Globalist Concierge Advice

Old Jan 13, 2020, 7:32 am
  #196  
 
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
I was Globalist last year through a promotion, and hit 60 nights in the last couple days of December. My concierge reached out on January 2nd and has already proved to be very useful.
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callmedtop is offline  
Old Jan 13, 2020, 8:31 am
  #197  
 
Join Date: Sep 2019
Location: FRA, SIN
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Originally Posted by callmedtop
My concierge reached out on January 2nd and has already proved to be very useful.
What did they do for you?
Hydro88 is offline  
Old Jan 13, 2020, 12:05 pm
  #198  
 
Join Date: Jun 2015
Posts: 343
Interesting, I never got a generic email address, mine is ([email protected]). Sounds like that would have been better.
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Old Jan 13, 2020, 12:11 pm
  #199  
 
Join Date: Jan 2019
Posts: 33
My concierge told me that guest of honors are not eligible for suite upgrades at check in, and that it was only for globalists. I knew this wasn't true, and didn't want to waste time explaining to them their own policy. That was the last time I ever called my concierge. not sure if I can request for a new concierge member.
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Old Jan 13, 2020, 6:50 pm
  #200  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
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Originally Posted by shadowlines
My concierge told me that guest of honors are not eligible for suite upgrades at check in, and that it was only for globalists. I knew this wasn't true, and didn't want to waste time explaining to them their own policy. That was the last time I ever called my concierge. not sure if I can request for a new concierge member.
I still see no value in the concierge. I routinely get amazing support from Twitter team, no matter the agent. Twitter goes above and beyond every time, so no reason to deal with the nonsense of the concierge team. I really wish we could have someone from twitter be my concierge....

We can dream!!
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Old Jan 13, 2020, 11:09 pm
  #201  
 
Join Date: Sep 2008
Posts: 7,875
Originally Posted by ryandc99
I still see no value in the concierge. I routinely get amazing support from Twitter team, no matter the agent. Twitter goes above and beyond every time, so no reason to deal with the nonsense of the concierge team. I really wish we could have someone from twitter be my concierge....

We can dream!!
They are useful because you can fire off a request to them, and they usually take care of it (may be a few days).
Can you just DM the Twitter team and ask them to apply a suite upgrade, and not have to "stay on the line" (or whatever they call it)?
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s0ssos is offline  
Old Jan 14, 2020, 8:12 am
  #202  
 
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
Originally Posted by s0ssos
They are useful because you can fire off a request to them, and they usually take care of it (may be a few days).
Can you just DM the Twitter team and ask them to apply a suite upgrade, and not have to "stay on the line" (or whatever they call it)?
Yes you can and the Twitter team will likely get to it much faster than your concierge.
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invalyd is offline  
Old Jan 14, 2020, 6:35 pm
  #203  
FlyerTalk Evangelist
 
Join Date: Oct 2014
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Or you can call the concierge and be done in 5 minutes.
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Old Jan 15, 2020, 4:28 pm
  #204  
FlyerTalk Evangelist
 
Join Date: Sep 2002
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Originally Posted by Hydro88
The Concierge "perk" is utterly worthless anyway.
Wrong.

Mine is great. Takes care of everything I ask in minutes. Automatically registers me for all promos. Etc.
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Old Jan 15, 2020, 5:14 pm
  #205  
 
Join Date: Nov 2009
Programs: QF WP, WoH Glob, Accor Plat, Hilton Gold, Marriott Gold
Posts: 291
Originally Posted by AbuCordoba
How do you find the concierge address for your region?
It was the same address I used when I previously had a concierge. Unfortunately, I'm not in the same region as you.

Originally Posted by Zelucifer
Interesting, I never got a generic email address, mine is ([email protected]). Sounds like that would have been better.
I have the direct address as well, but my concierge seems to prefer the generic one. I suppose it helps whenever the assigned concierge is away and someone else can assist. In any case the response time is excellent.
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Old Jan 16, 2020, 9:56 am
  #206  
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Join Date: Jan 2017
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It really depends on what the task is and the concierge likes to do.

I had a reservation that I wanted to cancel with certain limitations. The concierge was not willing to bend the rules. So I got it done over the phone with WoH supervisor.

I also had a reservation cancelled on me. I sent emails to the concierge and asked her to rebook it. No response over two days. So I had to call Hyatt customer care support and they booked me an alternate reservation.
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Old Jan 16, 2020, 10:05 am
  #207  
 
Join Date: Mar 2014
Location: IAD/DCA
Programs: Hyatt Glob, Marriott Plat, AA EXP, UA Gold
Posts: 171
Mine takes days to get any response.
I just started using twitter, much faster and usually done within 30min.
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VoiD is offline  
Old Jan 16, 2020, 4:22 pm
  #208  
 
Join Date: Apr 2010
Posts: 3
Originally Posted by VoiD
Mine takes days to get any response.
I just started using twitter, much faster and usually done within 30min.
Anybody have any experience with Cassandra B. (Cassie)? I made my first and only request to book a reservation at Andaz Maui for less than 10 nights and she just responded "I wasn't able to do it". I even explained the whole process to her about booking 10 and then reducing to X, etc. I explained how the standard rooms are available etc. I was more frustrated with the single line answer and no explanation or suggestion, etc.
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Old Jan 16, 2020, 11:29 pm
  #209  
Moderator, Delta Skymiles and Mileage Run
 
Join Date: Dec 2009
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Posts: 2,937
Originally Posted by s0ssos
They are useful because you can fire off a request to them, and they usually take care of it (may be a few days).
Can you just DM the Twitter team and ask them to apply a suite upgrade, and not have to "stay on the line" (or whatever they call it)?
Twitter typically turns around suite upgrades within 20-30 minutes. Definitely not days. And its like a text message conversation in real time, not waiting forever for reply to email.
ryandc99 is offline  
Old Jan 17, 2020, 2:24 am
  #210  
 
Join Date: May 2019
Posts: 23
Originally Posted by ryandc99
Twitter typically turns around suite upgrades within 20-30 minutes. Definitely not days. And its like a text message conversation in real time, not waiting forever for reply to email.
For someone who does not use Twitter at all, can you explain how to contact them on Twitter?
JMo74 is offline  

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