a gem to work with.

I will say that I was able to get a dinner reservation that was not otherwise available (for 5 people at 8 p.m. on a Friday night, no less), so I think the priority dining benefit of the Noir card is alive and well. Likewise getting a prime table by the piano at the Petrossian bar, if that's your thing.
thank you so much for the amazing and detailed write up. very helpful DP and useful info.

my gut tells me the combo of your play + hyatt noir status made you a "person of interest" and probably influenced their attitudes + willingness to negotiate + provide better service. lower level staff probably cant tell the difference between hyatt noir and casino noir so they provide whatever service they can based on published benefits and lack of authority. but higher level staff like your lux mgr can def see and can potentially make things happen. as you know, vegas is very YMMV and rules get bent/rewritten all the time. especially when you have higher level hosts matched with higher level play. everything is just a black box/closed to public. but your play was enough to warrant bellagio comp which is noteworthy vs comp at excalibur and your hyatt profile made MGM target you (who knows based on what criteria tho). your overall profile must look prime for casino biz dev. not to mention you are AA EXP. im certain MGM knows w/ their relationship with Hyatt.

so im happy to hear about your positive experience with the lux mgr and getting a nice deal on the penthouse suite. the proactive comms must mean they like you. nobody has ever reached out to me when booked into a regular room. however, its been still YMMV even with higher level rooms like the hospitality suites and premium suites like aria skysuites and mgm skylofts. usually i have to call. but be sure to utilize the bellagio lux mgr as much as possible because their level of concierge usually has more pull. especially for last min restaurant reservations like you noted. btw, the petrossian afternoon tea service + caviar is very nice if that interests you.

one thing that did surprise me was status label your lux mgr used. "valued Hyatt Noir". why not just refer to you as a "NOIR"? that may have been a slip up or internally there is a clear distinction where hyatt noirs would be treated differently and not be confused with casino noirs. same with "Hyatt Gold MGM". maybe there is some type of additional training or protocol? maybe im overthinking, but i would be curious to know.

imagine all the casino and hotel match programs making clear distinctions where your status came from.

"as a valued Wyndham Diamond Caesars Rewards member, we welcome you..." or "as a valued Hyatt AA Executive Platinum member..."

but in the end, gaming theo rules all. it would be very difficult for non-gaming noir w/ no host to really maximize hyatt noir status besides published benefits.
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Old Sep 11, 22, 3:17 am
  #224  
 
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Originally Posted by GundamWing01 View Post
but in the end, gaming theo rules all. it would be very difficult for non-gaming noir w/ no host to really maximize hyatt noir status besides published benefits.
Though probably not as refined as now, I suspect that even from inception, they likely had a coding to differentiate Hyatt matched Noirs from legacy ones. Hosts & Mlife desks will surely have this clearly noted but I'm not sure about the FD. My guess is they probably do when it comes to which Noirs they should be generous with on the suite upgrades and late checkout "upon availability." Aside from that, I think Noirs of all stripes receive the published benefits, just not the "courtesy" ones.

Pre-pandemic, I think most felt that the growth of the convention and leisure family travel business was a good enough hedge to lessen their almost fanatical reliance on driving gaming revenue--I'd imagine their conviction on this premise may be revaluated after Covid. For some of us, gambling is not only fun, but in our blood; it's a beloved hobby that we can't imagine not engaging in, Covid notwithstanding. The world could burn, and if they keep the Strip pristine & safe, I'll be there at the BJ, crap tables and VP machines. There's a certain value in catering to a client/customer who values your product to such an extent that he/she almost can't live without it.

So, yes, I'd imagine now and until the end of time, theo should rule in Sin City, as it always has.
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Old Sep 11, 22, 4:08 am
  #225  
 
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Originally Posted by Visconti View Post
Though probably not as refined as now, I suspect that even from inception, they likely had a coding to differentiate Hyatt matched Noirs from legacy ones. Hosts & Mlife desks will surely have this clearly noted but I'm not sure about the FD. My guess is they probably do when it comes to which Noirs they should be generous with on the suite upgrades and late checkout "upon availability." Aside from that, I think Noirs of all stripes receive the published benefits, just not the "courtesy" ones.

Pre-pandemic, I think most felt that the growth of the convention and leisure family travel business was a good enough hedge to lessen their almost fanatical reliance on driving gaming revenue--I'd imagine their conviction on this premise may be revaluated after Covid. For some of us, gambling is not only fun, but in our blood; it's a beloved hobby that we can't imagine not engaging in, Covid notwithstanding. The world could burn, and if they keep the Strip pristine & safe, I'll be there at the BJ, crap tables and VP machines. There's a certain value in catering to a client/customer who values your product to such an extent that he/she almost can't live without it.

So, yes, I'd imagine now and until the end of time, theo should rule in Sin City, as it always has.
Theo meaning gambling only? While that may be the way 98% of people get to Noir I know a few whove gotten there solely from racking up hotel bills and charging all MGM dining to their suites.

With the generous 5x multipliers during the pandemic they racked up a little over 2 Million Tier Points, with $0 gambled funny enough. Theyd get really great offers too $1,000 dining credit along with a comped 4 night stay and $1,000 FreePlay, which theyd give to whoever went with them on the trip as they didnt gamble as a point of principle, not even the FreePlay. With all of that they got Noir in 2020 and its carried them through now.

I had another friend just host a very expensive business dinner and charge it to their room, dont recall which property since it was awhile ago, but for whatever reason when they were checking out they were told to go to the VIP Lounge to finish and were provided a Noir Card.

They both got the players cards months (or years) before as theyd earn comps for their room charges and such so why not.

Anyways I was wondering is there any hope for a 60 night Globalist who was not previously given Noir to get Noir? I have had Globalist status since 2018 when they first gave Noir away to Globalists and have my MGM and Hyatt linked.

Not a huge deal if it doesnt happen, itd be nice if it did for the VIP Treatment. I believe Cosmopolitan has some special lines and treatments for Marriott top elites, hoping either they or MGM do something directly for Globalists someday.

The VIP Check In at Cosmopolitan is insane while checking in they have a special full bar and full barista station so basically anything you want to drink, alcoholic or non, they have it and its provided complimentary. I was blown away when checking in with my friends.
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