Hotel wont take my TSU
#16
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
I really don't think that this is an ongoing issue. I don't think that the globalist line (when calling) or @HyattConcierge needs to "check with the hotel" before applying TSUs. They see that there's an eligible rate, and you have a TSU and apply it.
In my mind the moral of the story is to HUCA if it happens. Potentially trying Globalist/Twitter if your concierge doesn't get it right the first time.
In my mind the moral of the story is to HUCA if it happens. Potentially trying Globalist/Twitter if your concierge doesn't get it right the first time.
#17
Join Date: Sep 2008
Posts: 7,875
As someone else said, what does booking a TSU have anything to do with the hotel? Are you sure your concierge knows everything? Some may try hard, but not know all the details.
#18
Join Date: Jan 2005
Location: Maine
Programs: UA Gold, Hyatt Glob, Marriott Plat, National EE, Hertz PC
Posts: 706
I really don't think that this is an ongoing issue. I don't think that the globalist line (when calling) or @HyattConcierge needs to "check with the hotel" before applying TSUs. They see that there's an eligible rate, and you have a TSU and apply it.
In my mind the moral of the story is to HUCA if it happens. Potentially trying Globalist/Twitter if your concierge doesn't get it right the first time.
In my mind the moral of the story is to HUCA if it happens. Potentially trying Globalist/Twitter if your concierge doesn't get it right the first time.
#19
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,268
I think it's that you got the one wrong person the first time, as opposed to the one right person.
I booked seven months in advance last year for my TSU. Best application of a TSU ever for me.
I booked seven months in advance last year for my TSU. Best application of a TSU ever for me.