Duke777

I asked MHC two requests once he was assigned and received a prompt respond.

1. Asked to apply an expiring TSU to a regular points award one night and cat 1-7 award. He said that there was no availability for TSU and can't be used in conjunction with Free Night Awards. I thought I could at least use it for the one regular points night but didn't bother to push since we'd spend much time in the hotel. He said he asked for me to get an upgrade. Ended up with no upgrade (in fact, the worst room I've had thus far) despite Globalist suites available in the morning at the PHNY. The hotel, however, did notice I mentioned a birthday in my comments when I made the original booking and did a great job to recognize minus no upgrade.

2. Asked about Andaz Maui options on points since I've stayed 5+ times mostly on cash or a mix of cash and points and the minimum appeared to be 10 nights. I have an SPG Ambassador that is usually able to contact the hotel and come up with something reasonable. Didn't seem like MHC even bothered to contact the hotel and see about making an exception.

Overall, seems less impressive than SPG Ambassador, which tend to be advocates.

austin_modern

havent stayed in months and was limped into fake diamond status by point stays for 2017.... yet yesterday I was assigned a concierge. Weird ways that Hyatt works.

CopperSteve

My Concierge is fantastic! I generally get a response to emails in an hour or less. He must have someone covering when he's away as I generally get a fast response from an alternate when I receive an out-of-office reply from him.

I can't remember the last time I needed to call Hyatt for anything. I'm a big fan of My Concierge!

Mary2e

I too have a free night award booked at the PHNY and was told the same thing about a TSU. I asked she request a globalist same-day upgrade in the file.

Overall, I don't think some of these people are going to go out of their way for you beyond quoting the T&C.

tntflyer

My experience was mixed on my first attempt to use the service. I reached out to my assigned concierge and just didn't get a response at all. After six days of silence I reached out to her backup (whose info was provided to me in the welcome email) and she responded immediately and took care of my request (which required a bit of back and forth by email) very promptly. Though if I had just called in to the general number I would probably have had the same result.

uppereastsider

I think it really is luck of the draw. My concierge has been at Hyatt since 2002 and has been amazing being proactive in getting upgrades, applying TSUs etc.

Heres my latest positive experience: have a one night stay and booked a category 7 hotel. Currently only have enough points for the C&P, so I got my concierge to book it and apply a TSU. After my next few stays, I’ll have enough points to convert it to a free night award.

She is is being proactive in securing a suite now, and once I get to 30k points, she will convert to a free night award and ensure the suite upgrade is kept. Very happy!

jason8612

Hmm. I re-qualified for Glob Dec 31 and still haven't been assigned a concierge.

World of Hyatt Concierge

Feel free to Pm us and we'd be happy to help.

RS

jclia

Emailed my concierge for the first time in January 2018, its now mid-March 2018 and I have yet to receive a reply *mindblown*

Any fellow members know how I can request a switch? Appreciate it

AUSINSIGHT

Yeah, my wife stayed over 80 paid nights last year with Hyatt alone (so in theory she would be flagged as a Globalist plus or something) and her concierge has literally been USELESS. She tried emailing a few times with simple requests and she's always failed. Always. This year she's going to easily re qualify for Globalist (I want to say she's at 20 stays already), but she's trying out SPG, Marriott and Hilton to see what she thinks because of this and the absolute failure of Hyatt to deliver on ANY of their promises. She's working with her company's travel dept to try to get a Westin to give a group rate so she can go to the office and stay there instead of the Hyatt she's at now. I'm Hilton Diamond (also probably 80 nights or so with Hilton) and what's funny is I get SO much better treatment. I feel like Hilton codes people using a separate rating beyond status (like AA does) and that's the reason they're treating me so exceptionally. Regardless, unlike her I'm happy with my hotel loyalty program.

CloudCoder

After the Hyatt Concierge service actually kicks in, it's awesome. But it's awfully hard to get that engine started, and I cannot for the life of me figure out why.

Starwood Platinum, OTOH, is easy and automatic. They respond to emails within minutes.

Hyatt definitely needs to invest just a tad more resources into their Concierge service, if they want to field a competitive offering.

rwm818

Hmmm...strange. My Concierge contacted me within 10 days of qualifying - without me doing anything.
And she has been very helpful (minimal requests) but she has gotten me some confirmed suite upgrades, and fixed a reservation where I booked the wrong dates...nothing overly complicated - but she has responded to my emails within 2 hours every time I have sent her a message.
I'm very pleased so far...I guess that shows the inconsistency of the service

AUSINSIGHT

My wife's contacted her within a few weeks of qualifying, but on every request to use a suite upgrade or any other request the answer is almost always "no" or "you should contact the property." Maybe I'm biased from Hilton, but I'm used to the managers proactively reaching out to me prior to every stay and texting me during the stay to make sure everything is going great. Seriously the twitter line is better for Hyatt than the concierge! And in terms of the rules, so we CAN'T use our suite upgrades for stays in November since they'll have expired because she "qualified" too soon yet we won't even have the chance to earn new ones until she hits 60 and by that time rooms probably won't be available since 4 of the 5 times we've asked rooms AREN'T available?!? REALLY?? You can't make an exception or FIX THAT! A concierge is SUPPOSED to be a fixer, someone who gets things done.

Even as I type this I get as disgusted with the Hyatt program as my wife currently is. Remind me again why she goes out of her way to stay with them?

getagb

serfty

It's been three months since I qualified Globalist and I have had no communication from WoH regarding any "Concierge".

Thanks for that, it had been a head scratcher for me.