Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hyatt | World of Hyatt
Reload this Page >

You have to ask for water in 2018?

You have to ask for water in 2018?

Reply

Old Mar 11, 18, 5:59 am
  #1  
Original Poster
 
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
You have to ask for water in 2018?

"Thank you for being a globalist and here's your free bottle of water" seems to be a 2017 thing. In 2018, unless you specifically _ask_ for water, it's seldom offered.

9 Hyatt stays so far this year.
- 2 outside USA (water offered in abundance)
- 1 at a hotel where water is available in the mini-bar for all guests
- 6 stays: water NOT offered unless you specifically ask

To be fair, I always arrive _late_ at night after a full days work and/or travel. Perhaps the graveyard shift isn't fully trained.

Referring to WoH terms and conditions, they do say that you must specifically ask for water. It's unclear whether you must ask _only_ at hotels which give you an empty bottle, or at all hotels. In my experience, it's All Hotels In The USA. I wonder if this is a new Hyatt trend, where you have to specifically ask for each and every benefit?

If it's any consolation, Starwood is equally crappy: you have to specifically ask for your free bottle of water.

From WoH terms and conditions. (all three tiers get the same water benefit):
Discoverists receive a complimentary bottle of water each day of their stay at participating Park Hyatt, Miraval, Grand Hyatt, Hyatt Regency, Hyatt, Andaz, Hyatt Centric, The Unbound Collection by Hyatt (excluding Oasis Homes), Hyatt Place, Hyatt House, Hyatt Zilara, or Hyatt Ziva hotels and resorts. Select Hyatt hotels and resorts may (at the hotelís or resortís discretion) provide guests with a reusable water bottle and access to filtered water filling stations. Guests at such hotels and resorts may receive the complimentary bottled water available pursuant to this benefit by asking a front-desk Colleague at the applicable hotel or resort. This benefit is not offered at Hyatt Residence Club resorts, Oasis Homes, or M life Rewards destinations.
CloudCoder is offline  
Reply With Quote
Old Mar 11, 18, 6:27 am
  #2  
Four Seasons Contributor BadgeHyatt Contributor Badge
 
Join Date: Mar 2013
Location: Parts Unknown
Posts: 6,192
Originally Posted by CloudCoder View Post

Referring to WoH terms and conditions, they do say that you must specifically ask for water. It's unclear whether you must ask _only_ at hotels which give you an empty bottle, or at all hotels. In my experience, it's All Hotels In The USA. I wonder if this is a new Hyatt trend, where you have to specifically ask for each and every benefit?

If it's any consolation, Starwood is equally crappy: you have to specifically ask for your free bottle of water.
My Globber profile states I like extra water in the room, suite, villa but not every property cares to oblige. The only time I've never had water is if I'm switched to a brand new room and the profile requests didn't carry over.
North America
PH NY has child sized bottles and kind of chintzy with them. Slow to bring them upon request. Ended up needing like 8 mini bottles if you're making coffee or trying to drink your daily needs. Andaz 5th had their interesting mini bar that was never fully stocked. At least their NY state water was a full size.

Outside NA
Generally, quite plentiful and full sized.
PHs Seoul, Busan, Tokyo, - 4 minimum and some refrigerated like I requested. GH Seoul only 2 in room.

Last edited by Aventine; Mar 11, 18 at 6:39 am
Aventine is offline  
Reply With Quote
Old Mar 11, 18, 7:33 am
  #3  
Original Poster
 
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
It just seems like, more and more, we have to specifically ask for our benefits:
- bottle of water
- late checkout
- best room available
- bonus points
- breakfast charges removed from bill
- etc.

Call me nostalgic, but I still remember the Good Old Days where hotels delivered on their written promises without your having to specifically ask them to keep each individual promise.
getagb likes this.
CloudCoder is offline  
Reply With Quote
Old Mar 11, 18, 9:35 am
  #4  
A FlyerTalk Posting Legend
2019 FlyerTalk Awards
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 78,615
I'm still missing the Diamond welcome amenity being offered, with being asked to choose a food item and a beverage plus a delivery time at check in.
MSPeconomist is offline  
Reply With Quote
Old Mar 11, 18, 11:04 am
  #5  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.021MM; Bonvoy Au-197; PCC Elite+; CWC Au-197; CCC Elite; WoH Dis
Posts: 48,694
I'm happy to hear Hyatt is being more environmentally responsible. By the year 2020, there wil be more plastic in the oceans than fish. I have never been to a hotel that didn't have safe drinking water available right from the tap.

