Cat 3 property. Cat 4.2 price.
May 9, 2017, 2:40 pm
#1
Original Poster
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Cat 3 property. Cat 4.2 price.
While logged in to my account, so the system could see that I am entitled to Club access, a property listed only two room/bed types for redemption. They are regular rooms with Club access.
This property is a Cat 3, so rooms are 15K, or 21K with RC access. But the only redemption options were room-and-club, priced at 21K, which exceeds Cat 4 pricing. If I decide to stay, I suppose I'll call it in and assume they can book at 15K, given Club Access is included with my tier.
So beware out there!
This property is a Cat 3, so rooms are 15K, or 21K with RC access. But the only redemption options were room-and-club, priced at 21K, which exceeds Cat 4 pricing. If I decide to stay, I suppose I'll call it in and assume they can book at 15K, given Club Access is included with my tier.
So beware out there!
May 9, 2017, 3:10 pm
#2
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,813
This property is a Cat 3, so rooms are 15K, or 21K with RC access. But the only redemption options were room-and-club, priced at 21K, which exceeds Cat 4 pricing. If I decide to stay, I suppose I'll call it in and assume they can book at 15K, given Club Access is included with my tier.
I would also be interested in knowing why they only show the room+club access rates. I saw the same thing the other day. Is it an upgraded (club level) room? You as a glob would still be entitled to a free upgrade to it, but I (expl) wouldn't.
May 10, 2017, 1:34 am
#3
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
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Unfortunately your logic isn't going to hold.
Without knowing which hotel, it's hard to judge, but I've never seen a room type of "standard room including club access". A "Club Room" is a different room type. And whilst we've all gotten used to getting room upgrades as Diamonds / Globalists, this isn't guaranteed, only the access to the Club is. So "but I would get that room anyhow" is unlikely to work.
Without knowing which hotel, it's hard to judge, but I've never seen a room type of "standard room including club access". A "Club Room" is a different room type. And whilst we've all gotten used to getting room upgrades as Diamonds / Globalists, this isn't guaranteed, only the access to the Club is. So "but I would get that room anyhow" is unlikely to work.
May 10, 2017, 6:16 am
#4
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
I doubt it's going to work as well... the cat-3 points reward levels are for availability of the basic rooms, which is not the same as a club room.
Nothing to be aware of, you just need to book at a time when basic rooms are still available. Those are the rules.
If basic rooms are still available, but not offered on the website for redemption, then you have a case.
Nothing to be aware of, you just need to book at a time when basic rooms are still available. Those are the rules.
If basic rooms are still available, but not offered on the website for redemption, then you have a case.
May 10, 2017, 8:21 am
#5
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I doubt it's going to work as well... the cat-3 points reward levels are for availability of the basic rooms, which is not the same as a club room.
Nothing to be aware of, you just need to book at a time when basic rooms are still available. Those are the rules.
If basic rooms are still available, but not offered on the website for redemption, then you have a case.
Nothing to be aware of, you just need to book at a time when basic rooms are still available. Those are the rules.
If basic rooms are still available, but not offered on the website for redemption, then you have a case.
May 10, 2017, 9:16 am
#6
Join Date: Jul 2004
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May 10, 2017, 8:51 pm
#7
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
It is true that at some properties the "Club Room" is in fact just a regular room with club access (meaning no difference in the hard product), but nevertheless it is classified and sold as a "Club Room", and therefore in a different award category.