Extending expiration on free hyatt nights?
Jan 12, 2019, 2:21 pm
#16
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I called in just today for certificates that expired in mid-October 2018; they gave me 40k points for both certificates. I only have 9 stayed nights (so no earned status, just from the credit card). The CSA had to go get a supervisor, but the supervisor gave me the points no questions asked.
Jan 29, 2019, 4:01 pm
#21
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
I have a One Night Award (Category 1-7) for reaching Globalist Status which will expire on March 22, 2019 and
I wanted to use this award at Park Hyatt Tokyo (Category 7) in the first half of May.
I have checked with Hyatt and there is nothing in the rules that would prevent a Globalist from exchanging his/her Award with another Globalist’s Award that expires at a later date. (The only caveat is that Hyatt would not be responsible in case of fraud.)
If someone has a similar award (Category 1-7) which they planned on using before March 22 and which expires after May 15, 2019 I would be willing to work out some sort of an exchange and help in the future as I will be requalifying early again.
Please let me know or send me a private message. Thanks
I wanted to use this award at Park Hyatt Tokyo (Category 7) in the first half of May.
I have checked with Hyatt and there is nothing in the rules that would prevent a Globalist from exchanging his/her Award with another Globalist’s Award that expires at a later date. (The only caveat is that Hyatt would not be responsible in case of fraud.)
If someone has a similar award (Category 1-7) which they planned on using before March 22 and which expires after May 15, 2019 I would be willing to work out some sort of an exchange and help in the future as I will be requalifying early again.
Please let me know or send me a private message. Thanks
Feb 8, 2019, 3:11 am
#22
Suspended
Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
Hi,
my chase card free night expires in 3 days. I could use it for a staycation this weekend but I'd rather get 10k points at this point... I have no status through stay. Will the points be awarded after expiration? I called for an extension but the agent said no-no. I had same issue last year and I did receive points. thanks
my chase card free night expires in 3 days. I could use it for a staycation this weekend but I'd rather get 10k points at this point... I have no status through stay. Will the points be awarded after expiration? I called for an extension but the agent said no-no. I had same issue last year and I did receive points. thanks
Feb 11, 2019, 10:39 am
#24
Join Date: May 2014
Posts: 25
My free night expired yesterday. I called today and spoke with a very nice rep, but she stated the rule changed in Nov 2018 and they no longer can award points or date extension, and that is was a Chase decision, not Hyatts'. I had managed to get a 10K courtesy a year ago the last time my cert expired. so this year, I called about 3 weeks ago and the rep then said to wait until the cert expired and call back. I wish she had told me that the rule changed last year. None the less, today, after being told no extension and that they were aware I had got the 10K last year, they could do nothing for me. So, I asked to speak with a supervisor. I started off by telling the supe that even though I did not get what I had asked for that the rep I just spoke with was very kind and professional and represented Hyatt very well. After some quick conversation, she said she could not extend the date but as a last time, one time courtesy, and she was pleasantry firm in telling me this IS the last time, she did provide 10K courtesy points saying she could do that because I had spoke with someone a few weeks ago who advised me incorrectly to call back. Low and behold, 5 or 6 minute call and I got 10K so I am happy.
Feb 12, 2019, 6:33 am
#25
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
A few years ago, it was no problem at all to extend a certificate with Hyatt. That changed to a hard no, and now it sounds like it's changed at least twice since the last time I looked at it.
Feb 12, 2019, 1:19 pm
#26
Join Date: Mar 2016
Posts: 981
My free night expired yesterday. I called today and spoke with a very nice rep, but she stated the rule changed in Nov 2018 and they no longer can award points or date extension, and that is was a Chase decision, not Hyatts'. I had managed to get a 10K courtesy a year ago the last time my cert expired. so this year, I called about 3 weeks ago and the rep then said to wait until the cert expired and call back. I wish she had told me that the rule changed last year. None the less, today, after being told no extension and that they were aware I had got the 10K last year, they could do nothing for me. So, I asked to speak with a supervisor. I started off by telling the supe that even though I did not get what I had asked for that the rep I just spoke with was very kind and professional and represented Hyatt very well. After some quick conversation, she said she could not extend the date but as a last time, one time courtesy, and she was pleasantry firm in telling me this IS the last time, she did provide 10K courtesy points saying she could do that because I had spoke with someone a few weeks ago who advised me incorrectly to call back. Low and behold, 5 or 6 minute call and I got 10K so I am happy.
Feb 12, 2019, 1:30 pm
#27
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Feb 12, 2019, 2:53 pm
#28
Join Date: Mar 2016
Posts: 981
Ahh...good to know. I doubt I will have an issue with it since with a family, staying at a HP and HH is actually preferable. But it is a good lesson for me personally to use ASAP rather than wait for the best possible redemption.
Apr 24, 2019, 4:57 pm
#30
Join Date: Nov 2014
Posts: 20
Still possible as of today
Called to ask about an expired Cat 1-4 Chase free night certificate and was told this isn't possible since it's a Chase certificate (and not their own certificate) but later asked for points courtesy, was transferred to the manager and they were happy to issue this one-time courtesy credit of 10,000 points.
It used to be their policy but is no longer, so the managers are nice to do this credit as a one-time point courtesy. It looks like it will work for most of 2019.
It used to be their policy but is no longer, so the managers are nice to do this credit as a one-time point courtesy. It looks like it will work for most of 2019.