Front desk staff misunderstanding Globalist benefits
Jul 25, 2018, 2:14 pm
#16
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Just stayed at Miraval with my wife. Resort fees are 23% of daily rate. Daily rate was $459 per person per night. Even if you share a room they set up individual accounts. At checkout my $300+ in resort fees were waived but my wife was billed. Had to argue with them at checkout. Was asked if my wife was glob also. They did remove them. Having to negotiate for stated benefits at checkout negates the relaxation you are supposed to get after a stay at Miraval.
Jul 25, 2018, 2:40 pm
#17
Join Date: Jan 2008
Posts: 3,578
They tried to do that when I stayed last year as well. I argued and eventually they took them off. The terms seem clear to me, and no hotel charges 2 resort fees for 1 room but they are doing it just to try and recoup the nightly credit per person and increase profit on glob rooms.
Jul 27, 2018, 11:33 pm
#18
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I now understand why Hyatt Headquarters does not want individual properties to do their own bonuses / amenities.
Checked in to HP Grand Rapids South for one night. I was informed that I had "won" ... and there's only one winner per day ... the "Guest Of Honor" for the day. So I could have my choice of a free dessert, two free sodas, or 200 bonus points.
I chose the points. Late to arrive, early to depart ... the points were more meaningful to me that then other options.
Then I asked about my bottle of water. "Sir, the computer selected you as Guest of Honor, so you don't get any other benefits."
Wow. Just wow.
Checked in to HP Grand Rapids South for one night. I was informed that I had "won" ... and there's only one winner per day ... the "Guest Of Honor" for the day. So I could have my choice of a free dessert, two free sodas, or 200 bonus points.
I chose the points. Late to arrive, early to depart ... the points were more meaningful to me that then other options.
Then I asked about my bottle of water. "Sir, the computer selected you as Guest of Honor, so you don't get any other benefits."
Wow. Just wow.
Jul 28, 2018, 3:53 pm
#19
Join Date: Jan 2008
Posts: 3,578
I now understand why Hyatt Headquarters does not want individual properties to do their own bonuses / amenities.
Checked in to HP Grand Rapids South for one night. I was informed that I had "won" ... and there's only one winner per day ... the "Guest Of Honor" for the day. So I could have my choice of a free dessert, two free sodas, or 200 bonus points.
I chose the points. Late to arrive, early to depart ... the points were more meaningful to me that then other options.
Then I asked about my bottle of water. "Sir, the computer selected you as Guest of Honor, so you don't get any other benefits."
Wow. Just wow.
Checked in to HP Grand Rapids South for one night. I was informed that I had "won" ... and there's only one winner per day ... the "Guest Of Honor" for the day. So I could have my choice of a free dessert, two free sodas, or 200 bonus points.
I chose the points. Late to arrive, early to depart ... the points were more meaningful to me that then other options.
Then I asked about my bottle of water. "Sir, the computer selected you as Guest of Honor, so you don't get any other benefits."
Wow. Just wow.