Originally Posted by CloudCoder View Post
Starwood is equally crappy: you have to specifically ask for your free bottle of water.
Another reason I love Starwood.

Originally Posted by CloudCoder View Post
From WoH terms and conditions.
Which apparently you posted without reading. To wit,
Discoverists receive a complimentary bottle of water each day of their stay at participating Park Hyatt, ...
Each hotel is free to determine whether or not to provide bottled water at their discretion.
rwm818 likes this.
mahasamatman is offline  
Reply With Quote
Old Mar 11, 18, 11:24 am
  #6  
Moderator: Mileage Run, InterContinental Hotels & Radisson Hotel Group
 
Join Date: May 2004
Posts: 5,318
Originally Posted by mahasamatman View Post
I'm happy to hear Hyatt is being more environmentally responsible. By the year 2020, there wil be more plastic in the oceans than fish. I have never been to a hotel that didn't have safe drinking water available right from the tap.
You must not have been to a lot of places in Asia/Africa/etc. There are many locations where you absolutely can't assume that "safe drinking water" will come from the tap. I agree that plastic bottles are terrible for the environment, and I have participated in our local campaign to ban retailers from using plastic bags, but there most certainly are locations where I only drink bottled water.
jpdx is offline  
Reply With Quote
Old Mar 11, 18, 11:53 am
  #7  
2019 FlyerTalk Awards
 
Join Date: Nov 2011
Location: California
Programs: Hyatt Whateverist, Starwood LTP, Marriot Platinum (SPG merge)
Posts: 2,121
Originally Posted by mahasamatman View Post
I'm happy to hear Hyatt is being more environmentally responsible. By the year 2020, there wil be more plastic in the oceans than fish.

How will the plastic bottle I recycle in Topeka end up in the ocean as part of some dubious statistic?
JackE is offline  
Reply With Quote
Old Mar 11, 18, 12:13 pm
  #8  
 
Join Date: Jan 2016
Posts: 641
A couple of decades ago, before our obsession with bottled water, it was not unusual for hotel rooms to have a separate, plumbed feed of drinking water ( as an extra line in the bathroom sink). Now that's never seen, not even in new builds.
I prefer my own insulated water bottle, and would fill it for use if a clean source were provided, but now the only source is the bottled water in the room/lounge, thereby defeating the purpose from an environmental perspective.
paolo64 is offline  
Reply With Quote
Old Mar 11, 18, 12:29 pm
  #9  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 6,266
Originally Posted by jpdx View Post
You must not have been to a lot of places in Asia/Africa/etc. There are many locations where you absolutely can't assume that "safe drinking water" will come from the tap. I agree that plastic bottles are terrible for the environment, and I have participated in our local campaign to ban retailers from using plastic bags, but there most certainly are locations where I only drink bottled water.
Agreed, but it still makes far more "green" sense for a hotel to offer a filtered or bottled water dispenser for guests to refill their own containers. At best these things are hidden away in the gym, rather than in the lobby or executive lounge.

You mention two parts of the world where indeed you don't want to be drinking from the tap, but also can't rely on the plastic being recycled or treated in a responsible manner.
craigthemif is offline  
Reply With Quote
Old Mar 11, 18, 1:16 pm
  #10  
Moderator: Mileage Run, InterContinental Hotels & Radisson Hotel Group
 
Join Date: May 2004
Posts: 5,318
Originally Posted by craigthemif View Post
Agreed, but it still makes far more "green" sense for a hotel to offer a filtered or bottled water dispenser for guests to refill their own containers. At best these things are hidden away in the gym, rather than in the lobby or executive lounge.

