Mar 19, 2018, 8:57 am
Last edit by: Tokyoite
Club Lounge Awards are just Club Lounge Access while booked in regular rooms. They have nothing to do with Club rooms.
borrowed from post 1.From T&C's (link)
1. Receiving Explorist Club Lounge Access Awards. Upon receiving or re-qualifying for Explorist status, Explorists will receive four (4) complimentary awards redeemable for Club lounge access (“Explorist Club Lounge Access Awards”). For Members who have received Explorist status for a multi-year term, additional Explorist Club Lounge Access Awards will not be awarded each Calendar Year upon elite status renewal (unless the Member otherwise re-achieves Explorist status by satisfying the Tier-Qualifying Night or Base Point accrual requirement). In no event will a Member receive more than four (4) Explorist Club Lounge Access Awards on the Effective Date of these Terms. If, while you have an elite status higher than Explorist, you complete activity that satisfies the requirements to earn Explorist status, you will not receive Explorist Club Lounge Access Awards unless and until you are placed into the Explorist tier for the Calendar Year immediately following such qualifying activity.
2. Redeeming Explorist Club Lounge Access Awards. Explorist Club Lounge Access Awards are valid for one (1) year from the date of issuance and must be redeemed in connection with reservations with a checkout date before the expiration of the Explorist Club Lounge Access Award. Explorist Club Lounge Access Awards can be tracked through the “My Awards” section of the Member’s account. A Member must redeem an Explorist Club Lounge Access Award when making the underlying reservation. Explorist Club Lounge Access Awards are redeemable only at participating Hyatt hotels and resorts that have a Club lounge and are not valid at Hyatt Place, Hyatt House, Hyatt Zilara, Hyatt Ziva, or Hyatt Residence Club hotels and resorts, or M life Resorts. Explorist Club Lounge Access Awards are valid on nights for which the Member has paid an Eligible Rate or has redeemed points for a standard-room Free Night Award, Suite Free Night Award, or a Points + Cash Award, up to a maximum of seven (7) consecutive nights. Not valid in connection with any Free Night Award other than those identified above, including, without limitation, Hyatt Credit Card premium and anniversary Free Night Awards, 5-brand Free Night Awards, Category 1-4 Free Night Awards (defined below) or any other promotional Free Night Award. Breakfast will not be provided to a Member at participating hotels or resorts without an accessible Club lounge. Club lounge access is subject to availability and space limitations. Explorist Club Lounge Access Awards are not redeemable in connection with hotels or resorts that have not yet opened when the Member makes his/her reservation, even if reservations for such hotel or resort are otherwise being accepted.
World of Hyatt - [Club Lounge Awards]
Mar 14, 2017, 11:43 pm
#76
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Mar 15, 2017, 12:06 am
#77
Join Date: Sep 2005
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It also says to call to redeem them. I'm assuming like with DSUs in the Gold Passport (RIP) times, you could also make a reservation online and then tweet/DM Hyatt and ask them to apply.
Mar 15, 2017, 7:51 am
#78
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Below that is a not-so-obvious section labeled "free upgrades". Click on the + on the right, and you'll see them there.
It also says to call to redeem them. I'm assuming like with DSUs in the Gold Passport (RIP) times, you could also make a reservation online and then tweet/DM Hyatt and ask them to apply.
It also says to call to redeem them. I'm assuming like with DSUs in the Gold Passport (RIP) times, you could also make a reservation online and then tweet/DM Hyatt and ask them to apply.
Mar 22, 2017, 12:39 am
#80
Join Date: Sep 2006
Location: IAH and ORD
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We have a stay booked at the GH Bali in April and called last night to apply our Club Access award. We were told on the call that it's "confirmed", and asked if we would receive an email, but the rep said "No, I can just see in the system that it's confirmed". There is nothing in our reservation on the website that indicates any sort of club access or confirmation. I have a bad feeling we will arrive in Bali very late at night and be told they have no record of this. Has anyone used a club access award yet, and was this your experience (no note on reservation or email, just blind faith)?
