Premium Suite definition
Nov 4, 2018, 1:24 pm
#46
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
I have several upcoming reservations where I've paid to upgrade to a premium suite or have a standard suite at the cash + 6,000 pts/night rate.
I called to try and change these reservations to premium suites at 9,000 pts/night.
No luck at the following properties:
Andaz Maui
Hyatt Aruba
Hyatt Baha Mar
Concierge told me there is a separate 'marketplace' for these suites and participation is decided at the property level.
Additionally, only the suite one level above the standard suite is eligible for the 'premium' award.
YMMV
I called to try and change these reservations to premium suites at 9,000 pts/night.
No luck at the following properties:
Andaz Maui
Hyatt Aruba
Hyatt Baha Mar
Concierge told me there is a separate 'marketplace' for these suites and participation is decided at the property level.
Additionally, only the suite one level above the standard suite is eligible for the 'premium' award.
YMMV
Nov 4, 2018, 1:42 pm
#47
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Additionally, only the suite one level above the standard suite is eligible for the 'premium' award.
YMMV
YMMV
Nov 4, 2018, 2:35 pm
#48
Join Date: Jan 2008
Posts: 3,566
Frankly I would love that. I have few times I expect to want or be able to use points for the premium suite so if they add a whole higher class of suites to the list I can use DSU on, I would consider it a huge win.
Nov 4, 2018, 3:19 pm
#49
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Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,432
In the past, both Grand Executive King and Grand Executive Twin were available for standard suite upgrades.
Then they eliminated the Twin. Only the Grand Executive King could be used for standard suite upgrade.
Now they are saying that the Grand Executive King is both a standard suite upgrade and a premium suite upgrade. No other suites apply for either.
How does one leverage this as a huge win?
Nov 4, 2018, 5:45 pm
#50
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Not sure you understand.
In the past, both Grand Executive King and Grand Executive Twin were available for standard suite upgrades.
Then they eliminated the Twin. Only the Grand Executive King could be used for standard suite upgrade.
Now they are saying that the Grand Executive King is both a standard suite upgrade and a premium suite upgrade. No other suites apply for either.
How does one leverage this as a huge win?
In the past, both Grand Executive King and Grand Executive Twin were available for standard suite upgrades.
Then they eliminated the Twin. Only the Grand Executive King could be used for standard suite upgrade.
Now they are saying that the Grand Executive King is both a standard suite upgrade and a premium suite upgrade. No other suites apply for either.
How does one leverage this as a huge win?
Hyatt’s most important customers are the hotels and not the hotel room guests. And it shows up in this way too with WOH.
Nov 4, 2018, 6:26 pm
#51
Join Date: Jan 2008
Posts: 3,566
Not sure you understand.
In the past, both Grand Executive King and Grand Executive Twin were available for standard suite upgrades.
Then they eliminated the Twin. Only the Grand Executive King could be used for standard suite upgrade.
Now they are saying that the Grand Executive King is both a standard suite upgrade and a premium suite upgrade. No other suites apply for either.
How does one leverage this as a huge win?
In the past, both Grand Executive King and Grand Executive Twin were available for standard suite upgrades.
Then they eliminated the Twin. Only the Grand Executive King could be used for standard suite upgrade.
Now they are saying that the Grand Executive King is both a standard suite upgrade and a premium suite upgrade. No other suites apply for either.
How does one leverage this as a huge win?
Nov 4, 2018, 11:30 pm
#52
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,339
I have several upcoming reservations where I've paid to upgrade to a premium suite or have a standard suite at the cash + 6,000 pts/night rate.
I called to try and change these reservations to premium suites at 9,000 pts/night.
No luck at the following properties:
Andaz Maui
Hyatt Aruba
Hyatt Baha Mar
Concierge told me there is a separate 'marketplace' for these suites and participation is decided at the property level.
Additionally, only the suite one level above the standard suite is eligible for the 'premium' award.
YMMV
I called to try and change these reservations to premium suites at 9,000 pts/night.
No luck at the following properties:
Andaz Maui
Hyatt Aruba
Hyatt Baha Mar
Concierge told me there is a separate 'marketplace' for these suites and participation is decided at the property level.
Additionally, only the suite one level above the standard suite is eligible for the 'premium' award.
YMMV
Not sure you understand.
In the past, both Grand Executive King and Grand Executive Twin were available for standard suite upgrades.
Then they eliminated the Twin. Only the Grand Executive King could be used for standard suite upgrade.
Now they are saying that the Grand Executive King is both a standard suite upgrade and a premium suite upgrade. No other suites apply for either.
How does one leverage this as a huge win?
