Any compensation for air conditioning unit being out at Andaz Maui?
Apr 6, 2018, 10:09 am
#33
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
If anyone has a free room in hawaii at andaz level hotel without ac please let me know - i ll take it.
Comped night and 500 credit is a LOT of comp for a moderate inconvenience of having hot room for a few hours - this is hawaii not arizona in summer.. things cool down very quickly with sunset at 7 and breeze - open lanai and front door and it will be 74 within 10 min...
Comped night and 500 credit is a LOT of comp for a moderate inconvenience of having hot room for a few hours - this is hawaii not arizona in summer.. things cool down very quickly with sunset at 7 and breeze - open lanai and front door and it will be 74 within 10 min...
Apr 6, 2018, 10:24 am
#34
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,823
If anyone has a free room in hawaii at andaz level hotel without ac please let me know - i ll take it.
Comped night and 500 credit is a LOT of comp for a moderate inconvenience of having hot room for a few hours - this is hawaii not arizona in summer.. things cool down very quickly with sunset at 7 and breeze - open lanai and front door and it will be 74 within 10 min...
Comped night and 500 credit is a LOT of comp for a moderate inconvenience of having hot room for a few hours - this is hawaii not arizona in summer.. things cool down very quickly with sunset at 7 and breeze - open lanai and front door and it will be 74 within 10 min...
Bad things happen, but it's often the "cover-up" (or recovery) that gets you in trouble.
Apr 6, 2018, 11:44 am
#35
Join Date: Sep 2009
Location: Australia
Programs: Qantas Platinum, Hyatt Lifetime Globalist
Posts: 359
We are at HR Maui now and power went out one night at 3am and didnt come on until the next day, maybe midday.
We got a call from the VIP manager saying our suite was comped for the night.
Very good customer service
And that was without having to reach out and request anything.
We got a call from the VIP manager saying our suite was comped for the night.
Very good customer service
And that was without having to reach out and request anything.
Apr 6, 2018, 11:57 am
#36
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Compensation ... or resuscitation?
We usually rent houses on O`ahu that don't have A/C, but they are on a ridge or otherwise have windows that catch the trades. But, yeah, the Andaz Maui ... no way, even for free.
Apr 9, 2018, 12:39 pm
#37
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
One comped night plus $500 seems like excellent comp in this case. It's unfortunate it took some effort, but I'm guessing the OP gave the impression, perhaps unintentionally, that A/C wasn't a dealbreaker.
Perhaps it was "good customer service," but it's also possible Hyatt will recoup it via an insurance claim.
We are at HR Maui now and power went out one night at 3am and didnt come on until the next day, maybe midday.
We got a call from the VIP manager saying our suite was comped for the night.
Very good customer service
And that was without having to reach out and request anything.
We got a call from the VIP manager saying our suite was comped for the night.
Very good customer service
And that was without having to reach out and request anything.
Apr 9, 2018, 3:01 pm
#38
Join Date: May 2012
Posts: 470
Our first trip there in 2015 we were in an partial ocean suite on points + cash with DSU. Our AC went out the second day. After asking them to find a solution as a room with no ac was not acceptable for us and our newborn they moved us to a pool side suite and gave us 40k points.