What happens if you don't show up for a nonrefundable award booking?
Apr 8, 2018, 3:55 pm
#1
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What happens if you don't show up for a nonrefundable award booking?
I am booking a three night stay for next year, and the terms of the reservation says that it's full deposit required at booking / non-refundable.
If I have to cancel my booking or don't show up for the booking, will they just take my points away (20,000 WOH pts / night) or will they charge me the cash price ($950/night)?
EDIT: @HyattConcierge answer - you get charged the cash rate on the day of cancellation
If I have to cancel my booking or don't show up for the booking, will they just take my points away (20,000 WOH pts / night) or will they charge me the cash price ($950/night)?
EDIT: @HyattConcierge answer - you get charged the cash rate on the day of cancellation
Last edited by samwise6222; Apr 8, 2018 at 9:06 pm Reason: update
Apr 8, 2018, 4:55 pm
#3
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You can email SPG customer service to pick between the cash rate and points (they have this instruction on your point bookings). I've done it before.
Apr 8, 2018, 5:54 pm
#4
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That is the default, but as pointed out above, you can easily swap it out. However, SPG has never had a bs policy of making an award reservation non-refundable. And I'd also say that all this discussion about SPG is off-topic.
Apr 8, 2018, 6:18 pm
#5
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The points would be refunded and any penalty would be charged to the credit card on file instead
Yikes.
Apr 8, 2018, 8:21 pm
#6
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Apr 9, 2018, 5:36 am
#10
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Apr 9, 2018, 7:55 am
#11
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https://twitter.com/HyattConcierge/s...39899237896192
No-show equals the day of check-in walk up rate? Wow.
No-show equals the day of check-in walk up rate? Wow.
What's wilder about this situation is that they're going to do that even if you cancel a month out. I haven't seen such strict non-refundable terms on points bookings before.
Obvious question -- which property are we talking about?
Apr 9, 2018, 8:56 am
#12
Join Date: Mar 2015
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You may want to call the property direct. I had the same issue at a Fairmont and the corporate people told me the same thing as you.
When I called the hotel direct they assured me this would not be the case.
We did not end up cancelling so I did not have to find out for sure
When I called the hotel direct they assured me this would not be the case.
We did not end up cancelling so I did not have to find out for sure
Apr 9, 2018, 9:35 am
#13
Join Date: Feb 2000
Posts: 6,545
it is certainly good to know, for certain high-demand bookings, of the potential financial exposure.
yes, in practice, status and dealing directly with hotel will likely mitigate the loss, but I still like to always know my maximum downside risk up front
yes, in practice, status and dealing directly with hotel will likely mitigate the loss, but I still like to always know my maximum downside risk up front
Apr 9, 2018, 10:16 am
#14
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I would be careful about advising others to initiate chargebacks in this circumstance.
Apr 9, 2018, 10:33 am
#15
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Park Hyatt Maldives has 30 - 60 day cancellation requirement, which would expose you to $10,000+ penalty if you had to cancel at the last minute.
A lot of properties around the New Years Eve has non-refundable policy for point bookings.
A lot of properties around the New Years Eve has non-refundable policy for point bookings.