You mention two parts of the world where indeed you don't want to be drinking from the tap, but also can't rely on the plastic being recycled or treated in a responsible manner.
It's not like those "parts of the world" don't have any hotels that deliver water in refillable glass bottles to the rooms; these hotels are just generally more upscale, boutique-y, or eco-themed. I suspect that for large chain hotels like Hyatt, you wouldn't get hotel owners onboard. A bigger problem still may be that in those "parts of the world" not a small number of travelers will be conditioned to expect bottled water as the "safe" option.

Even in places with safe drinking water, there may be travelers who are not monsters and still would like to receive the water bottle the program promises -- for instance, business travelers who take the water bottle to the car to the morning when they leave the hotel.
jpdx is offline  
Reply With Quote
Old Mar 11, 18, 7:42 pm
  #11  
2019 FlyerTalk Awards
 
Join Date: Nov 2011
Location: California
Programs: Hyatt Whateverist, Starwood LTP, Marriot Platinum (SPG merge)
Posts: 2,121
My personal experience is the opposite. Except in weird properties that have refilling stations instead of bottled water, I've mostly seen properties very proactive in providing water -- sometimes more than one per day. I mostly travel in California.
JackE is offline  
Reply With Quote
Old Mar 11, 18, 9:56 pm
  #12  
FlyerTalk Evangelist & Ambassador: China
 
Join Date: Aug 2005
Location: DEN/SFO/PVG
Programs: DL DM/MM, UA 1K, AA Gold, HH Dia, WOH Glob, IHG Plat, Marriott Plat, NA EE, Hertz PC
Posts: 17,068
GH and Hyatt Olive 8 in SEA last week said water in the rooms were free for me (despite the tags saying $5).
mnredfox is offline  
Reply With Quote
Old Mar 11, 18, 11:22 pm
  #13  
 
Join Date: Jan 2017
Posts: 669
Originally Posted by CloudCoder View Post
It just seems like, more and more, we have to specifically ask for our benefits:
- bottle of water
- late checkout
- best room available
- bonus points
- breakfast charges removed from bill
- etc.

Call me nostalgic, but I still remember the Good Old Days where hotels delivered on their written promises without your having to specifically ask them to keep each individual promise.
It's so true. Traveling, and especially dealing with hotels and airlines, has made me a much more assertive person. Otherwise you just leave so much on the table... It does get old having to ask for things so often that you feel like you shouldn't have to, though.
jiaogulan is offline  
Reply With Quote
Old Mar 12, 18, 6:07 pm
  #14  
 
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 11,855
Not sure which are the 6 properties mentioned by OP, but this is what I tend to see these days ... this one is 1L bottle of Aquafina, 2 in the room with the same tag, replaced each day during our stay.


LIH Prem is offline  
Reply With Quote
Old Mar 12, 18, 6:25 pm
  #15  
 
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 2,939
Originally Posted by jpdx View Post
It's not like those "parts of the world" don't have any hotels that deliver water in refillable glass bottles to the rooms; these hotels are just generally more upscale, boutique-y, or eco-themed. I suspect that for large chain hotels like Hyatt, you wouldn't get hotel owners onboard. A bigger problem still may be that in those "parts of the world" not a small number of travelers will be conditioned to expect bottled water as the "safe" option.

Even in places with safe drinking water, there may be travelers who are not monsters and still would like to receive the water bottle the program promises -- for instance, business travelers who take the water bottle to the car to the morning when they leave the hotel.
At the Conrad Koh Samui, they have been using glass bottles for years. The bottles have the inevitable scuffs and scrapes from being reused so many times, but I fully support this sort of thing to reduce waste plastic in countries with marginal water systems. In the US, I always drink tap water. If I am backpacking or hiking-in to a job site, I always use canteens filled with delicious tap water.

The bottled water industry has really conned the public about the supposed "contaminants" in tap water. As always, you should, "follow the money". Penn and Teller did a documentary showing that bottled water is no safer than tap water in most US locations. Here is a short clip of their show:


Last edited by zombietooth; Mar 12, 18 at 6:32 pm
zombietooth is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread