Extending expiration on free hyatt nights?
#31
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Called to ask about an expired Cat 1-4 Chase free night certificate and was told this isn't possible since it's a Chase certificate (and not their own certificate) but later asked for points courtesy, was transferred to the manager and they were happy to issue this one-time courtesy credit of 10,000 points.
It used to be their policy but is no longer, so the managers are nice to do this credit as a one-time point courtesy. It looks like it will work for most of 2019.
It used to be their policy but is no longer, so the managers are nice to do this credit as a one-time point courtesy. It looks like it will work for most of 2019.
Data points suggest that they will usually do it for globalists but not for anyone else (maybe you will very rarely find someone to do it for you as a non-globalist)
I'm guessing that doing it for globalists is an unpublished policy, but it's hard to be sure. So, there is always a risk.
#32
Join Date: Feb 2018
Posts: 167
I have a Cat 1-4 expiring on Mon and don't think I can use it (kicking myself for paying cash at a Cat 4 in Jan). Is it better to just mattress run with it for 1 qualifying night at the local HP (Cat 3) or let it expire and count on the courtesy points afterward? I'm a Globalist lite if that might affect my chances of the courtesy.
#33
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,412
I have a Cat 1-4 expiring on Mon and don't think I can use it (kicking myself for paying cash at a Cat 4 in Jan). Is it better to just mattress run with it for 1 qualifying night at the local HP (Cat 3) or let it expire and count on the courtesy points afterward? I'm a Globalist lite if that might affect my chances of the courtesy.
#34
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
They're not supposed to give points anymore. If you don't have a concierge, you're taking a risk by not using it, but unless you really need that one qualifying night, it's probably worth the gamble.
#35
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 12,979
I have a Cat 1-4 expiring on Mon and don't think I can use it (kicking myself for paying cash at a Cat 4 in Jan). Is it better to just mattress run with it for 1 qualifying night at the local HP (Cat 3) or let it expire and count on the courtesy points afterward? I'm a Globalist lite if that might affect my chances of the courtesy.
1500 promo points for the HP mattress run as well. So 1 elite night + 1,500 points versus a lottery ticket...
#37
Join Date: May 2012
Location: Orange County, CA
Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
Posts: 598
I emailed my concierge last week and she told me to email her back after the cert expired and she would see what she could do for me. Sounded very vague, but looks to be some hope at the end of the tunnel. I have a cert expiring Saturday, and I really would just rather be at home.
#38
Join Date: Dec 2014
Posts: 6
Still giving out 10K for 1-4 chase certs
called in tonight regarding my chase 1-4 free night that expired earlier in may. was put on hold for 10 minutes or so, rep came back and let me know she was able to get 10,000 points for me for the expired night. No mention of any new policy or it being a one time exception. Discoverer status with just 2 qualifying nights and 13K base points YTD.
#39
Join Date: Aug 2011
Programs: Hyatt Globlist,MarriottPlat,Hilton Gold,Delta Silver,National EE,Avis President Club, Hertz PC
Posts: 197
Expiring 1-7 award
called in tonight regarding my chase 1-4 free night that expired earlier in may. was put on hold for 10 minutes or so, rep came back and let me know she was able to get 10,000 points for me for the expired night. No mention of any new policy or it being a one time exception. Discoverer status with just 2 qualifying nights and 13K base points YTD.
Had a few stays this month that I could've used award but nothing cat 7 or high point so I decided to call and get 20k points. After 3 calls and twitter all saying nothing they can do I burned it at local Hyatt place. Was too tired to travel to nyc for the night and park Hyatt wasn't available.
#40
Join Date: Nov 2015
Location: New york, NY
Programs: Korean Air Morning Calm, Hertz President's Circle, Avis Preferred Plus and IHG Spire Ambassador
Posts: 137
I was unsuccessful in converting my expired cat 1-4 award cert into points with Explorist hotline and Hyatt senior manager. They would not budge
#41
Join Date: May 2010
Posts: 269
My free night expired 6/10 and I realized it on 6/11. Called Hyatt, spoke to customer service and manager, nothing. Sent a tweet, they responded saying they can't do anything and call Chase. Called Chase, nothing they could do, blamed Hyatt. Tweeted to Hyatt that Chase blamed them, they did nothing.
#43
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Titanium, Radisson Gold, Hyatt Globalist, M life Gold, IHG Spire
Posts: 918
Have the people who got turned down tried to HUCA? I'm just one person but it worked for me.
I suspect some of the people in this thread have no first hand experience extending Hyatt free nights, and are just regurgitating other people's speculation.
I suspect some of the people in this thread have no first hand experience extending Hyatt free nights, and are just regurgitating other people's speculation.
#45
Join Date: May 2010
Posts: 269
I tried 3x and nothing