Question about changing an award booking
Oct 24, 2018, 7:47 am
#1
Original Poster
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,708
Question about changing an award booking
I have a reservation booked with points. I may need to shorten it by a day, but I won't know for a while. Normally I would just book the entire stay as individual days, but here I'm applying an Explorist club award which requires a single reservation.
Let's say I have booked Dec 1-5, and I need to change it to Dec 1-4. If there's no award availability on Dec 1-4 at the time I want to change, but my reservation already includes it, I just want to trim off a day, does anyone know if that's easy to do? Thank you.
Let's say I have booked Dec 1-5, and I need to change it to Dec 1-4. If there's no award availability on Dec 1-4 at the time I want to change, but my reservation already includes it, I just want to trim off a day, does anyone know if that's easy to do? Thank you.
Oct 24, 2018, 7:55 am
#2
Original Member
Join Date: May 1998
Location: los angeles
Programs: Hyatt Courtesy card. Delta 2MM Diamond. AA platinum pro
Posts: 1,898
I suggest calling hyatt customer service to ask them to help if the 4 day award is not available. It might require some polite persistence. 800-634-3839
Oct 25, 2018, 1:18 pm
#4
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I've never had a problem even after the cancellation period has expired.
Once, on an award stay (1 free night & 1 cash + pts), my plans changed and I wanted to change the dates a few days before I arrived. I just called the main reservations line (not the hotel itself). I mentioned that it was after the cancellation deadline and they just said, don't worry, we'll waive it. This was for a hotel with a 7 day cancellation policy.
Once I just checked out of a 7-day stay after 2 nights and went to a different hotel because I didn't like the hotel. I just asked at the front desk if there would be a fee and they said no (though, that was not an award stay)
Overall, I've had pretty good luck with Hyatt customer service. I just politely ask for what I want and they give it to me. Obviously I'm sure there's a limit (I don't think that any of my requests were particilarly unreasonable) but it's more than I'm entitled to by the rules.
Once, on an award stay (1 free night & 1 cash + pts), my plans changed and I wanted to change the dates a few days before I arrived. I just called the main reservations line (not the hotel itself). I mentioned that it was after the cancellation deadline and they just said, don't worry, we'll waive it. This was for a hotel with a 7 day cancellation policy.
Once I just checked out of a 7-day stay after 2 nights and went to a different hotel because I didn't like the hotel. I just asked at the front desk if there would be a fee and they said no (though, that was not an award stay)
Overall, I've had pretty good luck with Hyatt customer service. I just politely ask for what I want and they give it to me. Obviously I'm sure there's a limit (I don't think that any of my requests were particilarly unreasonable) but it's more than I'm entitled to by the rules.
Oct 25, 2018, 2:46 pm
#6
Join Date: Mar 2014
Posts: 263
Just echoing what others have said here.
Shouldn't be a problem at all for WoH to shave a day off without dropping the other days. There's a way to do it in the system, so if the rep doesn't know how, say thanks, hangup, and call back.
Also, for a multi-night stay, I've never had a problem dropping nights off the end during the stay, as long as I give them at least 24 hours notice of departure.
Shouldn't be a problem at all for WoH to shave a day off without dropping the other days. There's a way to do it in the system, so if the rep doesn't know how, say thanks, hangup, and call back.
Also, for a multi-night stay, I've never had a problem dropping nights off the end during the stay, as long as I give them at least 24 hours notice of departure.