World of Hyatt Globalist late checkout - bogus and inconsistent
Jul 20, 2017, 4:43 am
#31
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Hyatt Place properties have been the only problem ones for my late check-out requests, including Panama City, San Jose CR as well as Cd del Carmen and Celaya, Mexico.
I had to show them the rules before they relented.
The opposite happened at the rebranded Hyatt Centric Istanbul where the front desk advised that my key was preset for a late checkout. ^
I had to show them the rules before they relented.
The opposite happened at the rebranded Hyatt Centric Istanbul where the front desk advised that my key was preset for a late checkout. ^
Jul 20, 2017, 5:47 am
#32
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,991
I try to ensure a mention that I will use the 4pm check is in the reservation comments before I even arrive but only when the intention is to use it.
Jul 20, 2017, 5:59 am
#33
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
HH and HP usually have cleaning crews work early and leave early ... might not have anyone available after 2pm, so then they are giving up possible revenue room for the night
They aren't going to change the staffing policies - would likely push FT staff hours into OT or PT staff into FT benefits
They aren't going to change the staffing policies - would likely push FT staff hours into OT or PT staff into FT benefits
Jul 20, 2017, 8:39 am
#34
Join Date: Jan 2013
Programs: Marriott LT Plat, Hyatt Globalist, AA Plat
Posts: 199
Although I don't use it often, I have never had an issue with Hyatt late checkout either and I'm almost always asked at checkin if I would like it. This is one benefit that is very consistent based on my experience.
Since the spring when I paused Hyatt at 55 nights, I have moved all of my stays to Hilton. Hilton's Diamond late checkout is up to the property. And it happened that twice during tournament trips with my kids I did really need a late checkout and it didn't go well. One time they grudgingly agreed to change from noon to 12:30, the other time they reluctantly gave me until 1:00.
So I definitely appreciate the benefit at Hyatt. (But not much else anymore...)
Since the spring when I paused Hyatt at 55 nights, I have moved all of my stays to Hilton. Hilton's Diamond late checkout is up to the property. And it happened that twice during tournament trips with my kids I did really need a late checkout and it didn't go well. One time they grudgingly agreed to change from noon to 12:30, the other time they reluctantly gave me until 1:00.
So I definitely appreciate the benefit at Hyatt. (But not much else anymore...)
Jul 21, 2017, 9:24 pm
#35
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,713
No, but I rarely used it before or after the WOH changes. The times I have though, it's been honored. I have, however, on one occasion in Tokyo, been asked to vacate the suite at 1 or 2pm (can't recall). On that, and other occasions where I had a late night flight out, I was offered a standard room to use in lieu of the suite and was offered to utilize it until I left the property at 9pm. I think they even did this as a Diamond once or twice before I attained CC, but I was a frequent guest paying a non discounted rate, so that could be why.
Sep 3, 2017, 7:18 pm
#37
Original Poster
Join Date: Mar 2014
Location: Denver, CO
Programs: United 1K, Hyatt Globalist, Marriot Gold, Hertz President's Circle. Crappy Status on AA & Delta.
Posts: 34
Yes, indeed, time to put this to bed. Because if written TOS don't matter, why participate in any loyalty program? After all, anecdotal experiences are what matter.
Sep 3, 2017, 7:25 pm
#38
Original Poster
Join Date: Mar 2014
Location: Denver, CO
Programs: United 1K, Hyatt Globalist, Marriot Gold, Hertz President's Circle. Crappy Status on AA & Delta.
Posts: 34
Sep 3, 2017, 7:53 pm
#39
Original Poster
Join Date: Mar 2014
Location: Denver, CO
Programs: United 1K, Hyatt Globalist, Marriot Gold, Hertz President's Circle. Crappy Status on AA & Delta.
Posts: 34
I surely will remember your rules when I post on Flyertalk again. Thanks for setting me straight.
Sep 4, 2017, 12:01 am
#40
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
Nothing has changed... it's always been up to the property to grant you a late checkout, and most have no problem offering it. They normally like to know what your plans are as soon as possible but asking fot it on the last day normally works as well...
And it's not really that hard to understand that they are walking a fine line between offering this and a new guest who wants to check in early (or at checkin time). Most properties are pretty good about this and will try to find a solution if they really need the room.
So I fail to see how WOH has any influence over this, it's all about how an individual property handles this. And it's very rare that a solution that works for all is not found....
And it's not really that hard to understand that they are walking a fine line between offering this and a new guest who wants to check in early (or at checkin time). Most properties are pretty good about this and will try to find a solution if they really need the room.
So I fail to see how WOH has any influence over this, it's all about how an individual property handles this. And it's very rare that a solution that works for all is not found....
IHG has been good but only to 2pm. Again, up to the property to honor it.
So, Hyatt is probably no better or worse than the other chains. Of course, I'm writing this from the Villa Carlotta near Stresa, Italy, and they are firm on their policy-no late checkout without paying extra.
Sep 4, 2017, 10:09 am
#42
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I think this was a matter of an inexperienced FD agent rather than anyone trying to reduce benefits.
Sep 4, 2017, 11:14 am
#43
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
My last 2 or 3 stays, I've been TOLD I had a 4pm check-out and had to tell them I didn't need it because I was leaving early.
Sep 4, 2017, 12:01 pm
#44
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,420
I can only recall ever being hassled about the 4 pm checkout once (at Manchester GH) and it is typically cheerfully offered. This is one benefit where Hyatt does a great job with brand consistency.
Sep 4, 2017, 12:40 pm
#45
Join Date: Jan 2008
Posts: 3,566
Front desk said the latest they can offer is 2 pm. I politely reminded them that the benefit is in writing and must continue to be offered, as long as they have the Hyatt logo on the building. But if they want me to help them remove the Hyatt sign and replace it with the old (Embassy Suites) sign, then I will happily lend a hand: after I check out at 4 pm.