Hotel wont take my TSU
Apr 4, 2018, 8:46 am
#1
Original Poster
Join Date: Nov 2013
Location: Maui HI
Programs: 1k MM, Hyatt Diamond,Marriott Gold, IHG Sphire, SPG Gold, Hilton Diamond, Carson Gold
Posts: 329
Hotel wont take my TSU
Tried using a TSU for Park Hyatt Vienna the standard suite is available but hotel wont confirm because date is to far out mid August. I have never had this happen before is this common?
Apr 4, 2018, 9:10 am
#3
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
They've always been applicable once the TSU suite is available. I've done it farther than 4 months ahead too. Weird.
Apr 4, 2018, 10:02 am
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
I've confirmed TSUs more than four months in advance at other PHs.
Apr 4, 2018, 10:17 am
#6
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
- Are you booked with an Eligible Rate? (C+P, Points, or a standard paid rate NOT through an OTA)
- When does your TSU expire? You didn't by any chance qualify for Globalist prior to mid-August did you?
- Does PH Vienna have the suite available for the entire stay? It appears "Park Suite" is their standard room, although it doesn't actually say so when booking through Hyatt.
- WHO won't confirm that upgrade/data? Are you talking to Hyatt Globalist reps, or talking to the hotel directly? Side note: Don't talk to the hotel directly. Applying TSUs to reservations is a Hyatt corporate function. I highly recommend sending a message on Twitter to @HyattConcierge, that's the fastest and most reliable method out there (AND as a bonus it's also written/permanent record).
Apr 4, 2018, 6:26 pm
#7
Original Poster
Join Date: Nov 2013
Location: Maui HI
Programs: 1k MM, Hyatt Diamond,Marriott Gold, IHG Sphire, SPG Gold, Hilton Diamond, Carson Gold
Posts: 329
It's a point and cash stay
Suite was available stay is 8-10 out 8-13.
TUS expires November 2018
Hotel told my globalist concierge to far out to confirm.
Suite was available stay is 8-10 out 8-13.
TUS expires November 2018
Hotel told my globalist concierge to far out to confirm.
Apr 4, 2018, 7:10 pm
#8
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
Apr 4, 2018, 8:35 pm
#9
Join Date: Feb 2011
Posts: 849
That's really odd. You should call back and speak to someone else. Speak to the GM or a supervisor. Good luck. Let us know how it goes.
Not to say your concierge sucks, but try going through other channels. I keep reading negative stories about the concierges so maybe your concierge doesn't know how to apply one or is lazy or something.
Not to say your concierge sucks, but try going through other channels. I keep reading negative stories about the concierges so maybe your concierge doesn't know how to apply one or is lazy or something.
Apr 5, 2018, 6:55 am
#12
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
The plain fact is that the hotel is making up rules on the fly, to suit their own whim and fancy.
Kindly suggest to the hotel that you'd like to follow ALL the real rules, and NONE of the made-up ones.
Apr 6, 2018, 7:32 am
#15
Original Poster
Join Date: Nov 2013
Location: Maui HI
Programs: 1k MM, Hyatt Diamond,Marriott Gold, IHG Sphire, SPG Gold, Hilton Diamond, Carson Gold
Posts: 329