Oct 11, 2021, 6:25 am
Last edit by: 59Impala
More detailed information on Ziva and Zilara can be viewed here and are up to date. Such as restaurant menus, further hotel information, cabana reservations etc:
Zilara: https://zilaracapcana.resortsbyhyatt.com/
Ziva: https://zivacapcana.resortsbyhyatt.com/
Zilara: https://zilaracapcana.resortsbyhyatt.com/
Ziva: https://zivacapcana.resortsbyhyatt.com/
Zilara/Ziva Cap Cana Dominican Republic REVIEW - MASTER THREAD
Nov 1, 2019, 8:56 pm
#61
Join Date: Aug 2018
Posts: 31
Will do. Will probably speak with them tomorrow. Hyatt messenger team also confirmed it is Hyatt
Nov 2, 2019, 9:13 am
#64
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
I called the number that was emailed to me yesterday. The GSR was affable and informative (although not all information was entirely accurate--lots of spinning), but no accommodation or compensation was offered. The call was a "heads-up" more than anything else. Essentially, I was told if I had any concerns, I should speak with the management team on-property, and they will determine what is best.
I wasn't too thrilled with this... I suggested proactively discounting my stay a bit, especially given the timeline with my arrival taking place inside of two weeks, or inviting us back when the resort is operating as intended, and I was told my request will be passed on, but that was all they could do.
Will be interested to see if anyone else has a different experience...
I wasn't too thrilled with this... I suggested proactively discounting my stay a bit, especially given the timeline with my arrival taking place inside of two weeks, or inviting us back when the resort is operating as intended, and I was told my request will be passed on, but that was all they could do.
Will be interested to see if anyone else has a different experience...
Nov 2, 2019, 10:51 am
#65
Join Date: Jun 2013
Posts: 2,363
I called the number that was emailed to me yesterday. The GSR was affable and informative (although not all information was entirely accurate--lots of spinning), but no accommodation or compensation was offered. The call was a "heads-up" more than anything else. Essentially, I was told if I had any concerns, I should speak with the management team on-property, and they will determine what is best.
I wasn't too thrilled with this... I suggested proactively discounting my stay a bit, especially given the timeline with my arrival taking place inside of two weeks, or inviting us back when the resort is operating as intended, and I was told my request will be passed on, but that was all they could do.
Will be interested to see if anyone else has a different experience...
I wasn't too thrilled with this... I suggested proactively discounting my stay a bit, especially given the timeline with my arrival taking place inside of two weeks, or inviting us back when the resort is operating as intended, and I was told my request will be passed on, but that was all they could do.
Will be interested to see if anyone else has a different experience...
Nov 4, 2019, 12:33 pm
#66
Join Date: Jun 2016
Posts: 167
I called the number that was emailed to me yesterday. The GSR was affable and informative (although not all information was entirely accurate--lots of spinning), but no accommodation or compensation was offered. The call was a "heads-up" more than anything else. Essentially, I was told if I had any concerns, I should speak with the management team on-property, and they will determine what is best.
I wasn't too thrilled with this... I suggested proactively discounting my stay a bit, especially given the timeline with my arrival taking place inside of two weeks, or inviting us back when the resort is operating as intended, and I was told my request will be passed on, but that was all they could do.
Will be interested to see if anyone else has a different experience...
I wasn't too thrilled with this... I suggested proactively discounting my stay a bit, especially given the timeline with my arrival taking place inside of two weeks, or inviting us back when the resort is operating as intended, and I was told my request will be passed on, but that was all they could do.
Will be interested to see if anyone else has a different experience...
According to the Facebook "Fan Page", the opening for the Ziva has been pushed back to Nov 11 or Nov 21 depending on who is commenting.
Nov 4, 2019, 12:54 pm
#67
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
Zilara. We were hoping for a kid-free trip. Booking is 11/16-19.
