Globalist Concierge Advice
#196
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
I was Globalist last year through a promotion, and hit 60 nights in the last couple days of December. My concierge reached out on January 2nd and has already proved to be very useful.
#198
Join Date: Jun 2015
Posts: 343
Interesting, I never got a generic email address, mine is ([email protected]). Sounds like that would have been better.
#199
Join Date: Jan 2019
Posts: 33
My concierge told me that guest of honors are not eligible for suite upgrades at check in, and that it was only for globalists. I knew this wasn't true, and didn't want to waste time explaining to them their own policy. That was the last time I ever called my concierge. not sure if I can request for a new concierge member.
#200
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,937
My concierge told me that guest of honors are not eligible for suite upgrades at check in, and that it was only for globalists. I knew this wasn't true, and didn't want to waste time explaining to them their own policy. That was the last time I ever called my concierge. not sure if I can request for a new concierge member.
We can dream!!
#201
Join Date: Sep 2008
Posts: 7,875
I still see no value in the concierge. I routinely get amazing support from Twitter team, no matter the agent. Twitter goes above and beyond every time, so no reason to deal with the nonsense of the concierge team. I really wish we could have someone from twitter be my concierge....
We can dream!!
We can dream!!
Can you just DM the Twitter team and ask them to apply a suite upgrade, and not have to "stay on the line" (or whatever they call it)?
#202
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
Yes you can and the Twitter team will likely get to it much faster than your concierge.
#204
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,164
#205
Join Date: Nov 2009
Programs: QF WP, WoH Glob, Accor Plat, Hilton Gold, Marriott Gold
Posts: 291
It was the same address I used when I previously had a concierge. Unfortunately, I'm not in the same region as you.
I have the direct address as well, but my concierge seems to prefer the generic one. I suppose it helps whenever the assigned concierge is away and someone else can assist. In any case the response time is excellent.
Interesting, I never got a generic email address, mine is ([email protected]). Sounds like that would have been better.
#206
It really depends on what the task is and the concierge likes to do.
I had a reservation that I wanted to cancel with certain limitations. The concierge was not willing to bend the rules. So I got it done over the phone with WoH supervisor.
I also had a reservation cancelled on me. I sent emails to the concierge and asked her to rebook it. No response over two days. So I had to call Hyatt customer care support and they booked me an alternate reservation.
I had a reservation that I wanted to cancel with certain limitations. The concierge was not willing to bend the rules. So I got it done over the phone with WoH supervisor.
I also had a reservation cancelled on me. I sent emails to the concierge and asked her to rebook it. No response over two days. So I had to call Hyatt customer care support and they booked me an alternate reservation.
#208
Join Date: Apr 2010
Posts: 3
Anybody have any experience with Cassandra B. (Cassie)? I made my first and only request to book a reservation at Andaz Maui for less than 10 nights and she just responded "I wasn't able to do it". I even explained the whole process to her about booking 10 and then reducing to X, etc. I explained how the standard rooms are available etc. I was more frustrated with the single line answer and no explanation or suggestion, etc.
#209
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,937
Twitter typically turns around suite upgrades within 20-30 minutes. Definitely not days. And its like a text message conversation in real time, not waiting forever for reply to email.
#210
Join Date: May 2019
Posts: 23
For someone who does not use Twitter at all, can you explain how to contact them on Twitter?