Globalist Guaranteed Room Availability (NOT)
Apr 30, 2017, 3:58 pm
#1
Original Poster
Join Date: May 2005
Location: YYJ
Programs: AA platinum, Air France Platinum,, Bonvoy titanium, AC 50k
Posts: 132
Globalist Guaranteed Room Availability (NOT)
I have never tried to use this supposed benefit before, but wanted to use it today. I was told that hotels may not release rooms in time of high demand, even to Globalists. What then is the point of this guarantee? I do not need it unless there is high demand and the hotel is sold out.
I don't understand the point of offering a "guarantee" that is not guaranteed!
I don't understand the point of offering a "guarantee" that is not guaranteed!
Apr 30, 2017, 4:48 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,115
Apr 30, 2017, 6:01 pm
#3
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,732
Did you request the room at least 48 hours in advance?
If so, were you told that the hotel had black out dates and what they were?
If yes to the first and no to the second, I'd call and ask for a supervisor.
If so, were you told that the hotel had black out dates and what they were?
If yes to the first and no to the second, I'd call and ask for a supervisor.
Apr 30, 2017, 7:44 pm
#4
Original Poster
Join Date: May 2005
Location: YYJ
Programs: AA platinum, Air France Platinum,, Bonvoy titanium, AC 50k
Posts: 132
Yes, this is for a stay in Ottawa on May 16. I doubt there is any particulr blackout period as rooms are available on the 15th and 17th and I could not find anything special going on then. I was told that individual hotels can choose not to make rooms available.
Apr 30, 2017, 11:34 pm
#6
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Otherwise, they should walk someone who is not guaranteed a room or set up a system where guests can sell their reservations, similar to what effectively happens on airlines.
May 1, 2017, 12:17 am
#7
Join Date: Oct 2009
Programs: Don't you know who I am????
Posts: 297
I have never tried to use this supposed benefit before, but wanted to use it today. I was told that hotels may not release rooms in time of high demand, even to Globalists. What then is the point of this guarantee? I do not need it unless there is high demand and the hotel is sold out.
I don't understand the point of offering a "guarantee" that is not guaranteed!
I don't understand the point of offering a "guarantee" that is not guaranteed!
Cheers.
May 1, 2017, 12:44 am
#8
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Nope... it's simply another feature of the program that has been devaluated to mean very little anymore....
When you actually could benefit from it it they state extraordinary demand and that's it. Happens for instance every weekend now for some of the Amsterdam properties...
I've used it in the past and it was sometimes useful, another reason to just burn points now.
When you actually could benefit from it it they state extraordinary demand and that's it. Happens for instance every weekend now for some of the Amsterdam properties...
I've used it in the past and it was sometimes useful, another reason to just burn points now.
Last edited by RTW1; May 1, 2017 at 1:34 am
May 1, 2017, 6:20 am
#9
Join Date: Aug 2011
Location: USA
Programs: Hyatt Globalist
Posts: 201
Nope... it's simply another feature of the program that has been devaluated to mean very little anymore....
When you actually could benefit from it it they state extraordinary demand and that's it. Happens for instance every weekend now for some of the Amsterdam properties...
I've used it in the past and it was sometimes useful, another reason to just burn points now.
When you actually could benefit from it it they state extraordinary demand and that's it. Happens for instance every weekend now for some of the Amsterdam properties...
I've used it in the past and it was sometimes useful, another reason to just burn points now.
You're guaranteed a room unless there is extreme demand... which is the only time you'd need a guarantee. Empty promise and meaningless benefit.
Reminds me of the no blackout dates for award bookings. Properties still have a few times a year where they block awards, they just don't call them "blackout dates" even though that's exactly what they are.
May 1, 2017, 6:30 pm
#11
Join Date: Feb 2011
Posts: 849
May 17 is the National Science and Innovation Gala so the hotel could be sold out for that. People arriving in the day before to get ready. It's also the Future Building: Ottawa May 16-18. Comic con is the weekend before. Good luck! I hope availability will open up for you. I've stayed at the Andaz, and it is nice.
May 1, 2017, 6:44 pm
#12
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
Moreover, in most cases, it benefits the hotel to sell a room at rack rate (IIRC with no elite benefits such as upgrades) to a Glob and walk someone else who has booked at a lower rate. One would think that hotels would love to participate in this "benefit"when they can. Maybe the hotel has contracted rooms to meeting VIPs and those who are also organizing very profitable events at the hotel?
Sep 2, 2020, 11:51 am
#13
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
I just had this happen to me. I'm trying to stay at the Hyatt Place Reno Airport Friday/Saturday of this upcoming weekend (labor day weekend). My concierge denied me citing "extreme demand".
This benefit doesn't make sense to me....
This benefit doesn't make sense to me....
Sep 2, 2020, 4:02 pm
#14
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,156
I just tried it, and I can book a "Guaranteed Availability" rate of $289 for Saturday night on the website. Friday looks generally available ...
Sep 2, 2020, 4:44 pm
#15
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,820
I have found this benefit to be generally tedious.
Properties don’t list their blackout dates and seem to misuse it citing “high demand” even on what may not be a typical “blackout date”. On top of that the rates are insane typically 4x the usual rate.
From looking at it one would think any Hyatt property would be available any time (if booking over 48 hours ahead), and you’d pay the standard rate. Instead it’s actually limited availability paying a hefty price tag. A friend who’s a Hilton Diamond has been able to use their status to book Award Stays even on otherwise sold out nights as long as it’s within the 48 hour period. Just odd to me.
But Overall Glob is amazing, just this one benefit seems very tedious.
Properties don’t list their blackout dates and seem to misuse it citing “high demand” even on what may not be a typical “blackout date”. On top of that the rates are insane typically 4x the usual rate.
From looking at it one would think any Hyatt property would be available any time (if booking over 48 hours ahead), and you’d pay the standard rate. Instead it’s actually limited availability paying a hefty price tag. A friend who’s a Hilton Diamond has been able to use their status to book Award Stays even on otherwise sold out nights as long as it’s within the 48 hour period. Just odd to me.
But Overall Glob is amazing, just this one benefit seems very tedious.
