Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Hyatt | World of Hyatt
Reload this Page >

Hyatt + Amex Fine hotel and resorts

Hyatt + Amex Fine hotel and resorts

Old Sep 25, 17, 6:23 pm
  #1  
Original Poster
 
Join Date: Dec 2014
Posts: 19
Hyatt + Amex Fine hotel and resorts

Hi-

If I'm a globalist and booking through Amex' FHR program, I know I get stay credit etc. but do I get the benefit of Globalist waived resort fees?
rabido is offline  
Old Sep 25, 17, 9:32 pm
  #2  
 
Join Date: Feb 2000
Posts: 4,391
yes, from experience at HR Lake Tahoe, with the caveat that my experience is based on the comparable Virtuoso rate

i always find either better benefits or better rate with ClassicTravel Virtuoso self-service bookings vs. AMEX FHR. For instance, Virtuoso rate will pare with Sunshine On Sale 4th Night Free while AMEX offers only the standard rate
Colin is offline  
Old Sep 25, 17, 11:15 pm
  #3  
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 7,834
Isn’t the resort fee waiver only on all-points bookings?
josephstern is online now  
Old Sep 25, 17, 11:23 pm
  #4  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 87,701
Originally Posted by josephstern View Post
Isn’t the resort fee waiver only on all-points bookings?
NO, Globs avoid resort fees on all Hyatt-eligible bookings while the free parking for Globs only applies to award stays.
MSPeconomist is offline  
Old Sep 28, 17, 5:36 pm
  #5  
Original Poster
 
Join Date: Dec 2014
Posts: 19
I’ll let you know how I fare (staying at the Andaz Maui in a couple of weeks), The sixth night free deal that FHR was offering was a great deal compared to booking direct, even as globalist.
rabido is offline  
Old Sep 28, 17, 6:36 pm
  #6  
 
Join Date: Jan 2009
Location: BKK
Posts: 6,703
Originally Posted by rabido View Post
Iíll let you know how I fare (staying at the Andaz Maui in a couple of weeks), The sixth night free deal that FHR was offering was a great deal compared to booking direct, even as globalist.
The good thing is that even if Glob benefits were not applied per the new policy- which is utterly stupid if that's the case for FHR/Virtuoso rates- most benefits e.g. upgrade and breakfast are included either way.

In the fast FHR and Virtuoso offen stacked with Hyatt Diamond, resuting in double upgrades, or even more generous upgrades.
MikeFromTokyo is offline  
Old Sep 29, 17, 11:29 pm
  #7  
 
Join Date: Jan 2015
Posts: 212
Originally Posted by rabido View Post
Iíll let you know how I fare (staying at the Andaz Maui in a couple of weeks), The sixth night free deal that FHR was offering was a great deal compared to booking direct, even as globalist.
The front desk at Andaz Maui didn't waive resort fees for my FHR reservation earlier this year. Said it was not an eligible rate.
princesakura is offline  
Old Sep 30, 17, 9:33 am
  #8  
A FlyerTalk Posting Legend
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 90,411
Originally Posted by princesakura View Post
The front desk at Andaz Maui didn't waive resort fees for my FHR reservation earlier this year. Said it was not an eligible rate.
That hotel is notoriously bad with regard to status benefits.
GUWonder is online now  
Old Dec 10, 17, 9:06 pm
  #9  
Original Poster
 
Join Date: Dec 2014
Posts: 19
They did waive the resort fees, on both rooms. All in all worked out great. My spa credit of $100 per room wasn't initially applied and had to get them to credit me post invoice.
rabido is offline  
Old Dec 11, 17, 8:06 am
  #10  
 
Join Date: Mar 2017
Posts: 240
Originally Posted by rabido View Post
They did waive the resort fees, on both rooms. All in all worked out great. My spa credit of $100 per room wasn't initially applied and had to get them to credit me post invoice.
Did they automatically waive the resort fee or did you have to ask them to waive it?
slm9555 is offline  
Old Dec 28, 17, 9:40 pm
  #11  
Original Poster
 
Join Date: Dec 2014
Posts: 19
My first room was waived. Second room I had to ask for it but there was no quibbling or indication that they were doing me a favor.
rabido is offline  
Old Jan 11, 18, 7:57 am
  #12  
 
Join Date: Mar 2017
Posts: 240
Recent stay at Hyatt Indian Wells

stayed here on an FHR booking and I am a globalist now. When it came to a room upgrade they only upgraded me 1 level from my base booking. I inquired about a suite and they said with FHR booking they typically only upgrade 1 level and not multiple levels. I mentioned my globalist status and they said the FHR is a 3rd party booking and tried to distinguish it. I did push to get resort fee waived and club access but this was a little bit of a struggle. The hotel felt very strongly that FHR was a 3rd party and had no obligation to upgrade me to a standard suite.
slm9555 is offline  
Old Jan 11, 18, 8:48 am
  #13  
 
Join Date: Apr 2014
Programs: Hyatt Diamond, SPG Plat
Posts: 181
Originally Posted by slm9555 View Post
I did push to get resort fee waived and club access but this was a little bit of a struggle. The hotel felt very strongly that FHR was a 3rd party and had no obligation to upgrade me to a standard suite.
It seems like Hyatts are working harder these days to limit benefits unless you book directly through the website/hyatt phone line. Several years ago I used to stay at Indian Wells on FHR and had no problems getting FHR benefits. But I also stayed at Indian Wells recently on a non-FHR, regular Hyatt booking as a Globalist and found the benefits to be restricted compared to prior Diamond treatment. It looks like this hotel in particular is getting less generous with upgrades and benefits, whether for Globalist or FHR.
Katlor is offline  
Old Jan 11, 18, 9:26 am
  #14  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: SFO
Programs: AA EXP; AS 75K; UA 1K 1MM; Marriott Ambassador; Hilton Diamond (Aspire); Hyatt Explorist
Posts: 43,867
Originally Posted by slm9555 View Post
stayed here on an FHR booking and I am a globalist now. When it came to a room upgrade they only upgraded me 1 level from my base booking. I inquired about a suite and they said with FHR booking they typically only upgrade 1 level and not multiple levels. I mentioned my globalist status and they said the FHR is a 3rd party booking and tried to distinguish it. I did push to get resort fee waived and club access but this was a little bit of a struggle. The hotel felt very strongly that FHR was a 3rd party and had no obligation to upgrade me to a standard suite.
They are wrong. The issue is not whether you've booked through a third party, it's whether you've booked an eligible rate. AMEX bookings have traditionally been "eligible" rates, whereas wholesale rates (e.g., Expedia) have not.

​​​
Originally Posted by Katlor View Post
It seems like Hyatts are working harder these days to limit benefits unless you book directly through the website/hyatt phone line.
Definitely true, but this is a slightly different phenomenon, namely some Hyatt properties doing everything they can to weasel out of providing published benefits.
Kacee is offline  
Old Jan 11, 18, 10:43 am
  #15  
 
Join Date: Dec 2003
Location: LAX
Posts: 9,306
Get a manager, escalate.
azepine00 is offline  

Thread Tools
Search this Thread
Search Engine: