Hyatt Place London City/East REVIEW - MASTER THREAD
Aug 20, 2021, 3:11 pm
#61
Join Date: Dec 2014
Posts: 177
I'm currently staying there, so if anyone has any super specific questions I'd be more than willing to check.
Random comments / thoughts in no particular order:
- I had booked a basic room (using free night certs) and at check-in I was recognized as a Globalist, which supposedly was why I was "upgraded" to a room with a view. It's on the top floor (9th floor) and has a good view indeed, although the room itself doesn't seem to be any bigger than the basic rooms (no balcony either) - if anything, it actually looks smaller.
- I had my NHS-mandated Day 2 COVID test shipped to the hotel (under my name but not my room number), I hadn't mentioned it to them but I still received an email from the front desk when the package arrived, so that was great.
- It's my third day here and I've had no housekeeping yet. I usually leave the "do not disturb" sign on the door until 11:30am, at which point I leave the hotel for the day and remove the sign. I don't mind that much (or I would've stopped by the front desk on my way out and specifically asked for it), just thought it was worth mentioning.
- There's a light under the bathroom sink that seemingly can't be turned off, and a very bright green light on the ceiling (for what I assume is the fire suppression system). There's also the gap under the door that someone else mentioned. I don't mind them and my room is set up in such a way that I don't have a direct line of sight to either of those from the bed, but I can see how it could be bothersome for people who require a pitch dark room.
- Speaking of the gap, noise hasn't been a problem for me but my door is at the very end of a hallway with only one other door nearby, so it's definitely a low traffic area.
- The 55" TV is great: of course it's not huge compared to what many people have at home, but it's definitely bigger than what you find in most hotels (even luxury hotels). One of the benefits of being a brand new property I guess.
- The room I'm in has no nightstand on one side of the bed (not even a tiny table or really anywhere to put glasses or a phone). I'm staying on my own so I don't care, but that could definitely be an issue for couples.
- The outlets are all UK format (no universal outlets) which is disappointing for a new hotel. There is *one* USB outlet near my side of the bed (none on the other side) and *one* USB outlet near the desk area. Both are USB-A (no USB-C) and both are 2.1A (so no fast charging).
Random comments / thoughts in no particular order:
- I had booked a basic room (using free night certs) and at check-in I was recognized as a Globalist, which supposedly was why I was "upgraded" to a room with a view. It's on the top floor (9th floor) and has a good view indeed, although the room itself doesn't seem to be any bigger than the basic rooms (no balcony either) - if anything, it actually looks smaller.
- I had my NHS-mandated Day 2 COVID test shipped to the hotel (under my name but not my room number), I hadn't mentioned it to them but I still received an email from the front desk when the package arrived, so that was great.
- It's my third day here and I've had no housekeeping yet. I usually leave the "do not disturb" sign on the door until 11:30am, at which point I leave the hotel for the day and remove the sign. I don't mind that much (or I would've stopped by the front desk on my way out and specifically asked for it), just thought it was worth mentioning.
- There's a light under the bathroom sink that seemingly can't be turned off, and a very bright green light on the ceiling (for what I assume is the fire suppression system). There's also the gap under the door that someone else mentioned. I don't mind them and my room is set up in such a way that I don't have a direct line of sight to either of those from the bed, but I can see how it could be bothersome for people who require a pitch dark room.
- Speaking of the gap, noise hasn't been a problem for me but my door is at the very end of a hallway with only one other door nearby, so it's definitely a low traffic area.
- The 55" TV is great: of course it's not huge compared to what many people have at home, but it's definitely bigger than what you find in most hotels (even luxury hotels). One of the benefits of being a brand new property I guess.
- The room I'm in has no nightstand on one side of the bed (not even a tiny table or really anywhere to put glasses or a phone). I'm staying on my own so I don't care, but that could definitely be an issue for couples.
- The outlets are all UK format (no universal outlets) which is disappointing for a new hotel. There is *one* USB outlet near my side of the bed (none on the other side) and *one* USB outlet near the desk area. Both are USB-A (no USB-C) and both are 2.1A (so no fast charging).
Jan 17, 2022, 1:54 pm
#62
Join Date: Sep 2010
Location: YYZ
Programs: United 1K, AC 50K, Hyatt Globalist, Marriot Platinum
Posts: 684
Any recent stays here? I'm wondering if the teething problems of the first couple of months have been sorted out. Also, I'm curious about the Globalist breakfast offering and what room ugrade I mnight expect on a longer term stay.