Mar 22, 2017, 1:50 am
#81
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We have a stay booked at the GH Bali in April and called last night to apply our Club Access award. We were told on the call that it's "confirmed", and asked if we would receive an email, but the rep said "No, I can just see in the system that it's confirmed". There is nothing in our reservation on the website that indicates any sort of club access or confirmation. I have a bad feeling we will arrive in Bali very late at night and be told they have no record of this. Has anyone used a club access award yet, and was this your experience (no note on reservation or email, just blind faith)?
Preferences: HIGH FLOOR, CONFIRMED NON-SMOKING RM, ROLLAWAY BED REQUESTED, CLUB ACCESS CONFIRMED
Mar 22, 2017, 8:14 am
#82
Join Date: Feb 2011
Location: LAX
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Posts: 1,324
We have a stay booked at the GH Bali in April and called last night to apply our Club Access award. We were told on the call that it's "confirmed", and asked if we would receive an email, but the rep said "No, I can just see in the system that it's confirmed". There is nothing in our reservation on the website that indicates any sort of club access or confirmation. I have a bad feeling we will arrive in Bali very late at night and be told they have no record of this. Has anyone used a club access award yet, and was this your experience (no note on reservation or email, just blind faith)?
Mar 22, 2017, 9:07 am
#83
Join Date: Jan 2010
Posts: 103
So perhaps it varies by the agent making the booking OR whether you do it alongside/before or after making your original reservation?
Mar 22, 2017, 7:00 pm
#84
Join Date: Apr 2007
Location: Anywhere
Posts: 6,565
Similar experience for me for an upcoming May stay in Asia. I applied the award after making a reservation and they told me I would not see a confirmation, but it was on "an internal note." I later had to change the dates and add a night. The new confirmation does say "Club Access Confirmed."
So perhaps it varies by the agent making the booking OR whether you do it alongside/before or after making your original reservation?
So perhaps it varies by the agent making the booking OR whether you do it alongside/before or after making your original reservation?
Mar 23, 2017, 2:23 pm
#85
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I'm having health (memory) issues and while some days are better than others it's difficult for me to process many issues. As a 6/7 year Diamond I only qualified for Explorist until 2/18. My question concerns the four club lounge passes. If Mrs derby44 and I have a seven night stay do we only have to use one club access for those nights or do we only have access for both of us for two nights total with no further passes available? Thanks very much for your help and understanding. Best of luck to all.
Mar 23, 2017, 3:29 pm
#86
A FlyerTalk Posting Legend
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I'm having health (memory) issues and while some days are better than others it's difficult for me to process many issues. As a 6/7 year Diamond I only qualified for Explorist until 2/18. My question concerns the four club lounge passes. If Mrs derby44 and I have a seven night stay do we only have to use one club access for those nights or do we only have access for both of us for two nights total with no further passes available? Thanks very much for your help and understanding. Best of luck to all.
Mar 23, 2017, 4:19 pm
#87
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T&C:
"Explorist Club Lounge Access Awards are valid on nights for which the Member has paid an Eligible Rate or has redeemed points for a standard-room Free Night Award, Suite Free Night Award, or a Points + Cash Award, up to a maximum of seven (7) consecutive nights. Not valid in connection with any Free Night Award other than those identified above, including, without limitation, Hyatt Credit Card premium and anniversary Free Night Awards, 5-brand Free Night Awards, Category 1-4 Free Night Awards (defined below) or any other promotional Free Night Award."
Mar 24, 2017, 6:00 am
#89
Join Date: May 2011
Location: Ashiya_JP
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Grand Hyatt tokyo
Small sweet gift on the room desk as before
At Nagomi, rental shoes and outfits were told as charged, i.e., $20.
No club access, but used an access certificate.
Occupancy of the Lounge was not visibly different compared to before. The same applies to Nagomi.
At Nagomi, rental shoes and outfits were told as charged, i.e., $20.
No club access, but used an access certificate.
Occupancy of the Lounge was not visibly different compared to before. The same applies to Nagomi.