Globalist Concierge Advice
#256
Join Date: Mar 2002
Location: berkeley, Ca, USA
Programs: Hyatt globalist, Alaska mvp gold, Marriott platinum, ihg diamond
Posts: 437
I'm confused, after qualifying as a globalist in January, I received an email from [email protected] telling me someone (cg) is my personal concierge. But i am not given her email and instead directed to respond to consumeraffairs generic email. The first time I made a request the response came from someone else after 4 days. I asked if I would get a dedicated person but after 3 weeks have not received any response. I needed some help again and emailed but get no response so I just called in.
#257
Join Date: Jul 2019
Posts: 407
I'm confused, after qualifying as a globalist in January, I received an email from [email protected] telling me someone (cg) is my personal concierge. But i am not given her email and instead directed to respond to consumeraffairs generic email. The first time I made a request the response came from someone else after 4 days. I asked if I would get a dedicated person but after 3 weeks have not received any response. I needed some help again and emailed but get no response so I just called in.
#259
Join Date: Feb 2014
Posts: 252
#260
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,334
I'm confused, after qualifying as a globalist in January, I received an email from [email protected] telling me someone (cg) is my personal concierge. But i am not given her email and instead directed to respond to consumeraffairs generic email. The first time I made a request the response came from someone else after 4 days. I asked if I would get a dedicated person but after 3 weeks have not received any response. I needed some help again and emailed but get no response so I just called in.
#261
Join Date: Mar 2002
Location: berkeley, Ca, USA
Programs: Hyatt globalist, Alaska mvp gold, Marriott platinum, ihg diamond
Posts: 437
I stayed 31 nights from dec through January 4, doubled by the promo to 62 nights, and received all the other globalist benefits-suite upgrades, cat 7 night, $100 gift card.
#262
Join Date: Aug 2013
Location: outside NYC
Programs: HHonors Diamond, Hyatt Globalist, Marriott Plat
Posts: 80
I'm confused, after qualifying as a globalist in January, I received an email from [email protected] telling me someone (cg) is my personal concierge. But i am not given her email and instead directed to respond to consumeraffairs generic email. The first time I made a request the response came from someone else after 4 days. I asked if I would get a dedicated person but after 3 weeks have not received any response. I needed some help again and emailed but get no response so I just called in.
#263
Join Date: Jan 2016
Location: USA
Posts: 123
Just hit 60 nights but no email from concierge yet. Should I reach out to consumer affairs?
Also, has anyone had luck extending the Cat 1-7 free night cert to end of year? I have a booking coming up in December and the cert currently expires in September...
Also, has anyone had luck extending the Cat 1-7 free night cert to end of year? I have a booking coming up in December and the cert currently expires in September...
#264
There've been no extensions on free night certs, and my personal estimation is that they won't extend. If you can't figure out a way to use it in the next six months, you can most likely get it converted into some points.
#265
Join Date: Jan 2016
Location: USA
Posts: 123
It may take a few weeks for your concierge to email you. Not sure it's worth going out of your way to try and get assigned one earlier. I'd just continue to use the Twitter team in the meantime.
There've been no extensions on free night certs, and my personal estimation is that they won't extend. If you can't figure out a way to use it in the next six months, you can most likely get it converted into some points.
There've been no extensions on free night certs, and my personal estimation is that they won't extend. If you can't figure out a way to use it in the next six months, you can most likely get it converted into some points.
#266
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,150
#267
Join Date: Dec 2016
Location: Long Island, NY
Programs: AA EXP, Hyatt Explorist, Marriott Gold
Posts: 718
No reply from my Hyatt Concierge after an email about a Guest of Honor booking.
at least the Globalist customer service rep was able to promptly handle my request.
at least the Globalist customer service rep was able to promptly handle my request.
#268
Join Date: Jul 2020
Posts: 485
#270