Nov 4, 2019, 2:51 pm
#69
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
Literally just giving me a heads up that Ziva wont be open and that families/kids will be sharing Zilara with us so Zilara wont be kid-free. They said the managers are doing their best to keep kids and adults separated, hahaha... No options given... I was just told to speak to manager on property if I have any concerns. It was a friendly, but mostly pointless, phone call. I did ask for some modest compensation given the timeline (arriving in less than 2 weeks) and my financial expenditure on nonrefundable airfare... but I was told they were not authorizing anything over the phone. All adjustments are being made by hotel managers on-site after arrival. I was definitely perturbed by that, but there's not much I can do, apparently.
Nov 4, 2019, 6:40 pm
#70
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
Literally just giving me a heads up that Ziva wont be open and that families/kids will be sharing Zilara with us so Zilara wont be kid-free. They said the managers are doing their best to keep kids and adults separated, hahaha... No options given... I was just told to speak to manager on property if I have any concerns. It was a friendly, but mostly pointless, phone call. I did ask for some modest compensation given the timeline (arriving in less than 2 weeks) and my financial expenditure on nonrefundable airfare... but I was told they were not authorizing anything over the phone. All adjustments are being made by hotel managers on-site after arrival. I was definitely perturbed by that, but there's not much I can do, apparently.
I reminded her that we wanted to stay at Hyatt as Globalists (need the elite nights, too!) and we booked what we did based on what was advertised many months ago, but now they are not delivering (spa not open, gym not open, water park not open, kids in the adults-only area, etc). I advised her to request a discounted rate again or invite us back sometime in 2020 when things are operating at full capacity. Playa Resorts (owner) seems to be playing it SUPER CHEAP here. Not cool.
Nov 5, 2019, 12:34 pm
#72
Join Date: May 2019
Programs: World of Hyatt, AAdvantage
Posts: 179
Update: I was just contacted via phone by one of the nice Omaha agents. She told me my requests were passed on to the hotel and the response from the hotel was that they offered to upgrade us to a club room. Which... wait for it... is what I'm booked in already, not to mention that I would be entitled to the club access already based on my Globalist status. She then said that they could have the hotel move our reservation to a "sister property" in Cap Cana if I would prefer, but there would be no discount--just transferring the reservation to a different hotel.
I reminded her that we wanted to stay at Hyatt as Globalists (need the elite nights, too!) and we booked what we did based on what was advertised many months ago, but now they are not delivering (spa not open, gym not open, water park not open, kids in the adults-only area, etc). I advised her to request a discounted rate again or invite us back sometime in 2020 when things are operating at full capacity. Playa Resorts (owner) seems to be playing it SUPER CHEAP here. Not cool.
I reminded her that we wanted to stay at Hyatt as Globalists (need the elite nights, too!) and we booked what we did based on what was advertised many months ago, but now they are not delivering (spa not open, gym not open, water park not open, kids in the adults-only area, etc). I advised her to request a discounted rate again or invite us back sometime in 2020 when things are operating at full capacity. Playa Resorts (owner) seems to be playing it SUPER CHEAP here. Not cool.
Nov 5, 2019, 3:29 pm
#73
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
Yes. This is exactly why I still need to stay at Hyatt rather than a Playa sister property. But a concession on the rate seems like a pretty modest ask on my part... hopefully they eventually oblige.
Nov 5, 2019, 6:47 pm
#74
Join Date: Aug 2018
Posts: 31
Had the same conversation as everyone else. They were very nice but didn't offer much. The rep did saybziva should be opened by the 20th. She also said that for the most part they will have separate adult pools and are try to keep the rooms separated
Nov 7, 2019, 9:11 am
#75
Join Date: Jun 2016
Posts: 167
Rough review here: https://thepointsguy.com/news/hyatt-...ning-problems/
I head down Nov 30. Will be making my voice heard if Ziva is not opened and there is not fair compensation.
I head down Nov 30. Will be making my voice heard if Ziva is not opened and there is not fair compensation.