Globalist Concierge Advice
Jun 26, 2019, 10:04 am
#151
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Jul 25, 2019, 9:09 am
#152
Join Date: Oct 2012
Posts: 24
I had Anne S. since Private line became Concierge. Found the service and her helpfulness as minimal, similar to other reports. On a trip to Ziva Jamaica I had a major issue with the hotel. I was on a paid night with a suite upgrade applied. I was given a suite that shared a wall with their night club. The wall shakes all night long on our first night. The property refused to move us, so I reached out to my concierge (Anne) to see if she could help, and basically I got a one sentence apology and zero assistance. I ended up convincing the hotel to move me to a standard room and to provide some points to offset the upgrade cert.
I never used Anne again. About a month ago I was told my concierge Anne left, and my new concierge is Katisha. I tried using the service again and am so far very underwhelmed. I just don’t see the value proposition. Maybe the Twitter team is just so much better (despite being the same people as others suggest - just with a better chance of getting a top performing agent).
Im in my 6th year as a Diamond/Globalist with >110 nights the last 2 years and likely this year. Im still waiting on any “surprise and delight” moments from my concierge service.
RIP SPG ambassador program. You set the bar high. If Hyatt could replicate it, it would be a slam dunk. Isn’t that why Hyatt recruited all of those SPG VPs, anyways?
I never used Anne again. About a month ago I was told my concierge Anne left, and my new concierge is Katisha. I tried using the service again and am so far very underwhelmed. I just don’t see the value proposition. Maybe the Twitter team is just so much better (despite being the same people as others suggest - just with a better chance of getting a top performing agent).
Im in my 6th year as a Diamond/Globalist with >110 nights the last 2 years and likely this year. Im still waiting on any “surprise and delight” moments from my concierge service.
RIP SPG ambassador program. You set the bar high. If Hyatt could replicate it, it would be a slam dunk. Isn’t that why Hyatt recruited all of those SPG VPs, anyways?
Jul 25, 2019, 10:47 am
#153
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
I will be curious when I get my Concierge next week to see what the communication is like. Knowing how Marriott neutered the Ambassador program, if I could get a same day response from a Hyatt Concierge that would be a great place to start.
Jul 26, 2019, 8:55 pm
#155
Join Date: Sep 2007
Location: Boston
Programs: Hyatt Globalist, United Global Services/1MM
Posts: 630
Mine was changed from my previous one, who I never used, to a new one a couple of months ago. After a nice email intro exchange at the point of change, I haven't tried to use her until this week. Monday, I sent her an email and asked a simple question and a favor as I wasn't in a place that I could reasonably call the hotel. Her work days/hours listed in her email signature indicated that she was in the office. Its Friday, and still no response.
So......back to doing things on my own as I've see this "benefit" as close to useless for the past few years. My original PL agent from ~10 years ago was amazing and has stayed a casual friend years after she left Hyatt, but that level of service is far in the rear view mirror just like FFN and G bonuses.
So......back to doing things on my own as I've see this "benefit" as close to useless for the past few years. My original PL agent from ~10 years ago was amazing and has stayed a casual friend years after she left Hyatt, but that level of service is far in the rear view mirror just like FFN and G bonuses.
Aug 7, 2019, 12:17 pm
#160
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Aug 13, 2019, 6:47 am
#163
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,189
Got an email from one of the concierges (not mine "of record") that I have several free nights in my account and that one expires next month and not to forget about it. I must say that's a nice touch and makes me think well of WOH. Is this a normal practice? I have only been Globalist since late December.
Aug 13, 2019, 7:38 am
#164
Original Poster
Join Date: Aug 2007
Posts: 1,161
Got an email from one of the concierges (not mine "of record") that I have several free nights in my account and that one expires next month and not to forget about it. I must say that's a nice touch and makes me think well of WOH. Is this a normal practice? I have only been Globalist since late December.
Aug 30, 2019, 10:05 pm
#165
Join Date: Jan 2007
Location: CHS
Programs: Lots
Posts: 1,012
I saw Christie E. mentioned up above, she's my concierge and so far has been great. Very quick responses with confirming TSUs and getting a Chinese address to show a taxi driver. Excellent assistance recently when I had 2 award rooms booked for an SLH property but apparently one didn't confirm so was notified two weeks after booking that it had been cancelled. My initial request to cancel the other booking since I needed two rooms was met with a response that the cancellation deadline had passed so I would have to pay a fee. A quick email to Christie E. explaining the situation and she took care of it within an hour. I'm pretty low maintenance so don't know that I'll need her help too much but that was the perfect situation where having a concierge came in handy saving me from what I'm sure would have been days of back and forth emails / calls. I'm still screwed in having to make new arrangements but Christie really came through.