Thanks.
Thanks.
Jan 17, 2022, 1:59 pm
#63
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,938
The other factor here is that it's a Hyatt Place - so room upgrades aren't a status benefit.
Jan 29, 2022, 8:37 am
#65
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 4,560
Hyatt is Testing Elimination of Free Breakfast at Hyatt Place Properties
In general, I think the new policy is you need to be a WoH member now (US) and not automatically included in Europe.
Jan 29, 2022, 8:42 am
#66
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 4,560
Found this. It seems policy change late 2020.
VIII. Breakfast at Participating Hyatt Place Hotels outside of the Americas
Please note that the availability of this benefit varies based on the region in which a particular Hyatt Place hotel is located, as designated by Hyatt in its sole discretion. For assistance in determining into which region a particular Hyatt Place hotel is categorized, please contact a Hyatt Global Contact Center. (Please visit hyatt.com for contact information.)
For reservations (i) at a Hyatt Place hotel in the Asia-Pacific region booked before November 1, 2020, and (ii) at a Hyatt Place hotel in the Europe, Africa, Middle East, and Southwest Asia region booked before November 16, 2020:
Members staying at a participating Hyatt Place hotel who have paid an Eligible Rate or redeemed a Free Night Award for the applicable night will receive complimentary breakfast the following morning when breakfast is available (which includes standard breakfast buffet (with coffee, juice, and/or milk), as well as tax and gratuity) for each registered guest in the room. Breakfast benefit (where provided) is not valid for in-room dining. Valid only at participating Hyatt Place hotels in the applicable regions and no other hotel or resort or other property. This benefit is not valid at the following non-participating Hyatt Place hotels: Hyatt Place London Heathrow Airport and Hyatt Place West London/Hayes. Some Hyatt Place hotels may (a) offer complimentary breakfast to all guests, in which case Members will not receive any additional or substitute benefit, or (b) restrict (in the hotel’s discretion) the availability of this benefit to Members who have associated their membership number with the reservation prior to the time of arrival at the hotel.
For reservations (i) at a Hyatt Place hotel in the Asia-Pacific region booked on or after November 1, 2020, and (ii) at a Hyatt Place hotel in the Europe, Africa, Middle East, and Southwest Asia region booked on or after November 16, 2020:
This benefit will not be available to Members for any reservation made on or after November 1, 2020, for a stay at a Hyatt Place hotel in the Asia-Pacific region or made on or after November 16, 2020, for a stay at a Hyatt Place hotel in the Europe, Africa, Middle East, and Southwest Asia region. Some Hyatt Place hotels may offer complimentary breakfast for some or all guests and, as detailed in Appendix C below, others may offer certain breakfast benefits to Members with Globalist status. Availability of and conditions or restrictions on complimentary breakfast will vary property-by-property for Hyatt Place hotels. Please contact the applicable hotel directly or call a Hyatt Global Contact Center for help determining whether a particular Hyatt Place location offers complimentary breakfast to some or all guests. (Please visit hyatt.com for contact information.)
Please note that the availability of this benefit varies based on the region in which a particular Hyatt Place hotel is located, as designated by Hyatt in its sole discretion. For assistance in determining into which region a particular Hyatt Place hotel is categorized, please contact a Hyatt Global Contact Center. (Please visit hyatt.com for contact information.)
For reservations (i) at a Hyatt Place hotel in the Asia-Pacific region booked before November 1, 2020, and (ii) at a Hyatt Place hotel in the Europe, Africa, Middle East, and Southwest Asia region booked before November 16, 2020:
Members staying at a participating Hyatt Place hotel who have paid an Eligible Rate or redeemed a Free Night Award for the applicable night will receive complimentary breakfast the following morning when breakfast is available (which includes standard breakfast buffet (with coffee, juice, and/or milk), as well as tax and gratuity) for each registered guest in the room. Breakfast benefit (where provided) is not valid for in-room dining. Valid only at participating Hyatt Place hotels in the applicable regions and no other hotel or resort or other property. This benefit is not valid at the following non-participating Hyatt Place hotels: Hyatt Place London Heathrow Airport and Hyatt Place West London/Hayes. Some Hyatt Place hotels may (a) offer complimentary breakfast to all guests, in which case Members will not receive any additional or substitute benefit, or (b) restrict (in the hotel’s discretion) the availability of this benefit to Members who have associated their membership number with the reservation prior to the time of arrival at the hotel.
