Hotel wont take my TSU

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Old Apr 6, 18, 8:14 am
  #16  
 
Join Date: Jul 2012
Programs: Hyatt Something?,Marriott Platinum, United Silver
Posts: 530
Originally Posted by cruisingmickey View Post
How did you get it to work? Looking to visit one day!
I really don't think that this is an ongoing issue. I don't think that the globalist line (when calling) or @HyattConcierge needs to "check with the hotel" before applying TSUs. They see that there's an eligible rate, and you have a TSU and apply it.

In my mind the moral of the story is to HUCA if it happens. Potentially trying Globalist/Twitter if your concierge doesn't get it right the first time.
jameswes is offline  
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Old Apr 10, 18, 12:04 am
  #17  
 
Join Date: Sep 2008
Posts: 4,096
Originally Posted by 1fan View Post
It's a point and cash stay
Suite was available stay is 8-10 out 8-13.
TUS expires November 2018
Hotel told my globalist concierge to far out to confirm.
As someone else said, what does booking a TSU have anything to do with the hotel? Are you sure your concierge knows everything? Some may try hard, but not know all the details.
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Old Apr 10, 18, 5:32 am
  #18  
 
Join Date: Jan 2005
Location: Northern Va
Programs: UA 1K, Hyatt Glob, Marriott Titanium, Hertz PC
Posts: 661
Originally Posted by jameswes View Post
I really don't think that this is an ongoing issue. I don't think that the globalist line (when calling) or @HyattConcierge needs to "check with the hotel" before applying TSUs. They see that there's an eligible rate, and you have a TSU and apply it.

In my mind the moral of the story is to HUCA if it happens. Potentially trying Globalist/Twitter if your concierge doesn't get it right the first time.
In my experience when using an all points booking or a points+cash booking they must call the hotel to confirm the application of the TSU as the hotel blocks out the room and notes it in the comments of the reservation. With an all cash booking the WOH agent can do it without having to call.
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Old Apr 11, 18, 10:49 am
  #19  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Ex Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 5,631
I think it's that you got the one wrong person the first time, as opposed to the one right person.

I booked seven months in advance last year for my TSU. Best application of a TSU ever for me.
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