New Membership Packets - 2017
Mar 5, 2017, 9:37 pm
#32
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,713
Received my Courtesy Card renewal package last week. I immediately knew there was a problem, because it was so thin and small compared to previously. I can't believe the magnitude of this unbelievably poor execution with regards to WOH. Generic photo only brochures with a printed on crap paper description of benefits? I get better brochures from Chinese takeout restaurants.
The cards are an absolute disgrace to both Hyatt and their customers. I am shocked by the obvious horrific quality and attempted cost savings designed to completely piss us off evidently. As someone else mentioned, calling cards are more impressive. They couldn't spend the extra 50 cents to make it something heir customers would like to carry?
Similar to removing all hot food and ALL room service from various properties recently as well, everything is going down hill. So much for a full Service hotel. Hyatt has seriously become crap.
I did also receive a green leather passport cover with a logo so horribly embossed that I think I could have done better with a screwdriver.
And what the hell were they thinking with this logo that looks like a 2 year old drew it? I am telling you, friends, this is the beginning of the end. Way to go Jeff Zidell. You just lost my business.
The cards are an absolute disgrace to both Hyatt and their customers. I am shocked by the obvious horrific quality and attempted cost savings designed to completely piss us off evidently. As someone else mentioned, calling cards are more impressive. They couldn't spend the extra 50 cents to make it something heir customers would like to carry?
Similar to removing all hot food and ALL room service from various properties recently as well, everything is going down hill. So much for a full Service hotel. Hyatt has seriously become crap.
I did also receive a green leather passport cover with a logo so horribly embossed that I think I could have done better with a screwdriver.
And what the hell were they thinking with this logo that looks like a 2 year old drew it? I am telling you, friends, this is the beginning of the end. Way to go Jeff Zidell. You just lost my business.
Last edited by ainternational; Mar 6, 2017 at 10:41 pm
Mar 6, 2017, 8:25 pm
#33
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
For anyone not completely butt hurt about Hyatt who wants my united passes let me know. Gave them away last year on the forum doing so this year. PM.
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Last edited by austin_modern; Mar 7, 2017 at 3:40 pm
Mar 6, 2017, 10:13 pm
#34
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Mar 6, 2017, 11:48 pm
#35
Original Poster
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,998
You know, it's really funny because, when I started the thread, I was denigrating the packet with my comments. But, I also don't like to waste things and have used the rubber band to secure my reading glasses case because the spring just broke, and I am in transit for another 18 hours before I reach my destination, so it has come in really handy.
Mar 6, 2017, 11:49 pm
#36
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I agree with other posters here. The rubber band is of highest quality ... and the most useful item in the packet. (I'm already a United Club member, as are many frequent travelers.)
Mar 7, 2017, 7:31 am
#37
Join Date: Jan 2004
Location: MSP
Programs: AA Plat Pto, IHG Plat, HH Gold, Hyatt Globalist
Posts: 2,536
Lowly Discoverist here, my Hyatt avatar is a pair of sneakers with X-Box green trim. I looked at it and thought my zoo membership card was more professionally done.
Mar 7, 2017, 11:21 am
#40
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
I got my elephant card today (arrive last week but just got to the office today).
Sure, it is ugly, and kinda cheap, and white text on an orange background on the back is almost impossible to read (at least for my old eyes), but if this is the thing that moves you away from Hyatt, your camel's back was already broken before this straw hit.
it is going to go in the bottom of my bag with my old Diamond card and a dozen other loyalty program cards that I never use because all of their apps are on my phone.
Sure, it is ugly, and kinda cheap, and white text on an orange background on the back is almost impossible to read (at least for my old eyes), but if this is the thing that moves you away from Hyatt, your camel's back was already broken before this straw hit.
it is going to go in the bottom of my bag with my old Diamond card and a dozen other loyalty program cards that I never use because all of their apps are on my phone.
Mar 7, 2017, 11:33 am
#41
Join Date: Feb 2008
Location: Stockholm
Programs: Various
Posts: 3,369
I have a few upcoming P+C bookings to get rid of my points. This decision feels better and better.
Mar 7, 2017, 11:42 am
#42
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,845
Sure, it is ugly, and kinda cheap, and white text on an orange background on the back is almost impossible to read (at least for my old eyes), but if this is the thing that moves you away from Hyatt, your camel's back was already broken before this straw hit.
it is going to go in the bottom of my bag with my old Diamond card and a dozen other loyalty program cards that I never use because all of their apps are on my phone.
it is going to go in the bottom of my bag with my old Diamond card and a dozen other loyalty program cards that I never use because all of their apps are on my phone.
I think most people here just see the design as yet another symptom or indicator of Hyatt's loyalty program having gone off the rails.
Last edited by notquiteaff; Mar 7, 2017 at 11:50 am
Mar 7, 2017, 3:29 pm
#45
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,845