Miraval Integration with World of Hyatt
Jul 12, 2017, 12:43 pm
#31
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
I've stayed at Miraval too and really enjoyed my stay. I think the following points are important for those that are considering staying here:
- as mentioned, the food is very good but you must keep in mind that you have to book a certain seating time in advance to eat. You cannot just show up for dinner whenever you please! Times do book up so you are not always guaranteed your first choice.
- the resort offers alcohol but it is very expensive.
- the resort is a cell free property and cell phone use is not allowed other than in your room or on your patio. (I personally liked this.)
- activities are usually posted the day before but some limit the number of participants so they also book up in advance...thus you are not guaranteed to take part in an activity if it limits the number of people and you miss the sign up or show up too late and the list is full.
- I agree with previous comments about the instructors being top notch.
- Spa services are also very nice and they offer a large diverse choice of services.
- as mentioned, the food is very good but you must keep in mind that you have to book a certain seating time in advance to eat. You cannot just show up for dinner whenever you please! Times do book up so you are not always guaranteed your first choice.
- the resort offers alcohol but it is very expensive.
- the resort is a cell free property and cell phone use is not allowed other than in your room or on your patio. (I personally liked this.)
- activities are usually posted the day before but some limit the number of participants so they also book up in advance...thus you are not guaranteed to take part in an activity if it limits the number of people and you miss the sign up or show up too late and the list is full.
- I agree with previous comments about the instructors being top notch.
- Spa services are also very nice and they offer a large diverse choice of services.
Jul 13, 2017, 10:15 am
#32
Join Date: May 2001
Location: The Wild West
Posts: 1,334
I've stayed at Miraval too and really enjoyed my stay. I think the following points are important for those that are considering staying here:
- as mentioned, the food is very good but you must keep in mind that you have to book a certain seating time in advance to eat. You cannot just show up for dinner whenever you please! Times do book up so you are not always guaranteed your first choice.
- activities are usually posted the day before but some limit the number of participants so they also book up in advance...thus you are not guaranteed to take part in an activity if it limits the number of people and you miss the sign up or show up too late and the list is full.
.
- as mentioned, the food is very good but you must keep in mind that you have to book a certain seating time in advance to eat. You cannot just show up for dinner whenever you please! Times do book up so you are not always guaranteed your first choice.
- activities are usually posted the day before but some limit the number of participants so they also book up in advance...thus you are not guaranteed to take part in an activity if it limits the number of people and you miss the sign up or show up too late and the list is full.
.
I think there were a lot of complaints about the ability to participate in group activities. At least in the past year they have enabled the ability to sign up for activities in advance of arrival. That may not solve the capacity issue but it does mean people who plan have an advantage.
Jul 17, 2017, 5:59 pm
#34
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
Does anyone have a time of day or an alternate phone number to use to actually reach someone at Miraval? I want to book an award stay. I've called several times. The phone rings for awhile and then goes to a recording. I'm told either everyone is busy or it is outside normal business hours. Then I'm going the choice of various numbers to input. When I do, all that happens is that I go back into that phone tree. There is no way to leave a call back number. It's frustrating and an odd way for the hotel to do business. i've been calling 866-792-3395. Is there an alternate number?
Jul 17, 2017, 8:10 pm
#35
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
Does anyone have a time of day or an alternate phone number to use to actually reach someone at Miraval? I want to book an award stay. I've called several times. The phone rings for awhile and then goes to a recording. I'm told either everyone is busy or it is outside normal business hours. Then I'm going the choice of various numbers to input. When I do, all that happens is that I go back into that phone tree. There is no way to leave a call back number. It's frustrating and an odd way for the hotel to do business. i've been calling 866-792-3395. Is there an alternate number?
Jul 17, 2017, 9:03 pm
#36
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
Great tip. Thank you. I called, got a human being, and was transferred on to the department responsible for award booking. This office was closed for the evening but I was able to leave a message to be called back. Progress.
Jul 20, 2017, 11:01 pm
#37
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
Never got any of my calls returned even the one to Miraval's Reservations Mgr.
Finally after calling a fourth time I booked three nights and after taking my points immediately I am still waiting for a confirmation. That was over a week ago!
Definitely Not impressed.
Finally after calling a fourth time I booked three nights and after taking my points immediately I am still waiting for a confirmation. That was over a week ago!
Definitely Not impressed.
Jul 21, 2017, 10:51 pm
#39
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
Jul 21, 2017, 11:01 pm
#40
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
It's not a good system.
Jul 22, 2017, 7:35 pm
#44
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
[QUOTE=SanDiego1K;28591807]I have not received either but my stay is in late October. When is yours?[/QUOTE
What could be taking them so long to send a Confirmation? I was told there are ten people working in that office.
By the way has anyone been told " If you cancel within thirty days, We'll keep all your points"
What could be taking them so long to send a Confirmation? I was told there are ten people working in that office.
By the way has anyone been told " If you cancel within thirty days, We'll keep all your points"