Teabags. Teabags!?!

Oh my goodness.

I've been booking some rooms on C+P. I've noticed that the hotels are pretty darned full.

The other morning, I picked up my paper outside my room at HR LAX. It was 6AM and I was on the 11th floor, where I'd expect quite a few Globs. I looked at the entire floor and I didn't a single other newspaper. Mind you, the hotel was sold out that night. Sold out; I confirmed this online after checkin the night before.

From what I'm seeing, Hyatt's doing fine right now. Their hotels are looking full even with the new loyalty program. I don't expect any material program changes.

I imagine this will vary greatly by date, hotel and location.

Funny you should say that. I did the exact same thing.

I too received an email/call after putting on my survey the ZERO benefits I received at a HP: worst room in the house, no mention of water, not even thanks for coming. I strongly suggested WoH needs to add tangible benefits for GLOBs to HP/HH stays, and to ensure properties implement them consistently.

I have three main issues.

1. Get rid of the stupid name. Absolutely cringe when the hotels welcome me as a Globalist. I'm sure they find it as equally lame & stupid as I do. I'll never use the term and still use Diamond, though CSRs always correct me.

2. If best room or suite upgrade is a benefit, then please ensure the properties comply. I find it cheap & cheesy to have to prod and negotiate a stated benefit. I'm not in flea a market here, but checking into my hotel.

3. In the US, enough with the honor bar. Take a script from int'l Hyatts and make the adult drinks complimentary.

That's about it. But, if I can have one thing? Don't place your guests in a position to have to haggle for a benefit when checking it. It's cheap, crass and leaves a bad taste during the entire stay.

Can someone please PM me the contact info for this engagement team? I have a very troublesome issue with my account and no one I've talked to Hyatt seems to have a solution.

Note that Globs shouldn't be paying resort fees on regular paid stays either, not just on award stays. It's parking that's only waived on award stays.

Please report this. It sounds like the hotel is incorrectly or fraudulently grabbing lots of money by charging resort fees to all Glob guests.

Sure. Where have you found hotels to be somewhat empty? Perhaps it would be a good place to vacation. I know that Egyptian hotels have occupancy issues, but other than that, I'm at a loss to think of elsewhere in the world, although I'm sure that there are other locations.

I received an e-mail from Member Engagement staff inviting further feedback after making positive survey comments about benefits on a recent award stay. I was specifically invited to comment on three subjects: (1) replacement of the welcome amenity with other benefits, (2) new qualification standards, and (3) WoH branding and marketing.

Wish they had done this before making changes.

I hardly ever receive a paper in the morning. Is this something that is in our member profile/preferences?

Hence my "ready, fire, aim comment." This type of research should have been done more thoroughly prior to launching the program.

Here's an email I received; thoughtful replies will be combined into mine to them:

"Good Afternoon Mr. <<kerrigjl>>,

Thank you for getting back to us, I will be available Monday, Wednesday, Thursday and Friday between the hours of 1:00pm-9:00pm (Central Time Zone) so if there is a convenient time, I would be more than happy to contact you via phone. If it is more convenient, you may also certainly respond to this email and I will make sure that it is copied and forward to our World of Hyatt management!

Your response doesn’t have to be too official or in any particular format, we’re just curious how our Globalists feel about the following aspects of World of Hyatt:

-Your preferences pertaining to the removed welcome amenity bonus weighed against the instatement of the category 1-7 free night awards, the ability to use suite upgrades on free nights, along with complimentary resort fees and parking at participating locations.

-Along with the new Nights/ Base points requirement of your status.

-The names, feel, esthetic of the new program

-Any additional thoughts or experiences you’ve had thus far.

Any response will be copied to our management for review so we very much appreciate your participation!

If you have any questions, please feel free to contact me at any time!

Best Regards,
<<representative>>"

I thought it was there (perhaps it used to be - or it could be another hotel chain that I have status with), but I searched and can't find any newspaper preferences. I've been asked at the front desk on several checkins.

Just got a call from Hyatt regarding WoH.

They claimed this was for management as they are to review the program next month.