For reservations (i) at a Hyatt Place hotel in the Asia-Pacific region booked on or after November 1, 2020, and (ii) at a Hyatt Place hotel in the Europe, Africa, Middle East, and Southwest Asia region booked on or after November 16, 2020:
This benefit will not be available to Members for any reservation made on or after November 1, 2020, for a stay at a Hyatt Place hotel in the Asia-Pacific region or made on or after November 16, 2020, for a stay at a Hyatt Place hotel in the Europe, Africa, Middle East, and Southwest Asia region. Some Hyatt Place hotels may offer complimentary breakfast for some or all guests and, as detailed in Appendix C below, others may offer certain breakfast benefits to Members with Globalist status. Availability of and conditions or restrictions on complimentary breakfast will vary property-by-property for Hyatt Place hotels. Please contact the applicable hotel directly or call a Hyatt Global Contact Center for help determining whether a particular Hyatt Place location offers complimentary breakfast to some or all guests. (Please visit hyatt.com for contact information.)
Jan 29, 2022, 9:12 am
#67
Join Date: Sep 2010
Location: YYZ
Programs: United 1K, AC 50K, Hyatt Globalist, Marriot Platinum
Posts: 684
This is why I asked the question earluer about Globalist breakfast offerings as I have no idea what this actually means (I should have gone to law school). From reading the forums on the other two Hyatt Places in London it seems there has been confusion about breakfast for Globalists so I thought I would see what people have experienced at this hotel as the actual rules don't always correspond with what is practiced.
Jan 30, 2022, 5:38 pm
#69
Join Date: Sep 2010
Location: England
Posts: 411
This is why I asked the question earluer about Globalist breakfast offerings as I have no idea what this actually means (I should have gone to law school). From reading the forums on the other two Hyatt Places in London it seems there has been confusion about breakfast for Globalists so I thought I would see what people have experienced at this hotel as the actual rules don't always correspond with what is practiced.
There was furniture on the terrace, and I made it a point to enjoy my coffee out there, braving the cold. Fairly good views of the City as well (fog permitting).
Feb 21, 2022, 3:59 pm
#72
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,938
Feb 21, 2022, 6:18 pm
#73
Join Date: Jan 2008
Programs: QF SG
Posts: 319
Better than a Hilton BRG for the same trip where the hotel cancelled the booking without emailing me - I just noticed it had moved to cancelled.
Feb 22, 2022, 11:43 am
#74
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Any more recent stays?
Just bumping this thread to see if there are any more reports/reviews of the hotel out there, in addition to the three useful ones posted so far. (Thanks!) I'm looking at a six-night stay in early June. Questions/concerns:
1. A number of reviews at Tripadvisor and Booking.com (yes, I know these should be taken with a grain of salt) report air conditioning issues, including the room being too warm even in the winter.(!)
2. Most of the Tripadvisor reviews are also from folks posting just their first time or otherwise with very limited posts, which always makes a place seem kind of suspect or even dodgy.
3. I'm also curious about Globalist treatment re upgrades and breakfasts, along the lines of what Heathcliff very helpfully reported upthread. I know such perks are often inconsistent or unclear for Hyatt Place properties, but that report was encouraging (albeit for just one night in January).
Thanks for any advice.
1. A number of reviews at Tripadvisor and Booking.com (yes, I know these should be taken with a grain of salt) report air conditioning issues, including the room being too warm even in the winter.(!)
2. Most of the Tripadvisor reviews are also from folks posting just their first time or otherwise with very limited posts, which always makes a place seem kind of suspect or even dodgy.
3. I'm also curious about Globalist treatment re upgrades and breakfasts, along the lines of what Heathcliff very helpfully reported upthread. I know such perks are often inconsistent or unclear for Hyatt Place properties, but that report was encouraging (albeit for just one night in January).
Thanks for any advice.
Feb 24, 2022, 5:29 pm
#75
Join Date: Mar 2007
Posts: 4,960
Just got back from a stay here. Very nice hotel in east London. Lots of fantastic restaurants within 10-15 mins. And tube is 5 minutes walk.
Didn't do breakfast since I rather spend my limited calories elsewhere but looked decent. Got upgrade to a corner room with nice views as globalist - no terrace which wasnt a big deal due to the strong winds with the storm.
Didn't do breakfast since I rather spend my limited calories elsewhere but looked decent. Got upgrade to a corner room with nice views as globalist - no terrace which wasnt a big deal due to the strong winds with the storm.