World of Hyatt - Private Line / My Hyatt Concierge
May 21, 2017, 7:22 am
#46
Join Date: Aug 2011
Location: USA
Programs: Hyatt Globalist
Posts: 201
>And I expect a waiter to bring me the check in a timely fashion.
>But if he doesn't, I'll just ask for it instead of sitting there stewing about it.
Then in those countries the check would be timely.
Beyond that, how important is the waiter's opinion to you? If you had to choose between catching a flight by asking for the check and having a waiter think you are extremely rude, which would you choose?
>But if he doesn't, I'll just ask for it instead of sitting there stewing about it.
Then in those countries the check would be timely.
Beyond that, how important is the waiter's opinion to you? If you had to choose between catching a flight by asking for the check and having a waiter think you are extremely rude, which would you choose?
May 21, 2017, 7:36 am
#47
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Exactly. In fact, I've seen some people complain to the manager or owner if the (rude) waiter brings the bill before being asked. It's viewed as an attempt to have the customer leave immediately, despite the fact that the convention (again, for example, for good restaurants in France) is that when you reserve a table, it's yours for the entire evening. These places don't try to recycle tables by taking reservations at two hour intervals or whatever, although they will try to stagger the reservation times to make it easier for the staff to provide good service when everyone isn't arriving, ordering, and expecting food at the same time.
May 21, 2017, 9:43 am
#48
Join Date: May 2017
Programs: Hyatt: Globalist
Posts: 6
OP here. I joined WoH this January after some unexpected heavy work travel was planned in Hyatt friendly locations. I'm now over 70 nights and got the email asking me whether I wanted 10000 points or a suite upgrade, so I would have thought that they could also have sent an email about the concierge benefit just as easily.
I haven't contacted Hyatt yet, as I'm not quite sure how the benefit would actually benefit me.
I haven't contacted Hyatt yet, as I'm not quite sure how the benefit would actually benefit me.
May 21, 2017, 12:16 pm
#49
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Why would we need to be careful about asking for the check?
May 21, 2017, 1:15 pm
#50
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Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,839
Thanks for that clarification, but now I don't understand the point. When that was originally stated, it was to be careful about asking for the check. ("Be careful. In some countries/cultures, it would be considered extremely rude to bring the check before it has been requested by the guest. This includes the best restaurants in France.")
Why would we need to be careful about asking for the check?
Why would we need to be careful about asking for the check?
May 22, 2017, 7:42 am
#51
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Thanks for that clarification, but now I don't understand the point. When that was originally stated, it was to be careful about asking for the check. ("Be careful. In some countries/cultures, it would be considered extremely rude to bring the check before it has been requested by the guest. This includes the best restaurants in France.")
Why would we need to be careful about asking for the check?
Why would we need to be careful about asking for the check?
May 22, 2017, 9:56 am
#52
Join Date: May 2012
Location: Philadelphia, PA, USA
Programs: Hyatt Globalist, SPG Platinum, Hilton Diamond, Marriott Platinum, AAPlatinum
Posts: 199
Yes, I understand that but Kaltor's post above mine notes
"I asked the WOH Specialist and she said that even if you qualified for Diamond/Glob with over 60 nights in 2016, you don't get the Hyatt Concierge until you qualify with 60 nights in 2017."
Hence my response. It does not make sense that those with a concierge in 2016 would continue with one in 2017, but those who recently qualified for one in 2016 would have to requalify in '17 before being assigned. I still think the OP should try reaching out again using a few different types of media.
"I asked the WOH Specialist and she said that even if you qualified for Diamond/Glob with over 60 nights in 2016, you don't get the Hyatt Concierge until you qualify with 60 nights in 2017."
Hence my response. It does not make sense that those with a concierge in 2016 would continue with one in 2017, but those who recently qualified for one in 2016 would have to requalify in '17 before being assigned. I still think the OP should try reaching out again using a few different types of media.
Jun 14, 2017, 8:21 am
#53
Join Date: May 2017
Programs: Hyatt: Globalist
Posts: 6
Over 70 nights and still not contacted. I was on the phone about a suite upgrade so at the end of the call I asked about this benefit. After being on hold for 30 minutes, the agent wasn't able to locate any information about it. Seems it's a bit of a mystery benefit.
Jun 14, 2017, 10:08 am
#54
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
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Posts: 16,839
Ask the WoH Concierge here on FT?
Jun 14, 2017, 10:26 am
#55
Join Date: Apr 2014
Programs: Hyatt Diamond, SPG Plat
Posts: 182
Seems there could be conflicting information about this benefit even within Hyatt. I asked about it when talking to the World of Hyatt Specialist who contacted me about my issues with the new program, and they said that the concierge benefit is a new benefit that didn't exist before World of Hyatt, and that you could only get it after 60 nights this year.
I know from this forum that that isn't true. The next question is, does the WOH specialist know it isn't true and said so anyway for some reason, or they don't know either?
I know from this forum that that isn't true. The next question is, does the WOH specialist know it isn't true and said so anyway for some reason, or they don't know either?
Last edited by Katlor; Jun 14, 2017 at 10:27 am Reason: typo
Jun 14, 2017, 10:29 am
#56
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
My last couple calls to the telephone have had WOH reps who are clearly very new. IIRC, the last time I called to add a suite upgrade award was the first time the gentleman had done one. (to put it in perspective).
Jun 14, 2017, 10:59 am
#57
Join Date: Apr 2014
Programs: Hyatt Diamond, SPG Plat
Posts: 182
I've had the same experience with inexperienced WOH customer service, however the person who told me this inaccurate information about the concierge service is one of the special ops people whose job is to calm down the unhappy globalists and/or find out what's not working for them about the program... e.g. I was cold contacted by this person, it wasn't a call to the WOH line.
Jun 16, 2017, 3:02 pm
#58
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,399
My new WOH Glob Concierge has apparently already quit the job. I got an email saying that I now have a new one, someone who has worked in Hyatts for a while but not so much with reservations or elite phone service. I'm skeptical about how this will work.
I want my private line agent back, PLEASE.
I want my private line agent back, PLEASE.
Jun 16, 2017, 11:48 pm
#59
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
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My new WOH Glob Concierge has apparently already quit the job. I got an email saying that I now have a new one, someone who has worked in Hyatts for a while but not so much with reservations or elite phone service. I'm skeptical about how this will work.
I want my private line agent back, PLEASE.
I want my private line agent back, PLEASE.
Jun 16, 2017, 11:54 pm
#60
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399