In the past, both Grand Executive King and Grand Executive Twin were available for standard suite upgrades.
Then they eliminated the Twin. Only the Grand Executive King could be used for standard suite upgrade.
Now they are saying that the Grand Executive King is both a standard suite upgrade and a premium suite upgrade. No other suites apply for either.
How does one leverage this as a huge win?
Interesting. Both Grand Suite and Grand Executive King are listed as "standard". Grand Executive Twin listed as premium. Diplomat also listed as Premium.
Not sure this is the best base-line for judging the whole program though. The difference in them all seems negligible, both in size, amenity, and price.
Nov 5, 2018, 10:47 am
#53
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
As I'm sure we all know, globalists get free suite upgrades.. but only to "standard" suites. You could also confirm uprates to standard suites with points or upgrade instruments. So, most hotels write, in their suite descriptions "this is a standard suite" or "this is a premium suite". Premium just means "not standard" here. In other words, "not eligible for upgrade". A 3 bedroom diplomatic / presidential suite will say "this is a premium suite", because you can't upgrade to it using pts /certificates / globalist benefit.
And now Hyatt had introduced "9k pts to upgrade to a premium suite". But not using the same definition of "premium" as above. "Premium" here means "1 level above standard". So you can't get that presidential or diplomatic suite. It says so right on the website.
Now, if there are reports of people getting diplomatic suites for 9k pts per night... that just shows that the confusion is not limited to the customers. The hotels and people in the call centers are confused as well. So, book 'em while you can, because eventually they will be properly trained and this will stop happening.
Last edited by VegasGambler; Nov 5, 2018 at 9:42 pm
Nov 5, 2018, 3:29 pm
#54
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
It looks like The Driskill Hotel in Austin is excluded (either officially or unofficially) from this. I tried every date imaginable, including many dates where every single room type was bookable under the standard rates, and premium suites were never available as an upgrade or on full points. This was one property where I was hopeful this might be useful since the current standard "suite" is a joke.
Nov 6, 2018, 12:52 pm
#55
Join Date: Jun 2015
Posts: 343
It looks like The Driskill Hotel in Austin is excluded (either officially or unofficially) from this. I tried every date imaginable, including many dates where every single room type was bookable under the standard rates, and premium suites were never available as an upgrade or on full points. This was one property where I was hopeful this might be useful since the current standard "suite" is a joke.
Nov 6, 2018, 2:31 pm
#56
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Sorry, I should have clarified that I was just using the website as a proxy to try to find dates where all the room types were showing available for cash.
Nov 6, 2018, 2:46 pm
#57
Join Date: Jun 2015
Posts: 343
Yes, I called to try to book. I keep thinking online booking capability has to be included in a website upgrade at some point, but after so many years who knows if that will ever come.
Sorry, I should have clarified that I was just using the website as a proxy to try to find dates where all the room types were showing available for cash.
Sorry, I should have clarified that I was just using the website as a proxy to try to find dates where all the room types were showing available for cash.
Nov 22, 2018, 7:42 am
#58
Join Date: Oct 2012
Posts: 7
Premium suite upgrade at GH Shanghai
Just adding a data point
Was able to upgrade to a diplomat suite at the GH Shanghai for 9000 points, paid standard rate of 1200CNY.
Standard suite was also available for 6000 points
Booked online via Facebook messenger.
Was able to upgrade to a diplomat suite at the GH Shanghai for 9000 points, paid standard rate of 1200CNY.
Standard suite was also available for 6000 points
Booked online via Facebook messenger.
Nov 22, 2018, 8:25 pm
#59
FlyerTalk Evangelist
Join Date: Jul 2005
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Posts: 10,571
Nov 24, 2018, 9:33 am
#60
Join Date: Sep 2008
Posts: 7,875
My experience in the last two days has been supreme. Timing of this couldn't be better as we are going to Tokyo and Seoul early next year. Confirmed 2 nights each at PH Tokyo and PH Seoul in diplomatic suites. Standard room/standard rate +9K points a night.
Can't imagine that will last. $3,000+ price difference between the suite and the base room in Tokyo and $4000 in Seoul.
Of note but possibly unrelated I noticed Presidential/Luxury Suites at GH and HR San Francisco Embarcadero were previously bookable online but seem to have disappeared.
Can't imagine that will last. $3,000+ price difference between the suite and the base room in Tokyo and $4000 in Seoul.
Of note but possibly unrelated I noticed Presidential/Luxury Suites at GH and HR San Francisco Embarcadero were previously bookable online but seem to have disappeared.
Has anyone booked a premium suite purely with points?