Constant harassment by onsite sales Club at Hyatt in China during meals
Oct 24, 2018, 11:37 pm
#16
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,566
This seems to also be targeted toward Chinese clients (I am Chinese American and each time they approached me they spoken in Chinese) as I have never seen them do this to a foreigner (they would literally skip over them - I assume what they are doing would be completely taboo in western society so they don't even try).
But agree, it's annoying to be disturbed, especially multiple times on the same stay.
Oct 25, 2018, 2:50 am
#17
Join Date: Nov 2011
Posts: 547
Not trying to bring this over topic, but how much is COH generally in China? I'm thinking of joining it in HK, but at almost HK$10k with mediocre discounts, I'm struggling to see the value in it.
Oct 25, 2018, 8:22 am
#18
Join Date: Oct 2009
Location: New York
Programs: AA Exp / Marriott Titanium / Hilton Gold / Hyatt Globalist / United Silver
Posts: 958
This has nothing to do with "racially targetted". I have stayed at this hotel multiple times, stayed at the Ritz Carlton Beijing and JW Beijing, and that is very common there, that local Chinese have these club cards. The Chinese are extremely fond of having such a card and spend hours in the cub for meeitngs, drinks and food.
But agree, it's annoying to be disturbed, especially multiple times on the same stay.
But agree, it's annoying to be disturbed, especially multiple times on the same stay.
https://www.hyatt.com/hyatt/images/h...ating_2012.pdf
Last edited by samwise6222; Oct 25, 2018 at 8:28 am
Oct 25, 2018, 8:37 am
#19
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,161
I agree with those who've suggested complaining higher up the management chain at these properties. I wonder, though, what would happen if rather than engaging, you responded in English with something like "I'm sorry, but I don't understand ...". That obviously doesn't help with the initial interruption but might encourage the sales agent to move on and not disturb you further.
Oct 25, 2018, 8:45 pm
#21
Original Poster
Join Date: Jan 2003
Location: PEK, SEA
Programs: United 1KMM; Hyatt Lifetime Globalist
Posts: 113
Oct 25, 2018, 8:48 pm
#22
Original Poster
Join Date: Jan 2003
Location: PEK, SEA
Programs: United 1KMM; Hyatt Lifetime Globalist
Posts: 113
I agree with those who've suggested complaining higher up the management chain at these properties. I wonder, though, what would happen if rather than engaging, you responded in English with something like "I'm sorry, but I don't understand ...". That obviously doesn't help with the initial interruption but might encourage the sales agent to move on and not disturb you further.
Oct 25, 2018, 11:06 pm
#24
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,222
How was the duck?
I get hit up for some card whenever I go to brunch at the Westin in Shanghai. I’m definitely a foreigner by outward appearance and I always decline and go on eating.
It seems to be a common practice in China not necessarily limited to Chinese looking people or Hyatt hotels. I never found it a bother.
I get hit up for some card whenever I go to brunch at the Westin in Shanghai. I’m definitely a foreigner by outward appearance and I always decline and go on eating.
It seems to be a common practice in China not necessarily limited to Chinese looking people or Hyatt hotels. I never found it a bother.
Oct 26, 2018, 12:56 am
#25
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
Thanks for the warning. Won't be giving any outlet that allows that kind of harrassment any business.
Oct 26, 2018, 7:42 am
#26
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Join Date: Dec 2000
Location: Shanghai
Posts: 42,022
Oct 26, 2018, 6:14 pm
#27
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Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
I hadn't realized what a pandemic this card selling culture has become.
Oct 26, 2018, 6:15 pm
#28
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
If the target is local residents, then they should leave you alone if you tell them you're American and only visiting in China.
I have never heard of Club of Hyatt Card and no idea what the cost and benefits are. I have stayed at a lot of the Hyatt and SPG properties in Beijing and Shanghai and never seen anything regarding CoH, but then I only eat breakfast in the restaurants and not dinner.
I have never heard of Club of Hyatt Card and no idea what the cost and benefits are. I have stayed at a lot of the Hyatt and SPG properties in Beijing and Shanghai and never seen anything regarding CoH, but then I only eat breakfast in the restaurants and not dinner.
Oct 26, 2018, 6:58 pm
#29
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Club at the Hyatt is the same as Starwood's Luxury privileges or whatever Mariott's version is called.
Generally it provides a discount on dining, free parking, and a discount on accommodation as well as access to the hotel's spa. It was never a large program. It is targeted to locals or nationals. It's essentially to increase revenue from those who wouldn't be in house guests because they live locally.
Generally it provides a discount on dining, free parking, and a discount on accommodation as well as access to the hotel's spa. It was never a large program. It is targeted to locals or nationals. It's essentially to increase revenue from those who wouldn't be in house guests because they live locally.
Oct 26, 2018, 7:33 pm
#30
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This. As a first measure, I would call over the server for my table and tell him/her to remove the harassing party from my table. If they refuse, I would advise them that I would find a different restaurant for my meal. And a different hotel for my remaining stay.