thehounder

I qualify on dollars spent. Usually between $30 and $40K year at Hyatt. I find the concierge program to be a joke. I hear about some Globalists getting bottles of wine and arrival gifts from their concierge. All I ever received was a "no" whenever I asked for anything that was beyond changing a night of a reservation. Last year when traveling to Paris, I asked my concierge to let the hotel know that it was my wife's birthday. "Max" then told me that our reservation, (which he booked) was for only one person and that my 12 year old daughter would need to book another room. This was 8 days before departure. I then contacted Hyatt to change concierges, and (this is no joke) then I was assigned "Max's" mom. No really.

Then out of the blue, I received an email that I was assigned a new concierge....then another one.

Overall, as a program, it's a clown show.

Peatisback

It took me a few months to be reassigned. And though I have a new concierge, the e-mails still come from the old concierge's address. If I call outside of my new concierge's hours, I get routed to the old concierge who I don't want to talk to.

skywalkerLAX

I now have a concierge in Japan which I requested after reading positive feedback here in the thread. Can't be worse than before.

The lady that was assigned to me previously worked at the Grand Hyatt Tokyo!

Aventine

Just a real horror show. Terrible.

txhyattlvr

KL808

Just wanted to chime in. I have "Anne" and she is just useless.

I wish I have someone like "Valerie" up thread.

I asked Anne to book Vendome which showed no rooms available on points but when searching longer stays it did show up. No luck! she just said it cant be done. I ring up the hotel directly myself, and voila, booked!

Utter useless.

faboi0us

I reached out to the support team on Twitter and heard from my concierge a few days later. Her name is Karen from the midwestern(US). I haven't had any complex requests yet but will be reaching out for a TSU at Vendome soon(no availability showing online). I hope she's a "good one"

MSPeconomist

sch_flyer

FWIW, my concierge can never do anything not available online or through the Twitter team. Definitely couldn't apply a TSU or get any meaningful upgrades when none were available on Hyatt.com. Hope you have a better one!

maewest

Is this Anne S by any chance? Anne was my concierge from 2013-2017 and I agree, was useless. She gave me incorrect information about a Japan property when I asked if they had a lounge (I cross checked myself and figured out she was wrong, often had issues applying upgrades (would confirm, but then property would have no record). When searching for award availability for my honeymoon at a specific property Anne reached out once to the hotel and when she (literally) could not get through, terminated the search. On my own I continued to follow up with the hotel until there was availability and made all arrangements myself.

When planning a business trip to the Park Hyatt Chennai asking about diamond benefits, specifically around an airport transfer, Anne noted that this was not a complimentary amenity offered to Diamond members and sent back a price quote for the transfer rate. She sent a follow up note listing the diamond benefits at the property which included a note about a regency club at which time I realized the recent list was for the Hyatt Regency Chennai, not the Park Hyatt as I had specified. I am still unsure if my transfer would have been complimentary but do find it an unacceptable attention to detail that Regency information was sent to me when the Park Hyatt was specified.

I had emailed in 2015 requesting a new concierge but never received a response, and continued with Anne until I gave up on Gold Passport when it went belly up with all the changes in 2017 but yeah, she was the worst AND a holdover from the 'old days'

creativeguess1

I was DIAMOND for 7-8 years. Then lost Globalist at the start of 2018. I then became GLOBALIST October 2018, with about 70 stays to end the year. If I call the line would they tell me I have a concierge? Don't really need one, but was just curious, no email or update, that I was aware of.

THANKS

rwm818

+1 for Michelle for me as well - usually back to me in under 2-3 hrs on each request I've made.

And can confirm she does TSUs - she's done a bunch for me

edit - oops, was reading thru the thread and realized I'd already responded

ryandc99

As I posted up thread, you are better without one. I have found mine to create legitimate issues. For example, when I have an issue with a property, my concierge is now a bottleneck in getting a response. I have been told that when I raise an issue or complaint, the response will be routed to my concierge, which is a complete black hole, and there is no response.

I wish I could just not participate in this program whatsoever.

creativeguess1

AWESOME! UGH, this Diamond/Globalist continues a slippery slide down.........at one point, few years ago, I could not say enough nice things about this program. sigh........

shakim

Can I ask what makes you say that? I mean... aren't the benefits generally the same? The concierge is just extra.